Jaguar White Plains

We brought our vehicle (2019 FPACE) in for a lease buy-out inspection on 9/16/2022. We drove the vehicle home and parked it in the garage. Later that evening we noticed that the brake lights were on. buy-out inspection on 9/16/2022. We drove the vehicle home and parked it in the garage. Later that evening we noticed that the brake lights were on. When we attempted to start the vehicle, it was dead. This is the same chronic issue we have had after each yearly inspection (May 2021, May 2022). After each inspection, the vehicle died some time that evening. On each occasion we had the vehicle towed back to Jaguar White Plains. On each occasion the battery was replaced, however nobody has provided a root cause of the problem. We have not experienced any issues with the battery except after an inspection. It appears that the vehicle is just being dumped in our lap, with the service department washing their hands of the situation. It's like going to the doctor for the same issue three times with no resolution. THIS IS UNACCEPTABLE CUSTOMER SERVICE. What we expected is for the service department to escalate the situation to find a solution, or replace the vehicle. More

Fast, Friendly and they answered any questions I had p. s. quick on the phone s. quick on the phone More

They are very attentive to what you Need! Thank you Jessie and David for listening and solving my issues Thank you Jessie and David for listening and solving my issues More

Everyone at Jaguar White Plains made our car purchasing experience a pleasurable one. The entire staff was friendly and courteous from beginning to end with no pressure in between. Every car purchase shoul experience a pleasurable one. The entire staff was friendly and courteous from beginning to end with no pressure in between. Every car purchase should be as smooth and professional as this one was. A very special thank you to Raul for assisting us with our new vehicle - we love it! More

Thus far, the dealer appears to be good. I rate the dealer based on my short experience. I rate the dealer based on my short experience. More

Isabella helped us tremendously to pick a supernaturally good car. Still can’t believe I’m driving such a comfy car. She was attentive, mindful of our needs and incredibly nice. good car. Still can’t believe I’m driving such a comfy car. She was attentive, mindful of our needs and incredibly nice. More

Always a pleasure getting work on my car done at this dealership. The staff is very pleasant and the work is done in a nice and timely manner as promised dealership. The staff is very pleasant and the work is done in a nice and timely manner as promised More

Terrible experience post buying. While the buying experience itself was great, car purchase is supposed to be so much more than the initial purchase and it has been a total bait and While the buying experience itself was great, car purchase is supposed to be so much more than the initial purchase and it has been a total bait and switch since. When i bought the new car, they took my existing leased F-type with the promise that there will be no charges for the return. A few weeks later, comes a letter from the Bank asking me to make payments for extra wear & tear and disposition fee even though everyone agreed (and still agrees) that i gave my leased car back in pristine condition. When you buy a new car, there isn't supposed to be a disposition fee, but I got hit by one! The frustrating part is that no one really bothers to call back and explain what is going on. Inspite of calling multiple times, the management refused to give me an update or even call back! The receptionist just asks me to send an email to which no one really responds! The service department is terrible as well. When I scratched my car contacted them to help resolve, they were not at all helpful. When purchasing, got convinced into buying all sorts of insurance and now no one is interested to help me understand how I can use it. Inspite of multiple emails, no replies! Terrible experience overall. Love my new car but a terrible customer service has left such a bitter taste in my mouth. I could have bought it anywhere and perhaps had a better overall experience. Never going back for sure! More

David in the service department was very helpful and easy to deal with. He explained clearly what the vehicle needed and the work that was done. to deal with. He explained clearly what the vehicle needed and the work that was done. More

Very friendly courteous prompt service. Honesty no hassles, no agression, wish they were here always Honesty no hassles, no agression, wish they were here always More