White Plains Jaguar: Service Dept - Service Center

Always a pleasure getting work on my car done at this dealership. The staff is very pleasant and the work is done in a nice and timely manner as promised dealership. The staff is very pleasant and the work is done in a nice and timely manner as promised More

David in the service department was very helpful and easy to deal with. He explained clearly what the vehicle needed and the work that was done. to deal with. He explained clearly what the vehicle needed and the work that was done. More

Very friendly courteous prompt service. Honesty no hassles, no agression, wish they were here always Honesty no hassles, no agression, wish they were here always More

Good device but not great on returning phone calls and telling you when the car is ready and I was waiting upstairs. Could have just walked upstairs to let me know the car was ready but instead I waited 1 telling you when the car is ready and I was waiting upstairs. Could have just walked upstairs to let me know the car was ready but instead I waited 1 1/2 hrs too long. More

This dealership has always been more than fair with me I can say the service manager is an outstanding person to handle my needs in fact the whole staff is outstanding thank you for Edger and team can say the service manager is an outstanding person to handle my needs in fact the whole staff is outstanding thank you for Edger and team ! Billy Ray Jackson More

Edgar is super efficient and very helpful every time like clockwork. Its definitely a plus to get my car serviced in a timely fashion and with great customer service. clockwork. Its definitely a plus to get my car serviced in a timely fashion and with great customer service. More

HORRIBLE customer service and a complete lack of respect from the service department at Land Rover White Plains. I booked a service appointment 5 weeks in advance which was the first date a loaner car wo from the service department at Land Rover White Plains. I booked a service appointment 5 weeks in advance which was the first date a loaner car would be available for my appointment.  The day before my appointment I send a message asking what types of loaners are available, as I want to try out a new model that I am also considering buying.  First, the service rep lies and says that I never requested a loaner.  After showing her very clear email confirmation that I did, she backtracks and says that they don't have any available and I will have to wait 6 weeks for a new appointment.  After I tell her that is unacceptable, she gets the service manager on the line who apologizes and specifically promises to call me the next morning to figure out a sooner date. The next morning... no call.  I call and leave a message... no call back.  It is now two weeks later and I have texted or called and left messages on FOUR separate days, each time being told that the manager will call me back right away.  And I still haven't heard anything. The last message I left, I said: "It's my first time coming to this location and I am very disappointed with the lack of respect and the fact that I am being completely ignored.  Please have someone get back to me so we can figure out a date to reschedule."  And still no call back. Just shocking to me that this location can operate with such complete disrespect for its customers. More

STAY AWAY AT ALL COSTS!! This is by far the worst dealership I have ever encountered the service department is beyond pathetic and even when you ask to speak to a manager you are told they will have dealership I have ever encountered the service department is beyond pathetic and even when you ask to speak to a manager you are told they will have to call you back but you guessed it nobody calls you. We purchased our 2020 Jaguar in October and by the time we got it home day 1 we had an issue it went back and forth twice to correct the issue on a brand new car and now it needs to go back in because the screen for the radio just shuts off randomly and twice the car actually shut off completely and yet I can’t get a call back from the service manager. Now I set up an appointment 3 weeks ago to drop off the car and pick up a loaner and they inform today they can’t uphold the appointment and give me a loaner but I can hang out all day at the dealership while they try to figure out what’s going on, so what’s the point of an appointment? And they love using the COVID excuse for why they are so backed up but maybe it’s because they are selling lemons and they can’t figure out how to fix them. The moral of this story is the Jaguar name isn’t what it used to be and if you are insistent on buying one go to ANY OTHER DEALERSHIP to save yourself a nightmare. More

Worst Service Department and Managerial Staff I leased a 2019 Discovery Sport last April. The first day I had my vehicle, the check engine light came on. I brought the vehicle back and was left wa I leased a 2019 Discovery Sport last April. The first day I had my vehicle, the check engine light came on. I brought the vehicle back and was left waiting for my vehicle in the service department for 5 hours without any offer of a loaner or to be driven home. The oxygen sensor was replaced and a clamp from the steering column was missing. My truck has been back to the dealership 13 times for about 6 different issues. I have been lied to by the General Manager in two different occasions both of which have been documented. Each time the truck is brought and something is supposedly fixed, something else goes wrong. There has been unexplained leaks, been told leaks don’t exist although I have provided pictures of the leaks, constant smell of burning and no one else smells it at the dealership, constant smell of cooling but no one at the dealership smells it. However, every passenger in my truck complains of these smells. The dealership refuses to allow a buy back of the vehicle and does not give corporate (whom I have open cases with) accurate and truthful information about the extent of the issues reported and the amount of times my vehicle has been back for same issues and other issues. My truck has been back to the dealership 13 times in a year and the service manager did not seem that to be excessive nor the fact the check engine has come on and caused the car to stall on the highway an usual problem for a vehicle that is a year old and low miles. I continue to be given the run around and forced to drive a vehicle that is clearly a lemon. The level of customer service I have received from this dealership is not what should be expected of a high end product such as Land Rover. The disrespect that I have encountered and continue to encounter by the managerial staff is truly awful. I have been extremely patient and understanding. However, enough is enough now and the vehicle is just a lemon. More