Jaguar Land Rover of Chantilly - Service Center

I highly recommend Jaguar Land Rover of Chantilly’s service department. My experiences with them has been excellent and I commend them for standing behind their work. Although in most cases repairs are service department. My experiences with them has been excellent and I commend them for standing behind their work. Although in most cases repairs are done right the first time, I recently encountered an issue that needed to be readdressed. Rather than the service team denying accountability, they extended the offer to make it right without hesitation, and no extra charge. In doing so, I was given a loaner car until all repairs were complete and I was satisfied with the work done. I haven’t had any issues since. That level of integrity and transparency is a model that other dealerships should follow. Specifically, I’d like commend my service advisor, Anna, and the service manager, Kevin for keeping me in loop during the repairs and assuring me that any and all related issues will be resolved promptly. I could not have asked for better service and will highly recommend and refer them to anyone needing automotive service and repair. Keep up the great work Anna, Kevin and the service department team. More

Easy to schedule service. Work completed in a reasonable timeframe. Costumer lounge area is clean and well organized. Work completed in a reasonable timeframe. Costumer lounge area is clean and well organized. More

The dealer did not correct and fix the car and sent me away with an SUV that doesn’t work. away with an SUV that doesn’t work. More

William Norrell provides excellent customer service and is always helpful. My vehicle is always returned in a timely manner and sparkling clean. is always helpful. My vehicle is always returned in a timely manner and sparkling clean. More

This was just a routine service visit, but it was super easy and convenient - no complaints. easy and convenient - no complaints. More

I’ve o Lu used service there and they outperform every time because BJ is the best time because BJ is the best More

I had a nail in my tire and needed a new tire and battery. It took them 3 1/2 hours! Horrible service. I was the only one there waiting. battery. It took them 3 1/2 hours! Horrible service. I was the only one there waiting. More

BJ in the Service Department was absolutely wonderful! He was professional, knowledgeable, and his customer service was top notch! He was professional, knowledgeable, and his customer service was top notch! More

Elaine was very helpful and gave great service and took the time to understand the problem and fixed it. She was very friendly and knowledgeable. Great customer service. the time to understand the problem and fixed it. She was very friendly and knowledgeable. Great customer service. More

I had the worst experience at this car dealership. The customer service was terrible—they lied about me and even had the nerve to hang up on me when I was trying to defend myself! On top of that, the The customer service was terrible—they lied about me and even had the nerve to hang up on me when I was trying to defend myself! On top of that, the prices for labor and services are insanely high. I can’t believe how they treat customers here. I’ll never be coming back, and I would not recommend this place to anyone. Even though there was an “angel” manager who came to mediate very professionally (one guy who is so different from everyone there and I will always recommend), the harm on my person was already done. More