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Jaguar Land Rover of Chantilly - Service Center
Chantilly, VA
172 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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172 Reviews of Jaguar Land Rover of Chantilly - Service Center
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January 09, 2024
It was pleasure to deal with them they took care about the customer and i want to special thanks to james at the customer service he was very responsible and let me try the car before he release it and am the customer and i want to special thanks to james at the customer service he was very responsible and let me try the car before he release it and am thankful to him and looking forward to to deal with in the next service thanks james More
by emademad1160
Employees Worked With
December 20, 2023
Ana is very professional and courteous along with being knowledgeable about the services needed for my car knowledgeable about the services needed for my car More
by georgeafaulk
Employees Worked With
December 06, 2023
Preface: NEVER bought a car from this dealership, have only used service. Recently needed new tires and bought my own elsewhere and shipped them to dealership. No miss no fuss. No upselling because BJ the only used service. Recently needed new tires and bought my own elsewhere and shipped them to dealership. No miss no fuss. No upselling because BJ the service advisor is honest and awesome. Only paid for install and alignment. Done in one day. BJ gets 105 stars. I was supposed to have a loaner and the loaner outfit, EVPM, admitted that even though BJ did his part to reserve a car for me, they screwed up and didn’t reserve one. I live a long way away from the dealership but BJ innovated and worked out transportation. The loaner people SUCK, but BJ, as usual, saved the day More
by Screen. Name.
Employees Worked With
BJ Alger
November 07, 2023
Excellent customer service from William Norrel. Ensured that everything was done I. A timely manner and I was kept informed Ensured that everything was done I. A timely manner and I was kept informed More
by chandana.kularatne
Employees Worked With
October 17, 2023
Service department is absolutely terrible. They have had my car for over a month, working on minor issues. There is little to no communication about the status of my vehicle and it is hard to They have had my car for over a month, working on minor issues. There is little to no communication about the status of my vehicle and it is hard to get ahold of anyone. When I am able to reach someone to speak to, they are uninformative and apathetic. I love Rovers but will never own another if it means dealing with this service department. More
by Cory T
Employees Worked With
Service department
October 16, 2023
The service was great, they promised a quick turnaround while I was waiting and they delivered in their promise, great job and profesional. while I was waiting and they delivered in their promise, great job and profesional. More
by Dad2eva2007
Employees Worked With
July 24, 2023
After an initial misunderstanding, Kevin was great fixing my issue. Will be back for next service. my issue. Will be back for next service. More
by Amine Saddem
Employees Worked With
