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Jaguar Sudbury - Service Center

Sudbury, MA

4.8
111 Reviews

111 Reviews of Jaguar Sudbury - Service Center

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July 16, 2025

Advisors are professional and well informed, service dept is efficient and accurate, greeters are nice and welcoming More

by Rene.508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Totok
5.0
This rating includes all reviews, with more weight given to recent reviews.
John McDowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Caissie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacia Pikul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Maillet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Rene, thank you for sharing your great feedback on our team! We appreciate your business at Jaguar Sudbury.

July 15, 2025

Sunday I tried to start my 2017 Jaguar XE 20d and it would not start. SOS not available error on dash. TCU unit apparently fried and they obsoleted the part and is no longer available. I setup an app More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacia Pikul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Kevin, thank you for sharing your positive feedback about Stacey and her team. We take pride in our work, so it means a lot to hear we have succeeded in taking such great care of you. Thank you for choosing Jaguar Sudbury!

July 12, 2025

Much appreciate Derek Simpson and his team’s attention to detail and professionalism! Because of them, our Jaguar F-PACE Diesel continues to run wonderfully. More

by William Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Hi William! Thank you for taking a moment to share your feedback about Derek and his team! We appreciate your business and look forward to welcoming you back to Jaguar Sudbury.

June 24, 2025

Matt Support excellent. But Jaguars lack of data updating among dealers is deficient. In the past work was done on this car at three dealers.. More

by Drubin23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maillet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Drubin23, thank you for your feedback. We're glad to hear Matt provided excellent support at Jaguar Sudbury. We appreciate your input on the data updating issue and will work towards improving this aspect!

June 05, 2025

Great Sales people to begin with, then when service times rolls around, they are detailed, passionate and polite. All work was completed on time and done right. Very satisfied with this dealer experience. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacia Pikul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2025 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Steve, we're delighted to hear that our team at Jaguar Sudbury provided you with a satisfying experience from sales to service. Thank you for your kind words and support!

June 04, 2025

Took my Jag here for service and they were wonderful. .Derek was very professional and took the time to explain everything in detail. Victor went above and beyond finding out what was wrong and his knowle More

by GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor —5 Stars
Jun 04, 2025 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Thank you for the glowing review! We're delighted to hear that Derek and Victor provided such professional service at Jaguar Sudbury. Your recommendation means a lot, and we're here whenever you need us!

April 30, 2025

Whole team is super helpful and conscious about customer needs, repairs are done in a timely matter for a luxury brand. More

by Rene.508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luiz Augusto Angelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Wendler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Totok
5.0
This rating includes all reviews, with more weight given to recent reviews.
John McDowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Bedard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dallas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Caissie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacia Pikul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Maillet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Jaguar Sudbury Certified Pre-Owned & Service responded

Hi Rene! We're delighted to hear that our team at Jaguar Sudbury met your expectations with timely and attentive service. Thank you for sharing your experience, and we look forward to assisting you again in the future!

April 09, 2025

Thorough and professional service was able to get prompt service to my satisfaction in the desired time More

by ramirezalberto1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Jaguar Sudbury Certified Pre-Owned & Service responded

We're delighted to hear that you received thorough and professional service at Jaguar Sudbury. Thank you for sharing your experience with us!

March 29, 2025

Customer service is top notch! Love the fact that they go way beyond expectations. Thank you !! More

by Beyondfull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Jaguar Sudbury Certified Pre-Owned & Service responded

It's our privilege to serve you! Thanks for the kind review and please don't hesitate to reach out the next time our Jaguar Sudbury team can be of assistance!

March 23, 2025

Jag Sudbury provided Excellent service. And did so in a very timely manner fitting me in at the last minute More

by Jagfpace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Maillet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Jaguar Sudbury Certified Pre-Owned & Service responded

We're delighted to hear that Jaguar Sudbury provided you with excellent and timely service. Thank you for choosing us, and we look forward to assisting you again in the future!

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