Jaguar Land Rover of West Columbia

Always a great experience! My salesman, Steffan, was extremely knowledgeable, professional and helpful. PJ always makes sure I am well taken care of when I bring my truck in fo My salesman, Steffan, was extremely knowledgeable, professional and helpful. PJ always makes sure I am well taken care of when I bring my truck in for service. I am given always given a loaner to drive while vehicle is at the shop. Thanks, guys! I love my discovery! More

Great Experience Leasing Range Rover Sport This was my second leased Range Rover from this dealership with Steve putting together the deals. Steve worked hard to explore all options in getting This was my second leased Range Rover from this dealership with Steve putting together the deals. Steve worked hard to explore all options in getting me in the vehicle I wanted and made it a reality. He is able to do this because of his high level of knowledge of the vehicle, inventory, financing, etc. Steve always goes the extra mile and makes me feel he is on my side to get me the right vehicle and best deal in a no-nonsense and friendly manner. I have bought / leased many cars from many dealers over my years and can honestly say Steve has worked the hardest of any of them to earn my repeat business and trust. More

New Car Buying Stephen, Larry, and Greg were fantastic to work with on purchasing my Range Rover. They were upfront, knowledgeable, and had all the cars ready to go Stephen, Larry, and Greg were fantastic to work with on purchasing my Range Rover. They were upfront, knowledgeable, and had all the cars ready to go. I cannot say the same about the other dealers in the Washington DC area. When I asked to see certain cars such as a V6 dynamic I was told Land Rover doesn’t make a V6 Dynamic etc. the only way to get a V8 is order a Dynamic. The other dealers didn’t have a broad of inventory either. If you want a good deal it is worth the drive to Columbia, MD. Real estate cost are cheaper out there so they can better pricing. More

Very poor service personnel I like the dealership, but your service personnel need to improve their hostile attitude toward customers of color. Their negative tone of voice plus I like the dealership, but your service personnel need to improve their hostile attitude toward customers of color. Their negative tone of voice plus the over charging of customers for minor service work has made me to wonder if I should take my car to your dealership anymore for service. I will recommend friends and relatives to your dealership for sales, but not for service. More

They are on it. PJ took very good care of my issue I had regarding my door clip. It is now fixed and I am very happy not to have to think about it. PJ took very good care of my issue I had regarding my door clip. It is now fixed and I am very happy not to have to think about it. More

Poor treatment This dealership has issues communicating with customers. I tried to be patient and look the other way but the service people here clearly have issues This dealership has issues communicating with customers. I tried to be patient and look the other way but the service people here clearly have issues with people like myself. African American Male. Constantly not following through with what they told me is a problem. I was told to come out yet again this morning but first requested a call to make sure I didn’t drive out again to no loaner car that fits me. I guess in 6 days they didn’t have a velar or similar size loaner come back in. Odds of that are slim and none. They just decided to push my needs down the list. My transmission is having issues. One would think this would be important but not to West Columbia. This dealership is horrible. This type of treatment is why I decided to not buy two cars from them and went elsewhere. More

Genuine stellar service and attention to detail An exceptional purchase at Land Rover West Columbia in every facet. From my very exceptional and knowledgeable Sales Guide, Larry, and receptionist, An exceptional purchase at Land Rover West Columbia in every facet. From my very exceptional and knowledgeable Sales Guide, Larry, and receptionist, Sharon, to my service intervals that PJ and Kevin and Dallas readily perform, I would highly recommend this team to someone that desires a highly informed luxury vehicle purchase and follow up, after the purchase.too. These individuals in particular deliver what they promised and make certain that my Land Rover Evoque is offering me the driving experience that I expected. This team has exceeded my expectations. My family's safety is imperative and PJ , Kevin, and Dallas offer me that absolute peace of mind when driving my Evoque. Thank you. More

Richard is fantastic! I cannot brag enough about Richard and his customer service. He’s friendly, accommodating and in my opinion, one of Range Rovers top employees. If you I cannot brag enough about Richard and his customer service. He’s friendly, accommodating and in my opinion, one of Range Rovers top employees. If you’re looking to schedule any type of service, contact Richard directly. You won’t be disappointed! More

New Certified Car I read online reviews about this dealership and was confident that my experience would be anything short then exceptional. I fell in love with one of I read online reviews about this dealership and was confident that my experience would be anything short then exceptional. I fell in love with one of their pre-certified 2015 XF Jaguars. Upon arrival, the salesman (Ron Battle) was exceptional and took me for a test drive. After the test drive, I purchased the vehicle (same day). Although I wasn’t thrilled about paying the full asking/sticker price I was still pleased with my initial experience until 1 ½ months later! Shortly after purchasing this vehicle, I had to take it into my local Jaguar dealership for repairs. My newly certified car needed repairs for work that was considered “abnormal” (as described on my invoice), especially for a “newly certified and inspected car”. My rotors (i.e., rear rotors were blue), tires, brakes, alignment, sensors etc. all needed repairs/replacement despite me purchasing the car a month earlier. After receiving the diagnosis, I immediately called this dealership. I talked with the Sales Manager and then Manager Mike King. I followed up with an email to this dealership which included the full diagnosis from my local Jaguar dealership. I even took it a step further and started talking to others within the automotive industry. Everyone that I talked with including my local dealership informed me that a newly certified and inspected car should not have had these issues. I made countless calls to Mike King and received limited help. date, I haven’t received a solid response on the root cause or even an offer to reimburse me for the repairs. I honestly now beginning to think that I was taken advantage of because I was a woman. Needless to say, I’m still stuck with a “newly certified car” that may need additional repairs in the future. I rarely write reviews but I felt the need to share my experience in hopes of saving another customer time, money and frustration. Although certain things may be out of the dealerships control (although I don’t think this to be my case) they should value their customers. My word of advice is that the dealership should take pride in their name, reputation, and value their customers which means making things right. As a customer, take my advice and go elsewhere. More

Service Review Richard was very accommodating. I would come back and use this service center again. I had previously heard negative reviews if the service but Richa Richard was very accommodating. I would come back and use this service center again. I had previously heard negative reviews if the service but Richard was very professional. More