Jaguar Land Rover of Chantilly - Service Center

I had an appointment for routine maintenance on June 28, 2024. However, while driving to the dealership, I experienced a warning indicator light and eventually asked to have that checked as well. But when 2024. However, while driving to the dealership, I experienced a warning indicator light and eventually asked to have that checked as well. But when checking in with BJ Alger, he also discovered my vehicle had a recall issue to address and resolve. I had planned to stay at the dealership for my scheduled maintenance but realized the service would now take longer than I had anticipated. As a result, BJ quickly arranged for my transportation back to my residence. He also stayed in touch with updates to let me know what was going on with my vehicle. BJ was very professional and extremely helpful with my situation. I couldn’t have asked for a better experience. More

Provided thorough and complete service and also provided me with piece of mind as I prepared for a long trip. me with piece of mind as I prepared for a long trip. More

Great staff, great service. Always on time and always provide transparent advice. Very grateful to everyone that makes owning and maintaining a car in good standards a pleasant Always on time and always provide transparent advice. Very grateful to everyone that makes owning and maintaining a car in good standards a pleasant experience! More

Long-time customer and will continue to be. As long as they Service Advisors like James Manikat are there. He helped me do the impossible by keeping my vehicle on the for 300k miles and hopeful As long as they Service Advisors like James Manikat are there. He helped me do the impossible by keeping my vehicle on the for 300k miles and hopefully many more. His knowledge, experience, and customer service is second to none. I highly recommend him to anyone in need of service advice. Special thanks goes directly to James for everything over the years. More

Excellent customer service. Very knowledgeable and courteous. Jaime handled my situation perfectly. I’d recommend them highly Very knowledgeable and courteous. Jaime handled my situation perfectly. I’d recommend them highly More

Incompetent mechanics. Get a different story every time I’m there. One visit I’m told a cross arm needs to be replaced. Next visit I’m told the cross arm is magically fine Get a different story every time I’m there. One visit I’m told a cross arm needs to be replaced. Next visit I’m told the cross arm is magically fine but I need a new engine. xxx! Took the car for a second opinion. Doesn’t need a new engine. Chantilly was trying to soak for me 32k for a new engine I didn’t need but failed to fix the problems that do exist. I’ve spent way too much money on service there for this kind of treatment. I’m left wondering how much of that service was actually needed. More

Just went for inspection and rear windshield wiper blades change. Everything went well. James handled it well. change. Everything went well. James handled it well. More

Land Rover Chantilly has been Always professional and friendly in their services. They took good care of their customers friendly in their services. They took good care of their customers More

Land Rover Chantilly rescued me when my air conditioner die during a heat wave and could not have been nicer about it. Ana was great to work with and got me back on the road as quickly as possible. die during a heat wave and could not have been nicer about it. Ana was great to work with and got me back on the road as quickly as possible. More

Communication is awful Pre maintenance service took 2 weeks to complete No one answers any phone unless it’s William weeks to complete No one answers any phone unless it’s William More