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Jaguar White Plains
Elmsford, NY
98 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 98 reviews
March 24, 2023
Excellent service experience for my F-Pace, and excellent customer service experience for me. Work done quickly, great communication from my service advisor throughout the process. customer service experience for me. Work done quickly, great communication from my service advisor throughout the process. More
by ScottBorman
Employees Worked With
Radha Tucker
March 23, 2023
I can’t say enough good things about this dealership! I bought my used F-Pace there last year and Hector was amazing. No pressure and transparent about pricing. He even came out to my house the next day I bought my used F-Pace there last year and Hector was amazing. No pressure and transparent about pricing. He even came out to my house the next day when I accidentally left the lights on and killed the battery. Just had my first service and it went equally well. David had me in and out in under 2 hours and even found a missing cosmetic part. Great all around. More
by HollyH
Employees Worked With
David
March 20, 2023
Bought car on November 16th 2022. Contacted dealer with multiple issues, however loaner car was not available till January 23rd. The car has been in service since January 23rd, 20 Contacted dealer with multiple issues, however loaner car was not available till January 23rd. The car has been in service since January 23rd, 2023, till present day. The car went in for a sunroof, and blown speaker issue, and ended up in an accident in service, was repainted two different shades of color. Not to mention, the damage within the interior of the car while replacing speakers, ranging from damaging the seats and the door handles, which are now chipped. I would not recommend this dealer to anyone. More
by AB
Employees Worked With
Ronald
March 07, 2023
I had a really good experience purchasing my new vehicle. I worked very closely with Johnnie Magirescu who made the entire process very smooth and pleasent. He is a really good and honest salesman that I wou I worked very closely with Johnnie Magirescu who made the entire process very smooth and pleasent. He is a really good and honest salesman that I would definitely recommend. I also had my other vehicle serviced for the first time in this dealership and I was very positively surprised by the staff especially, my specialist David, who did an outstanding job. Overall both sales and service a five star experience. I will be definitely returning there. More
by Marius
Employees Worked With
Johnnie Magirescu sales, David service
March 03, 2023
Always professional, expedient and courteous. I can count on getting a honest assessment of my problem and solution. Edgar B. is the perfect service provider! I can count on getting a honest assessment of my problem and solution. Edgar B. is the perfect service provider! More
by tone393
Employees Worked With
Edgar B.
January 07, 2023
Fraud & Deceit characterize my experience with this dealership - DO NOT use them at all cost. I have been repeatedly lied to about the purchase and delivery of my car. I was told if I didn't do a trade dealership - DO NOT use them at all cost. I have been repeatedly lied to about the purchase and delivery of my car. I was told if I didn't do a trade in and paid in full I could get the car from the show room delivered out of state. So I paid in full and now almost three weeks later I still do not have car. From claiming to Fed Ex papers they didn't, to promising to put it on a delivery truck when they didn't, to the car having more miles than the sell papers I signed, the list goes on and on. I am getting more excuses and delays and don't know if they will ever deliver the car I paid for in full that they are in possession of. They promise and promise it will be delivered and still NO CAR! The dealership will no longer return my correspondence. Do NOT work with the White Plains, NY dealership under any circumstance as they are deceitful, do not do what they say, and they don't deliver as promised. More
by JaguarFraud
Employees Worked With
Various employees both at dealership and in transport with Auto Nation
January 06, 2023
This is the best Jaguar service facility around. I have never had any problem and everything has always been done correctly with no additional back and forth. Nice and friendly staff, polite and pro I have never had any problem and everything has always been done correctly with no additional back and forth. Nice and friendly staff, polite and professional. Always a pleasure dealing with them! More
by nutter9999
Employees Worked With
Edgar, Ludwig, Radha, Aimee
October 17, 2022
The service experience has always been first rate. Never an issue. The staff is super helpful and always friendly and polite. I appreciate how clean the service and waiting area is. I often need t Never an issue. The staff is super helpful and always friendly and polite. I appreciate how clean the service and waiting area is. I often need to drop the car and get a ride to the station....and they can always accommodate the request....and I get to ride in the newer model cars...nice. No issues and great job. More
by jdoherty
Employees Worked With
don't remember - the guy at the far right desk
