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Jaguar Land Rover of Chantilly - Service Center
Chantilly, VA
172 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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172 Reviews of Jaguar Land Rover of Chantilly - Service Center
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April 16, 2025
Worst experience I've ever had with a dealership! Had my 2024 defender in for a leaking heating coil. After 6 weeks, I finally get my car back, and there's more wrong with it now than when I droppe Had my 2024 defender in for a leaking heating coil. After 6 weeks, I finally get my car back, and there's more wrong with it now than when I dropped it off! They cracked the info tainment screen, gouged the steering wheel, damaged the passenger side grab bar, dinged the doors, and left grease and dirt all over the interior. They failed to re assemble the center console correctly, leaving noticable gaps in the console and failed to re connect the wireless charging pad. The cherry on top is that we're now waiting on parts with no idea how long it may take. The only reason I have anything to do with this dealership is that I don't feel I have a choice. I'll not pay to repair the things that the dealership damaged. I would recommend that you take your vehicle anywhere else for service! They are running an absolute clown show. More
by stonoz
Employees Worked With
March 20, 2025
William was great and honest would go back over and over again great customer service again great customer service More
by anthonylavann
Employees Worked With
February 21, 2025
Service service service. And knowledgeable techs. BJ my service writer is beyond the best. He has no quit in him to help his customers to the end - for a scheduled appt or em And knowledgeable techs. BJ my service writer is beyond the best. He has no quit in him to help his customers to the end - for a scheduled appt or emergency, that guy works magic and gets you serviced! More
by Me not you
Employees Worked With
BJ Alger
January 02, 2025
Professional courteous fast getting you in for appointment and work completed immediately. Highly recommend this Landrover dealership appointment and work completed immediately. Highly recommend this Landrover dealership More
by Drabel5
Employees Worked With
December 03, 2024
Left car for repair on a full tank. Car returned to me with a half tank of gas. Web site application charged me twice for a very expensive repair. Car returned to me with a half tank of gas. Web site application charged me twice for a very expensive repair. More
by R
Employees Worked With
Inknown
November 29, 2024
Staff was nice. Communication was good. Got a loaner that wasn't very clean, though. I actually cleaned the inside of the windshield to get the film off it. It was a Communication was good. Got a loaner that wasn't very clean, though. I actually cleaned the inside of the windshield to get the film off it. It was a '25 Land Rover with only a couple thousand miles on it. They should have higher standards. More
by Charger
Employees Worked With
November 28, 2024
Great service and great advisor BJ Aljer. BJ is extremely consultative and professional. Very courteous and professional BJ is extremely consultative and professional. Very courteous and professional More
by Avi A
Employees Worked With
November 26, 2024
I have been going here for 8 years. I have never been disappointed. The work has always been done correctly and delivered as promised. I have never been disappointed. The work has always been done correctly and delivered as promised. More
by danporter17233
November 23, 2024
The service front desk personnel are fine. Unfortunately, the techs don't always get it right & loaners are in short supply. Unfortunately, the techs don't always get it right & loaners are in short supply. More
by jmj523
Employees Worked With
