Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jaguar St. Louis Certified Pre-Owned & Service
Creve Coeur, MO
167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
167 Reviews of Jaguar St. Louis Certified Pre-Owned & Service
August 19, 2013
We had our 2013 Range Rover towed to this dealership because the key lost. We informed Greg Lange that we would be picking it up today, we found the spare key. Drove four hours only to be told it had t because the key lost. We informed Greg Lange that we would be picking it up today, we found the spare key. Drove four hours only to be told it had the dash removed. The idiot forgot to tell the service dept. to put it back together. Everyone had already left for the day and our son is stranded in St. Louis with no vehicle and he leaves for college in two days. They offered no answers and said it was a miscommunication! No, it was Greg Lange not doing what he is paid to do. Now we have to make another four hour trip to pick it up in the morning. Don't waste your time at this Dealership. Shop at Aristocrat motors in Merriam Kansas. They actually take their business seriously and will bend over backwards for the customer. More
by SommerHitchcock
Employees Worked With
Greg Lange
January 09, 2013
The sales manager that worked with us was very friendly, patient and showed concern. I had a time chosen a car and the salesman did not rush or try to pressure my husband and I into buying. I also brought m patient and showed concern. I had a time chosen a car and the salesman did not rush or try to pressure my husband and I into buying. I also brought my Jaguar X Type in for service and service was great. More
by Jvbailey
Employees Worked With
Angelique and
February 09, 2012
We bought a Range Rover from Plaza Motors 7 yrs ago and cannot complain about the Service dept. We were treated fairly. However, we went back to buy a new Range Rover from them a few months ago and wil cannot complain about the Service dept. We were treated fairly. However, we went back to buy a new Range Rover from them a few months ago and will NEVER buy another car from Plaza. The sales dept is incompetent, arrogant, independent and over-priced! They basically don're care about customer service possibly because they think they are the only dealer in town you can buy Land Rover products. The sales manager is useless too. It was only after I complained to Land Rover USA that I got a call of apology from this dealer. Little too late. So we instead bought a 2012 Range Rover from Aristocrat Motors in Merriam, KC. Aristocrat puts Plaza to shame with impeccable customer service, very competitive pricing and professionalism! More
by kgran
Employees Worked With
Daryl
August 16, 2011
I recommend Tracy for sales rep. Very knowledgeable and helped me choose the right car. I had hard time deciding and he made the decision easier because of his knowledge- my husband and I spent a lot of t helped me choose the right car. I had hard time deciding and he made the decision easier because of his knowledge- my husband and I spent a lot of time with Tracy and he did not rush us even though there were other customers. Very professional and pleasant! More
by Smith33
Employees Worked With
Tracy Cox
July 21, 2010
Owner of 2 Range Rovers - EVERY time the vehicle goes in for a repair there is another problem - coincidentially it happens to become a problem on the other Range Rover when take in - 2 Range Rovers - b for a repair there is another problem - coincidentially it happens to become a problem on the other Range Rover when take in - 2 Range Rovers - both have had radiator related problems after other work was completed - Requested that the parts be kept for review by Range Rover North America and surprise they were thrown away - A plastic valve for the radiator was torn after other radiator work was completed and we were charged $500 plus dollars - AND the service rep said that Range Rover should not use plastic garbage in their cars!! And, yet, there is nothing posted from the Dealership to Range Rover with this very concern - I am looking for another Business to work on our Range Rover & then will no longer have to deal with Plaza Motors. More
by shepard
Employees Worked With
2
September 24, 2009
My experience with this dealer is without a doubt the worst I have ever experienced. First the Land Rover is a TOTAL piece of junk. Do NOT buy one from anyone. After four years of servicing from Plaza worst I have ever experienced. First the Land Rover is a TOTAL piece of junk. Do NOT buy one from anyone. After four years of servicing from Plaza the same problems continue to reoccur. They are unable to fix the vehicle. The dealer and Land Rover North America are both TOTALLY worthless. The manufacturer is no help in resolving problems either. More
by jlarson
Employees Worked With
service dept
February 14, 2009
Joe Vernon was my sales rep for my Range Rover purchase. Joe was great! I would highly recommend him. Joe was very thorough and patient and created a very relaxed atmosphere with no pressure. He followed Joe was great! I would highly recommend him. Joe was very thorough and patient and created a very relaxed atmosphere with no pressure. He followed up several times after my purchase just to see how things were going and if I had any questions. Thanks Joe! More
by kkp13
Employees Worked With
Joe Vernon
