Jaguar Land Rover of Mission Viejo

Quickest Deal EVER!! Saw the SUV online Saturday AM...sent an Email to them..Response time was unreal...I set an appointment....JAD called me to confirm & I was treated l Saw the SUV online Saturday AM...sent an Email to them..Response time was unreal...I set an appointment....JAD called me to confirm & I was treated like Royalty the moment I reached the Lot...JAD was truly the greatest guy, very knowledgeable of the vehicle & the other staff was great as well, Adam, & 2 others.... (a lady & a new staff member that assisted me with the paperwork) were very kind & organized. Being a widow & a Senior I felt very inviting, 1st Time a bought a car in 2 hrs or less...By the way it was a 2013 Envoque with 21,866 miles..Thanks, especially to JAD More

Only go to this service center See Matt and have the best experience in having your vehicle serviced. He is ethical, timely, knowledgeable, courteous and patient. Have your vehicle See Matt and have the best experience in having your vehicle serviced. He is ethical, timely, knowledgeable, courteous and patient. Have your vehicle serviced here. More

truly above and beyond !!! this is my 3rd. rover from this dealership and every experience from my team of brian and kevin only get's better and better. can't thank them enough this is my 3rd. rover from this dealership and every experience from my team of brian and kevin only get's better and better. can't thank them enough for going above and beyond to make a great deal happen and give us what we wanted. More

Excusite knowledge on all vehicles I worked with 2 of the best sales associates They knew exactly what I was looking for and found it for me They gave me a fair price Made sure I w I worked with 2 of the best sales associates They knew exactly what I was looking for and found it for me They gave me a fair price Made sure I was happy and answered any -all questions I had More

Good Service I enjoyed working with the sales representative very much. He was courteous and helpful, helping to facilitate the buying process in an excellent way. I enjoyed working with the sales representative very much. He was courteous and helpful, helping to facilitate the buying process in an excellent way. Thank you! More

TERRIBLE SERVICE DEPARTMENT Beginning of the year I purchased a used LR4, after serious consideration we decided to make the purchase, but what swayed us the most was that it was Beginning of the year I purchased a used LR4, after serious consideration we decided to make the purchase, but what swayed us the most was that it was with an extended warranty...engine only. When It got down to doing the paper work, the extended warranty was not in paper work and it was told to us by dealer that it did not have an extended warranty, nor was there one on the window displayed, as such. My husband and I, along with even our children said it was on there. After a bit, the warranty offer was honored. A few months later the hatch latch breaks, I took it to service department with an appt. I got a rental car that was covered for 24 hours. When following up on my vehicle, it was almost end of day, they hadn't even looked at it. I was told I would only have rental for free for 24 hours! The next day when trying to reach the guy handling it all, didn't even respond to any of my calls and I have no car and am now stuck with rental and am responsible for cost! Later he states his phone wasn't working, really. Finally a call comes in and they inform me whats wrong with hatch and also that I have a leak in my coolant...odd, why were they even in my engine?! My engine light was now suddenly lit up and display showing Coolant Low in red! I mention my warranty, first they state there is no warranty that they can find, after hours they said they found it but it only covers engine and the coolant is not part of the engine....are you kidding me?! I am now in need of a quality service department with some integrity to now repair my coolant issue. It was only a few months after purchase that I already needed major repair, I know the risk of a used car but I was given false insurance that warranty would cover anything with engine! I would not send my worse enemy to this place for the purchase of a vehicle and especially for the service department. More

humble and experienced service staff experienced, humble staff. The only reason i am giving 4 stars because I had to make a call for follow up in prescribed time. Else things went well. P experienced, humble staff. The only reason i am giving 4 stars because I had to make a call for follow up in prescribed time. Else things went well. Planning to visit in future for my RR service needs. More

Absolutely Great Experience Very Helpful, patient and knowledgeable. I would absolutely recommend to anyone. Salesperson Grant Ryder was exceptional, and GM Scott Paul kept tra Very Helpful, patient and knowledgeable. I would absolutely recommend to anyone. Salesperson Grant Ryder was exceptional, and GM Scott Paul kept track to be sure everything was great. Love the car and the dealership. Marc & Dawn More

Wait 2 long Waited 2 weeks for service appointment. Took it in and they wanted to keep it for 2 days before a setvice tech could get around to it. No loaner car e Waited 2 weeks for service appointment. Took it in and they wanted to keep it for 2 days before a setvice tech could get around to it. No loaner car even though car still under factory warranty. Not a customer-oriented business practice. Went elsewhere. More

They don't understand fair market value Found a Range Rover SVR on cars.com at this dealership. Called into the sales line and ended up with Grant Ryder (what a pompous, arrogant, twit?). Found a Range Rover SVR on cars.com at this dealership. Called into the sales line and ended up with Grant Ryder (what a pompous, arrogant, twit?). He verified that the vehicle was available and confirmed the specs and the price of the vehicle with me. This was a "used" SVR in the sense that it was a demo but had never been owned and only had 71 miles on it, but listed as used nonetheless. Then came trade-in talk. This guy had no interest in negotiating the trade-in value of my vehicle and told me to take it or leave it...I absolutely left it!! The next day, I visited a different dealer that had the same vehicle. Without any discussion of my experience at Mission Viejo, their trade offer was $15k higher than these crooks were offering. It appears that my review is only one of many from this dealership that recognizes them as dishonest crooks. More