Jaguar Land Rover of Mission Viejo

You would think if you buy a very expensive (pre-owned) car from this dealership you get an extra key. One would also think that at least one person there would return a phone call after promising to do so car from this dealership you get an extra key. One would also think that at least one person there would return a phone call after promising to do so. Well I thought that but I was wrong. I bought a car from this dealership a month ago. When presented with THE key, I asked: "Where is the other key" The credit manger said" Oh, the salesman must have it and he is off today." I called the following day and asked the salesman, John, for the key. He said " I will go to the service department and get it and call you back". Two days passed and I had to call him. He said he could not find the key and perhaps there was not an extra key. I told him I needed an extra key. He said he would look into it. I called him three more times to no avail, he never returned a phone call. I call the dealership and got the receptionist who transferred me to the service department. Over the following three weeks I spoke to the service manager, Chrystal and to someone who said he was the assistant manager. All said they would order a key and call me back and not one of them did. Fast forward to today. I called and got another woman. She said I needed to talk with the sales manager and she said, yes again, she would have him call me back. Guess why.... I called back a few minutes ago and asked for the sales manager. The receptionist gave me the parts department, the person who answered the phone transferred me back to the receptionist and the phone rang 22 times before I hung up and called back. It then rang 16 times before she angrily answered. I asked for the sales manager and I got Tim. He said the dealership policy is that if a car does not have a second key you have to negotiate for one before the deal is closed or they will not furnish one. I asked how I was to know the car did not have a second key or for that matter a first key before delivery? He had not answer for that. He just quoted their misguided policy. When I asked to speak with his boss he dismissed me like a child saying there was no one he reports to and his is the final word. So my advice to anyone who is buying from this dealership is there is no after purchase service. Once they get your money they treat you like crap. Save yourself the humiliation and shop another dealership or brand...I will never purchase anything else from them. More

Their communication is horrific. You are interested in a car, you ask about it, no body returns your call in a timely matter. You call again ask for some info on the car another sales person oh so and so i car, you ask about it, no body returns your call in a timely matter. You call again ask for some info on the car another sales person oh so and so is working with you I will let him know. No one calls, I call again, mind you this is another day. Speak to his manager (possibly) and that communication is iffy. More questions no word until a week later they said they sold the car but not until I contacted them again and again. I THINK CORPORATE NEEDS TO BREAK UP THIS HORRIFIC SALES TEAM TO OTHER BRANCHES TO LEARN THE BASIC CUSTOMER SERVICE. BRING IN NEW PEOPLE. More

I used to buy and service my Jaguars at Bauer before they went out of business. Then I found out that the same outfit (Pendragon from England) that drove Bauer into the ground also run this place. Far from t went out of business. Then I found out that the same outfit (Pendragon from England) that drove Bauer into the ground also run this place. Far from the pleasant experience I used to enjoy at Bauer, these people are only interested in one thing, taking your money! The service manager, Dave, is very arrogant, I had to return three times for the same problem and still it is not repaired properly. Then after not taking care of my service needs, they had the gall to try to push me into a new Jaguar. I told the GM Ted Pawlina that I was not interested as I have now learned that Jaguars will now be built in India by the same group that brags about building the cheapest car in the world, Ta-Ta Motors! Also, everyone that works here now seems to be from the U.K. and possess the typical British lofty/superior attitude. Now that stuff might go over there in England, but Americans seem to prefer to work with someone more down to earth. Needless to say, I WON'T BE BACK! More

This dealership has all the signs of Going Out of Business...Brought my car in for a broken door motor...which they fixed..picked up my car with a broken door handle. I bought the car from them, nev Business...Brought my car in for a broken door motor...which they fixed..picked up my car with a broken door handle. I bought the car from them, never had any problem with the door handle, it was never broken...picked up car and found out after handle was coming loose that they had glued the door handle cover on. Gave me the excuse that it was that way prior. I live in San Diego, and the Jaguar dealership here just closed down...went out of business...they too tried to not fix my A/C...but had my mechanic confirm the leak on the A/C and they fixed it without question after that. More