Jaguar Land Rover of Chantilly - Service Center

Preface: NEVER bought a car from this dealership, have only used service. Recently needed new tires and bought my own elsewhere and shipped them to dealership. No miss no fuss. No upselling because BJ the only used service. Recently needed new tires and bought my own elsewhere and shipped them to dealership. No miss no fuss. No upselling because BJ the service advisor is honest and awesome. Only paid for install and alignment. Done in one day. BJ gets 105 stars. I was supposed to have a loaner and the loaner outfit, EVPM, admitted that even though BJ did his part to reserve a car for me, they screwed up and didn’t reserve one. I live a long way away from the dealership but BJ innovated and worked out transportation. The loaner people SUCK, but BJ, as usual, saved the day More

A vehicle that is twice the price of what we had before does not now warrant twice the price for a service. Labor is the number one cost, and that isn't different regardless of the price of the car. There does not now warrant twice the price for a service. Labor is the number one cost, and that isn't different regardless of the price of the car. There isn't some kind of magical fairy dust service needed. We planned to be in and out in one Friday afternoon. Take a loaner car and go shopping. We arrived and "Nobody here can do it this afternoon. Maybe Monday." Well if that was the case, why didn't you call me in the morning and give me the heads-up? More

If you have a wife, mother, daughter or any female you care for DO NOT SEND THEM TO CHANTILLY! Those grown men do not know how to talk to women, disgusting. Absolute trash & horrible service from the GM, care for DO NOT SEND THEM TO CHANTILLY! Those grown men do not know how to talk to women, disgusting. Absolute trash & horrible service from the GM, Richard and New Service advisor Steve. Funny cause this was my first experience with steve, who assumed things he knew nothing about. I’ve had nothing but problems with my vehicle and the service dept. From previously doing work without calling me (even though I request every single time that they call before doing anything to my vehicle), then expecting me to pay for those “services” to recently belittling from the staff most importantly the GM. Richard began to talk to me as if I was a 16yr old girl whose never owned a vehicle. Insinuated that I was wanting free work and wasn’t able to pay when I question warranty on a repair from February and why the issue with my vehicle has been a continuous thing. According to service this has not been a continuous issue when I’ve had it repaired twice within 6 months. I stated I can pay but I want to know why, to no avail the belittling continued. They accused me of missing maintenance services like oil changes and fluid changes when I am not due for one. Went off about mileage which has nothing to do with repairs from Feb. He then told me to read my owners manual & to top my fluid off myself with water. That conversation went from accusing me of damaging my vehicle that I have paid for and an 800 credit score and purchased, to calling me a liar to, “we’re looking out for the longevity of your vehicle” to finally all new vehicles have this problem. That’s also a lie Mr. Richard your vehicle should not continue to have the same problem over and over again but I digress. I guess I’m just some young dumb girl Hu? All because I questioned the services & repairs. More