Jaguar Sudbury - Service Center

Great service Manny was great to deal with,still trying to seal the deal on the new 2020 evoque,have used this dealership for the past couple years great Group of p Manny was great to deal with,still trying to seal the deal on the new 2020 evoque,have used this dealership for the past couple years great Group of people. More

They dont stand behind what they sell Leased a 2017 jaguar ftype in NOVEMBER 2017 I have had 4 major issues with this car . My last had to do with tires DONT BUY A CAR HERE TIRES went aft Leased a 2017 jaguar ftype in NOVEMBER 2017 I have had 4 major issues with this car . My last had to do with tires DONT BUY A CAR HERE TIRES went after 12,000 miles I want them to back a PRODUCT they sell and refuse to do anything to help you. They blame the manufacturer which is a good excuse who wouldnt haha but you back product you sell. I made a deal with the manufacturer Jaguar they offered half and I took that from them . They then stated to me to ask the dealer to help and I told them the dealer said they wont. They showed good faith and understanding even though they weren't the best company to deal with . I really hoped after DEFECTED PAINT AND DEFECTED SHIFTER AND OTHER ISSUES and having my car approx 6 weeks out of the 11months I've had it . Stuff happens things happen on cars but TIRES DONT GO AFTER 12,000 MILES. I live in New England and got it in the winter like no good faith by the dealer and the higher you go the more I've been told WE AS A COMPANY DONT WANT TO HELP . THE DEALER DIDN'T EVEN COVER LABOR NOT A PENNY . ( Jaguar Manufacturer Did 1/2 as well not the dealer they told me to pay the other half ) Now with this said the most of the employees were very kind in the process but the hire you go is when you realize how screwed you are. Now in this process I was NEVER CALLED by a manager and executive or supervisor even though per my request before picking up the car I asked too. Then I was told by the service rep per the GM you must pick up your car before other charges are incurred. Theres a lot of great people there but if this is the type company I have to deal with it's disgusting they will take every dollar. Thank you Nicole from Corp I believe a Executive Assistant for telling me as a COMPANY WE HAVE MADE A DECISION NOT TO HELP. Will never buy/lease a car from Herb Chambers again. Thank you to everyone who was kind in the service department and speaking for the hire ups cause they didnt want to. More

Never bothered to call back Tried to change an appointment by phone last week, left me on hold for about 5 minutes and then came on to say someone would call me back the next day Tried to change an appointment by phone last week, left me on hold for about 5 minutes and then came on to say someone would call me back the next day. No one has ever called me back. Cancelled the appointment this morning. Spent $3,400 in 2013 to solve a noise problem in right front wheel well, have only driven 10K and the problem is back. If they cannot return a call, I don't trust them to fix the problem either. More

Generally acceptable; I felt the experience could have been better. There were a few things that went wrong, but the end result was the car was fixed. been better. There were a few things that went wrong, but the end result was the car was fixed. More

2007-Jaguar Vanden Plas-Required rear brakes and RT passenger door handle. Excellent competitive pricing, prompt, professional and educated service was provided by Patrick-Service Advisor. passenger door handle. Excellent competitive pricing, prompt, professional and educated service was provided by Patrick-Service Advisor. More

Terrific experience - bought the car ('09 Jag XF) pre-owned here before the dealer attained Jaguar status, had excellent care post-sale. Steve Jutkiewicz bent over backwards to ensure I was happy (an pre-owned here before the dealer attained Jaguar status, had excellent care post-sale. Steve Jutkiewicz bent over backwards to ensure I was happy (and man, I've never loved a car so much or had a better auto purchase experience!). The car has been super-reliable, and a true joy to drive (I giggle every time, and it's been one year and almost 30,000 miles) Was in for replacement of 2 tire pressure sensors that had corroded and broke off during winter tire switchover at another vendor. Pat got me in and out in record time (despite the fact that I was late in arriving due to a business conflict). He was good at setting my expectations, and then exceeding them! Couldn't be happier, and look forward to the future when I will come back for another Jaguar. More

I was very impressed with Patrick Higgins. He was courteous,friendly and my service was handled very efficiently. This a new dealership for me and I'm sure I will be very satisfied with their service courteous,friendly and my service was handled very efficiently. This a new dealership for me and I'm sure I will be very satisfied with their service in the future. More