Jaguar White Plains

Fraud & Deceit characterize my experience with this dealership - DO NOT use them at all cost. I have been repeatedly lied to about the purchase and delivery of my car. I was told if I didn't do a trade dealership - DO NOT use them at all cost. I have been repeatedly lied to about the purchase and delivery of my car. I was told if I didn't do a trade in and paid in full I could get the car from the show room delivered out of state. So I paid in full and now almost three weeks later I still do not have car. From claiming to Fed Ex papers they didn't, to promising to put it on a delivery truck when they didn't, to the car having more miles than the sell papers I signed, the list goes on and on. I am getting more excuses and delays and don't know if they will ever deliver the car I paid for in full that they are in possession of. They promise and promise it will be delivered and still NO CAR! The dealership will no longer return my correspondence. Do NOT work with the White Plains, NY dealership under any circumstance as they are deceitful, do not do what they say, and they don't deliver as promised. More

This is the best Jaguar service facility around. I have never had any problem and everything has always been done correctly with no additional back and forth. Nice and friendly staff, polite and pro I have never had any problem and everything has always been done correctly with no additional back and forth. Nice and friendly staff, polite and professional. Always a pleasure dealing with them! More

the work on my van was done in a timely and proffessional manner. They even performed a safety check of the vehicle manner. They even performed a safety check of the vehicle More

Superior service from Stephanie Wei. She was on top of all the details and was accessible at all times. She was on top of all the details and was accessible at all times. More

The service experience has always been first rate. Never an issue. The staff is super helpful and always friendly and polite. I appreciate how clean the service and waiting area is. I often need t Never an issue. The staff is super helpful and always friendly and polite. I appreciate how clean the service and waiting area is. I often need to drop the car and get a ride to the station....and they can always accommodate the request....and I get to ride in the newer model cars...nice. No issues and great job. More

It is a convenient location in a very nice setting with a professional and courteous staff. professional and courteous staff. More

I was told that the service center completely checked out the car before I drove off the lot. However as soon as I hit the highway heading home which is over an hour away, the "Engine Coolant Low" indicator the car before I drove off the lot. However as soon as I hit the highway heading home which is over an hour away, the "Engine Coolant Low" indicator came on and then the "Low Tire Pressure" indicator came on for all 4 tires. I had to make a second trip back the next day to have these addressed in the middle of my work day. I subsequently had to hold a business Video Conference in the Service Center waiting area which was totally inconvenient and unprofessional. The dealership could not even provide a quiet room where I could work after they were the reason for my inconvenience. Not to mention the 2 hours lost driving back and forth as well as the cost of gas. More

If there were ZERO stars I would choose that. The car buying experience itself was OKAY, we came from out of town 2 separate times, once to test drive, 2nd to purchase. Lots of miscommunication r The car buying experience itself was OKAY, we came from out of town 2 separate times, once to test drive, 2nd to purchase. Lots of miscommunication regarding insurance info, but was eventually figured out after the fact... anyway... we now have been waiting for weeks for the wheel lock key that wasn't with our car when purchased. We cannot drive the car because god forbid we get a flat tire and have no way of removing the tire without this wheel lock key. The first request for this key, we were advised we needed to drive down to get it- 200 mile drive for us.... 2nd request, they would talk to manager and see if they can send key, nothing, 3rd request would talk to service dept, 4th request directly to general manager who advised would get this resolved.... has been 1 week since that interaction. Followed up yesterday, no response. We now have to order this key from a third party and pay for it when ultimately we were sold an incomplete car as this should have been in car when we drove it away. More