Jaguar Land Rover of Chantilly - Service Center

Lack of Professionalism, no communication. Initial experience was problematic when the Service Department would not honor the signed 'We Owe". Claimed the F&I gentleman we worked with was fired Initial experience was problematic when the Service Department would not honor the signed 'We Owe". Claimed the F&I gentleman we worked with was fired and then the Sales Associate quit/fired and the paper work was lost. We had to produce the signed copies and even then we had to escalate to, then GM Ogun Yilmazer, who corrected the issue. We scheduled a 60K service weeks in advance. After one week we were told Service Tech quit/fired and there was no one to service our vehicle. Two weeks later no updates or status on our vehicle. Calls go unanswered. No communication from Service Department. Rosenthal needs to wake up an look into their operations. Perhaps the fact there is a new GM, Richard Grzesiak and Service Manager Dennis Orts who can make this right. More

This dealership even has the free shuttle for people who work. Not having to worry about how to get to work and pick up is a big peace of mind! The waiting room was excellent, clean and current shows to wa work. Not having to worry about how to get to work and pick up is a big peace of mind! The waiting room was excellent, clean and current shows to watch. I was shown the coffee machine and snack area immediately. Not many places will do that. Keep up the great work there! Everyone very friendly. I even like the idea of not being shown other cars to trade in. When I got my car back they had vacuumed and washed it too, they had noticed the months long dirt and grime on it. I don't think other dealers would have gone to that extreme to make sure the customer is happy. More

Took a 2002 Jaguar in to have a pre-delivery inspection and diagnostic done before I purchased the car. The inspection cost $127. First time they found nothing wrong, save for a few minor things and recomm and diagnostic done before I purchased the car. The inspection cost $127. First time they found nothing wrong, save for a few minor things and recommneded I purchase the car. Purchased the car and then check engine light came on so i took it back to Rosenthal to diagnose. After an hour they tell me some incomprehensible xx about how they couldn't even get a code because some $3400 work had to be done. In other words they had no clue what was wrong and even suggested I simply change the oil to a "heavier" one. I then took it to a smaller auto shop who was able to pinpoint the problem in 10 minutes - the catalyctic converter needed to be replaced, among other things. Rosenthal has an incompetent service department who can't even diagnose or repair their own vehicles. The time and money it's going to take to fix this problem will be enormous and inconvenient. More

New LR2 Spent 22 days in the shop between here and the New LR2 Spent 22 days in the shop between here and the Tyson Location, need I say anymore. As for the rentals, I am pleased to purchase a fully loade New LR2 Spent 22 days in the shop between here and the Tyson Location, need I say anymore. As for the rentals, I am pleased to purchase a fully loaded $45k SUV to be given, well attempted to be given a Yaris, and then a Aveo. Somehow that should not even be allowed. More

I have a Jaguar XJ 2005. I didn't know how they would service my car since I had bought it from a different dealership. I was talked to honestly about the condition that my car was in and was very happy service my car since I had bought it from a different dealership. I was talked to honestly about the condition that my car was in and was very happy with what they recommended for it. The service was awsome and I ended up trading it in for a used LR sport and the trade in price was fantastic. I will be going back from now on. My family and friends will know about you all! More

My family has been coming to the service department of Rosenthal chantilly Jaguar over 4 years now and I've had nothing but excellent experience here.(cashier) is always friendly no matter what time it is Rosenthal chantilly Jaguar over 4 years now and I've had nothing but excellent experience here.(cashier) is always friendly no matter what time it is ( I'm an early person). Emi has always been able to answer any questions I might have. I have nothing but good things to say about this service department. More

Always love going here to Chantilly Jaguar and LR... Service is top notch..People are friendly and know what the xxxx they are talking about. To top it all of you get back a nice shiny clean car back. Service is top notch..People are friendly and know what the xxxx they are talking about. To top it all of you get back a nice shiny clean car back. I will continue my taking my business to Rosenthal jaguar/LR for years to come. More