White Plains Jaguar: Service Dept - Service Center

This is the best Jaguar service facility around. I have never had any problem and everything has always been done correctly with no additional back and forth. Nice and friendly staff, polite and pro I have never had any problem and everything has always been done correctly with no additional back and forth. Nice and friendly staff, polite and professional. Always a pleasure dealing with them! More

the work on my van was done in a timely and proffessional manner. They even performed a safety check of the vehicle manner. They even performed a safety check of the vehicle More

The service experience has always been first rate. Never an issue. The staff is super helpful and always friendly and polite. I appreciate how clean the service and waiting area is. I often need t Never an issue. The staff is super helpful and always friendly and polite. I appreciate how clean the service and waiting area is. I often need to drop the car and get a ride to the station....and they can always accommodate the request....and I get to ride in the newer model cars...nice. No issues and great job. More

It is a convenient location in a very nice setting with a professional and courteous staff. professional and courteous staff. More

I was told that the service center completely checked out the car before I drove off the lot. However as soon as I hit the highway heading home which is over an hour away, the "Engine Coolant Low" indicator the car before I drove off the lot. However as soon as I hit the highway heading home which is over an hour away, the "Engine Coolant Low" indicator came on and then the "Low Tire Pressure" indicator came on for all 4 tires. I had to make a second trip back the next day to have these addressed in the middle of my work day. I subsequently had to hold a business Video Conference in the Service Center waiting area which was totally inconvenient and unprofessional. The dealership could not even provide a quiet room where I could work after they were the reason for my inconvenience. Not to mention the 2 hours lost driving back and forth as well as the cost of gas. More

We brought our vehicle (2019 FPACE) in for a lease buy-out inspection on 9/16/2022. We drove the vehicle home and parked it in the garage. Later that evening we noticed that the brake lights were on. buy-out inspection on 9/16/2022. We drove the vehicle home and parked it in the garage. Later that evening we noticed that the brake lights were on. When we attempted to start the vehicle, it was dead. This is the same chronic issue we have had after each yearly inspection (May 2021, May 2022). After each inspection, the vehicle died some time that evening. On each occasion we had the vehicle towed back to Jaguar White Plains. On each occasion the battery was replaced, however nobody has provided a root cause of the problem. We have not experienced any issues with the battery except after an inspection. It appears that the vehicle is just being dumped in our lap, with the service department washing their hands of the situation. It's like going to the doctor for the same issue three times with no resolution. THIS IS UNACCEPTABLE CUSTOMER SERVICE. What we expected is for the service department to escalate the situation to find a solution, or replace the vehicle. More

Fast, Friendly and they answered any questions I had p. s. quick on the phone s. quick on the phone More

They are very attentive to what you Need! Thank you Jessie and David for listening and solving my issues Thank you Jessie and David for listening and solving my issues More