Jaguar Land Rover of Mission Viejo

Salesmen are not honest and renege on agreements Jaguar Land Rover Mission Viejo reneging on paying full amount for spare tire jack assembly and shipping for 2009 BMW X5. Car missing spare tire and Jaguar Land Rover Mission Viejo reneging on paying full amount for spare tire jack assembly and shipping for 2009 BMW X5. Car missing spare tire and jack at time of purchase. Agreement for me to purchase correct spare tire and jack for the vehicle. Showed them example of the spare tire and jack on the internet when purchased made. They didn't consider that shipping bulky heavy items would be expensive. Dealership salesman stated that he could have purchased a cheaper spare tire and jack. The units he suggested wouldn't fit it the trunk well, wrong use rating for the car model and jack won't work with the car. The units I purchased are made for the car model. This is after they damaged front headlights after purchase and were very hesitant about repairing damage they caused. They wanted to repair it the cheapest and most expedient way. Took 2 weeks to even schedule the repair. When I went to the scheduled repair, no one knew about it and salesman who scheduled (third week) it wasn't even there. Repair is still incomplete and I will have to do final step myself. Dealership made an error on credit application to bank resulting in a negative refusal of a loan report (letter) even though I had not requested a loan. My credit rating was termed "impecable" (874 out of 900) by dealership. Paid for car in cash. don't know what effect this will have on my credit rating in the future. Have been treated disrespectfully by dealership personnel since they have the full purchase price paid for car in cash already. Seems that I am just another statistic since I am not generating anymore revenue for them but just adding cost to their bottom line. If they just paid me for the cost of the spare tire and jack I wouldn't feel so bad, but hey reimbursed me less than the cost of them and they wouldn't even consider paying for the shipping. BMW dealer cost for the units are about twice the invoice total. I saved them money getting it on the internet instead of the dealership. I have attached purchase invoice and MV dealership check that was sent to me. The difference in the cost of spare tire and the check is only 37 dollars. They are too cheap even to give me that back and cheaper to give me back the shipping (heavy and bulky) cost for the units. More

Service cost I priced out a job I had Land rover do for me. They were more than double the price of any of the 3 places I received quotes from.I tried to stop the I priced out a job I had Land rover do for me. They were more than double the price of any of the 3 places I received quotes from.I tried to stop the repair but was told it was already completed. I had spoken to a service guy the night before and he assured me work would not be done. Cost me an extra $700. I have gone back and have researched other services Land Rover has done for me over the years and the same holds true. Love the vehicle, hate being ripped off. Land Rover, Mission Viejo will never see any more business from me. More

HORRIBLE! DISHONEST, BAD ATTITUDE, CROOKS. Horrible service. Just Horrible! Unbelievable! These guys are liars. dealer Ronnie is not mentally stable. I've been asking for one particular car for Horrible service. Just Horrible! Unbelievable! These guys are liars. dealer Ronnie is not mentally stable. I've been asking for one particular car for months. First time I went to buy it he sold it to someone else and tells me he is sorry. That's it! Finally after months he calls me today and say they finally have another one in stock. He gives me an appt to go see it. On my way to dealership He texts me and tells me "I'm sorry I don't have it, it's sold." Are you F kidding me? Playing with me this whole time and lying to me thinking I'm stupid. That car was never there, he lied to me so he could sell me the other cars instead. Ronnie is dishonest sales rep and his manager is worse. On top of that they have a really bad attitude and no sense of good customer service. I'll never go here again. In fact this whole situation made me just hate Range Rover cars. Buyer beware, go to another dealership. F crooks. More

Horrible. Just horrible. So disappointed with this Jaguar Land Rover (Mission Viejo) dealership. My husband and I went twice, ready buy/leave with a Range Rover and this deale So disappointed with this Jaguar Land Rover (Mission Viejo) dealership. My husband and I went twice, ready buy/leave with a Range Rover and this dealerships' lack of negotiation sent us home. Robert Shepherd was our salesperson and Timothy Sandquist was the Sales Manager. They have mandatory junk fees (i.e. $2195 non-negotiable paint protection), their MSRP discount (NOT) was only $1,000 and their money factor is nearly double what other car manufacturers (like Mercedes Benz) offer. Highly recommend going through Costco instead of using this dealership. They're offering the same rank/file vehicle for about $200 less/month. COSTCO: 1 MV LAND ROVER: 0 People need to know -- therefore I'm also posting our story on my other FB pages: Residents of Mission Viejo, Residents of Aliso Viejo (almost 5,000 subscribers), Residents of Laguna Niguel, Residents of Rancho Santa Margarita, Residents of Laguna Hills, Residents of Irvine, Residents of Dana Point, Residents of Lake Forest, etc. More

Don't buy a car here if you live in other state I used to live in Orange County and came from Reno, NV, to buy a used Land Rover. The price was right, the salesman did a very good job, but when arr I used to live in Orange County and came from Reno, NV, to buy a used Land Rover. The price was right, the salesman did a very good job, but when arranging the payment and registration, they told me that registration had to be done by a local company (to protect the lending bank). I accepted, because that was the only way to do it (or they said). When back in Reno, I knew that I had to wait almost two months to use the car because of the registration, but the local DMV told me that with the invoice I was able to do it by myself. I did it and the DMV guy called the dealership to make sure everything was Ok. I was told that my refund for the service will take at least two months. After 3 months, many calls (most of them, ignored), I received a refund of $470 instead of more than $700 I paid because of the cost of the "service" and other charges. In other words, the good image of a dealership in beautiful Orange County got tainted by less than $300... More

Worst experience ever! Do not even think of buying a car here. My experience mirrors every other complaint made on this site. If Jaguar knew what was going on at this deale Do not even think of buying a car here. My experience mirrors every other complaint made on this site. If Jaguar knew what was going on at this dealership they would close it, as it is doing great damage to their brand. More

Exemplary New Car Buying Experience! I haven't purchased a vehicle in almost 17 years, so needless to say, I was a bit apprehensive about the whole car buying experience. From my very fir I haven't purchased a vehicle in almost 17 years, so needless to say, I was a bit apprehensive about the whole car buying experience. From my very first phone call, to the day I got to drive my new Rover home, working with this dealership has been an amazing experience, actually pleasurable. Alain Germain in Sales, Scott Paul the General Manager, and Brandi McArthur in Finance, all treated me with excellent customer service. I live much closer to another Range Rover dealership, but they weren't willing to work with me, so I reached out to this dealership, which ended up being a blessing. I would highly recommend this dealership to anyone who is looking to purchase a vehicle. More

You would think if you buy a very expensive (pre-owned) car from this dealership you get an extra key. One would also think that at least one person there would return a phone call after promising to do so car from this dealership you get an extra key. One would also think that at least one person there would return a phone call after promising to do so. Well I thought that but I was wrong. I bought a car from this dealership a month ago. When presented with THE key, I asked: "Where is the other key" The credit manger said" Oh, the salesman must have it and he is off today." I called the following day and asked the salesman, John, for the key. He said " I will go to the service department and get it and call you back". Two days passed and I had to call him. He said he could not find the key and perhaps there was not an extra key. I told him I needed an extra key. He said he would look into it. I called him three more times to no avail, he never returned a phone call. I call the dealership and got the receptionist who transferred me to the service department. Over the following three weeks I spoke to the service manager, Chrystal and to someone who said he was the assistant manager. All said they would order a key and call me back and not one of them did. Fast forward to today. I called and got another woman. She said I needed to talk with the sales manager and she said, yes again, she would have him call me back. Guess why.... I called back a few minutes ago and asked for the sales manager. The receptionist gave me the parts department, the person who answered the phone transferred me back to the receptionist and the phone rang 22 times before I hung up and called back. It then rang 16 times before she angrily answered. I asked for the sales manager and I got Tim. He said the dealership policy is that if a car does not have a second key you have to negotiate for one before the deal is closed or they will not furnish one. I asked how I was to know the car did not have a second key or for that matter a first key before delivery? He had not answer for that. He just quoted their misguided policy. When I asked to speak with his boss he dismissed me like a child saying there was no one he reports to and his is the final word. So my advice to anyone who is buying from this dealership is there is no after purchase service. Once they get your money they treat you like crap. Save yourself the humiliation and shop another dealership or brand...I will never purchase anything else from them. More

Their communication is horrific. You are interested in a car, you ask about it, no body returns your call in a timely matter. You call again ask for some info on the car another sales person oh so and so i car, you ask about it, no body returns your call in a timely matter. You call again ask for some info on the car another sales person oh so and so is working with you I will let him know. No one calls, I call again, mind you this is another day. Speak to his manager (possibly) and that communication is iffy. More questions no word until a week later they said they sold the car but not until I contacted them again and again. I THINK CORPORATE NEEDS TO BREAK UP THIS HORRIFIC SALES TEAM TO OTHER BRANCHES TO LEARN THE BASIC CUSTOMER SERVICE. BRING IN NEW PEOPLE. More

I used to buy and service my Jaguars at Bauer before they went out of business. Then I found out that the same outfit (Pendragon from England) that drove Bauer into the ground also run this place. Far from t went out of business. Then I found out that the same outfit (Pendragon from England) that drove Bauer into the ground also run this place. Far from the pleasant experience I used to enjoy at Bauer, these people are only interested in one thing, taking your money! The service manager, Dave, is very arrogant, I had to return three times for the same problem and still it is not repaired properly. Then after not taking care of my service needs, they had the gall to try to push me into a new Jaguar. I told the GM Ted Pawlina that I was not interested as I have now learned that Jaguars will now be built in India by the same group that brags about building the cheapest car in the world, Ta-Ta Motors! Also, everyone that works here now seems to be from the U.K. and possess the typical British lofty/superior attitude. Now that stuff might go over there in England, but Americans seem to prefer to work with someone more down to earth. Needless to say, I WON'T BE BACK! More