Jaguar Land Rover of West Columbia

My first Jaguar! I purchased my very first Jaguar in March. My buying experience with Chris Smith and Steve Kenly was very professional and stress-free. My sales gui I purchased my very first Jaguar in March. My buying experience with Chris Smith and Steve Kenly was very professional and stress-free. My sales guide Will’s knowledge of the Jaguar XF was very informative and he helped me set up my phone and other customized items in the car, like the seat position and steering wheel position. Another sales guide Mike informed me about Jaguar’s free roadside assistance and I saved money by cancelling my AAA membership. My budget loved that! I LOVE driving my Jaguar XF every day; the car is quite good looking especially my color - sapphire blue, and I do notice a lot of people looking at it. I am very happy with this car! My experience with Jaguar Land Rover West Columbia was a pleasant one and I will continue to deal with them in the future. More

Nothing but the best I recently purchased a certified pre owned LR here and had a great experience. I worked with Will Tate who was exceptional at explaining what was cov I recently purchased a certified pre owned LR here and had a great experience. I worked with Will Tate who was exceptional at explaining what was covered in the warranty and what wasnt. I work till 6:30pm and therefore wasn't able to get to the dealership till 7pm. By the time the deal was complete I drove off in my new car at 10:30pm. Despite the late hours, the GM and other sales guy stayed until everything was complete. I got more than a fair price on my trade in and was very happy with the price of the car I bought. Will Tate followed up a few days later to see if I had any questions and if there was anything else I needed help with. This is the second car I bought in the past 10 months and wish I would have come here first. Definitely would recommend to friends and family. More

Great service from a great suy Bought my époque from Gary P. He is a super nice man and I had a wonderful experience. I don't normally like buying cars, but Gary made it a really pl Bought my époque from Gary P. He is a super nice man and I had a wonderful experience. I don't normally like buying cars, but Gary made it a really pleasurable experience. Everyone was very nice. More

These guys are great. I have done 3 deals with Gary and Jason over the past year and a half. They have got me a good finance deal and a good trade value every time. My family has bought a used BMW, Merced Jason over the past year and a half. They have got me a good finance deal and a good trade value every time. My family has bought a used BMW, Mercedes and certified jaguar from them. More

BOUGH A USED LEXUS LS460 ,EVERYTHING I WAS TOLD WAS A LIE,I WAS TOLD I WOULD GET A CALL BACK ABOT A SECOND KEY BECAUSE THE SALES MANAGER THAT TRADED IT IN PROBABLY HAD IT,I CALLED AND LEFT MANY MESSAGES LIE,I WAS TOLD I WOULD GET A CALL BACK ABOT A SECOND KEY BECAUSE THE SALES MANAGER THAT TRADED IT IN PROBABLY HAD IT,I CALLED AND LEFT MANY MESSAGES DIDNT GET ONE CALL BACK. I WAS DUMB AND DID A CARFAX REPORT MONTHS LATER AFTER STARTED HAVING PROBLEMS ,THIS CAR WAS BOUGHT AND SOLD IN FLORIDA TWO TIMES SO THAT SDALES MANAGER HAD A xxxx OF A COMMUTE AND SOLD IT TO HIMSELF BECASE I WAS TOLD HE WAS THE ONE AND ONLY OWNER.ive had the car a year now and now the paint is pealing because its been in a accident and cheap paint was used and is starting to peal.Ive bought many cars and this is the first time i got ripped and boy did i get ripped..First oil change after 4 months was told the car had major oil leak ..I feel like i went to a junk lot wth a major BRAND NAME ASSOCIATED/ More

Could not have been an easier, quicker vehicle purchase. They asked me questions about what we wanted to use the vehicle for and what options were important. They found a package that met our needs and the They asked me questions about what we wanted to use the vehicle for and what options were important. They found a package that met our needs and the price was lower than expected. They delivered the vehicle and spent well over an hour showing us all the bells and whistles. More

KUDOS to the Jim Coleman Jaguar/Land Rover West Columbia Team for a phenomenal job and wonderful experience. I was pleased with the customer service I received from the entire team to include Tom Bence, Jas Team for a phenomenal job and wonderful experience. I was pleased with the customer service I received from the entire team to include Tom Bence, Jason Weddington & Jeff (Finance). I started my search and inquiry via the internet and I immediately received a response with information regarding my vehicle of interest and was invited for a test drive. I was very pleased with the quality of professionalism I received from the moment I walked into the dealership. I was kept abreast of the process from start to finish and was done in less than 2 1/2 hours. I would definitely recommend the Jaguar Land Rover West Columbia dealership to my friends and family. Best overall experience I have ever had with a dealership. Job Well done!! More

Arrogant jerks. I was going to buy my RR Sport from them in February and the sales person had little knowledge of the vehicle and killed the deal. I eventually went to the Land Rover dealer in Rockville an in February and the sales person had little knowledge of the vehicle and killed the deal. I eventually went to the Land Rover dealer in Rockville and bought one the week later. I then took it to Jim Coleman for some service work and they totally missed the idea of customer service. The first thing they ask you is where did you buy the car. Does this really matter? It new, its under warranty. Jerks all the way around from the service guys to the GM who just sits in his office and acts like he a job to do when in fact no none is on the dealership. No one is even in the service department. Drive the extra 30 minutes to Rockville or Annapolis and get what you deserve from a better dealership. More

This dealership is a horrible dealership, I purchased a 2011 Mercedes Benz GL 450 with less than 18K mi. on 26 April 2013. Upon test driving the vehicle I noticed a horrible smell of smoke from the vehicl 2011 Mercedes Benz GL 450 with less than 18K mi. on 26 April 2013. Upon test driving the vehicle I noticed a horrible smell of smoke from the vehicle. I was told the vehicle was just detailed with an eco cleaning system for any allergens and such. I also noticed a clicking sound in the steering wheel for the automatic adjustment. The right side of the vehicle was making a strong popping sound that I also noticed after a week of driving. The salesman George informed me to bring the vehicle back and the smell of the vehicle and the steering column would be addressed. After trying contact and leaving several messages for George Devine (who never returned my calls) I decided to take the vehicle to MB for the repairs, since the car is still under factory warranty. I forgot to mention the vehicle has two DVD screens in the rear, I asked MB to demonstrate the use of the DVD player (since I did not have remotes or headsets), only to find that the left side player screen is broken. I made special trip to Jason (the sales manager) and George to inquire who will be responsible for repairing the broken DVD screen which cost 1587.13 according to MB. I was in shock, I know I brought a used 2yr old vehicle with less than 20k miles on the odometer. I did my due dilegence and check the carfax and other histories. As a consumer, I felt I was taken advantage of, and that I am stuck with a lemon for a car which I purchased only 2 weeks ago. I do not recommend anyone going to this dealership purchasing a off brand vehicle that is sold as used. I even purchased there president's club warranty package (which I know will not cover the stated protections given their history so far). Here is a comprehensive list of my current problems: Passenger side DVD screen broken Steering Column popping sound during automated adjusting Smell of smoke in the vehicle Grinding/popping sound on the right side of the vehicle (possibly a suspension problem) No Mats No second Key More

Great experience. Not your typical dealer. I traveled a long distance based on their word about the car and they were truthful and a sale was made and I am glad I found them. Good people. long distance based on their word about the car and they were truthful and a sale was made and I am glad I found them. Good people. More