Jaguar Land Rover of Chantilly - Service Center

My service writer Anna was simply AMAZING. She has excellent communication skills and her approach to working with the customer always made me “Feel Important”. That is hard to find. We truly She has excellent communication skills and her approach to working with the customer always made me “Feel Important”. That is hard to find. We truly appreciate everything she did for us. More

We left our car there for service and all point inspection. Took three days and when we got the car back no one said anything about the tires or the wear / alignment. So clearly they didn’t inspect inspection. Took three days and when we got the car back no one said anything about the tires or the wear / alignment. So clearly they didn’t inspect it. More

Great sales and service advisors and overall very friendly staff. I've been visiting this dealership for almost 3 years and have mostly had positive experiences. friendly staff. I've been visiting this dealership for almost 3 years and have mostly had positive experiences. More

U had the pleasure of working with William in the service department and he was very helpful. He gave me information that I wasn’t aware of since I had never been in before and helped me with my issues. Very department and he was very helpful. He gave me information that I wasn’t aware of since I had never been in before and helped me with my issues. Very friendly and kind. More

My car was at the dealership for two weeks with no loners available before they could assess a headlight assembly failure. Although William was supportive he seemed to be let down by the rest of the team. available before they could assess a headlight assembly failure. Although William was supportive he seemed to be let down by the rest of the team. With only 38,000 miles on my XF and while holding an extended warranty I paid dearly for when purchasing the vehicle, I was informed this assembly costing over $6,000.00 to repair was not covered. Not the experience one would expect from a luxury car dealer. More

Outstanding service, usually able to get me in and out without issue. Always appreciate the friendly customer service provided by Mr. James! without issue. Always appreciate the friendly customer service provided by Mr. James! More

BJ Alger is a pleasure to work with, is responsive, knowledgeable, and a good communicator. Just what you need when your dear Landrover needs a bit of tune! knowledgeable, and a good communicator. Just what you need when your dear Landrover needs a bit of tune! More

My service advisor James Manikath was very professional and courteous throughout the entire process. He kept me informed on the status during my visit for service. and courteous throughout the entire process. He kept me informed on the status during my visit for service. More

We have purchased 5 cars from this dealership in the past 7 years . The service department was horrible this time not happy at all. No updates on my car unless I CALLED unacceptable . Communication past 7 years . The service department was horrible this time not happy at all. No updates on my car unless I CALLED unacceptable . Communication is key and it is not there . You need to take notes from other dealers , our daughters Volvo for example she took it in and had texts the whole process . We have spent close to 800 K with this dealership I would expect MUCH better treatment for a client that has been a loyal purchaser of high end cars . Very disappointed. More

I totally realize it’s not the dealership’s problem that my tire took a few days to be delivered. However, I do think it’s unacceptable that there was not a loaner car available. I see no reason why anyon my tire took a few days to be delivered. However, I do think it’s unacceptable that there was not a loaner car available. I see no reason why anyone should be allowed to keep the loaner for ten days. More