Jaguar Land Rover of Chantilly - Service Center

Left car for repair on a full tank. Car returned to me with a half tank of gas. Web site application charged me twice for a very expensive repair. Car returned to me with a half tank of gas. Web site application charged me twice for a very expensive repair. More

Staff was nice. Communication was good. Got a loaner that wasn't very clean, though. I actually cleaned the inside of the windshield to get the film off it. It was a Communication was good. Got a loaner that wasn't very clean, though. I actually cleaned the inside of the windshield to get the film off it. It was a '25 Land Rover with only a couple thousand miles on it. They should have higher standards. More

Great service and great advisor BJ Aljer. BJ is extremely consultative and professional. Very courteous and professional BJ is extremely consultative and professional. Very courteous and professional More

I have been going here for 8 years. I have never been disappointed. The work has always been done correctly and delivered as promised. I have never been disappointed. The work has always been done correctly and delivered as promised. More

The service front desk personnel are fine. Unfortunately, the techs don't always get it right & loaners are in short supply. Unfortunately, the techs don't always get it right & loaners are in short supply. More

Terrible! I took my Jag there for several issues, one was for inControl features. I bought this Jag used over 9 months ago and have been fighting to get my acc I took my Jag there for several issues, one was for inControl features. I bought this Jag used over 9 months ago and have been fighting to get my account released from the previous owner/Jaguar. I kept getting the round around and still can’t seem to get anyone to help me!!! More

A huge shoutout to BJ Alger- Service mgr at Land Rover in Chantilly VA! He consistently goes above and beyond to ensure my car is serviced correctly and efficiently, always keeping me informed throughout the Chantilly VA! He consistently goes above and beyond to ensure my car is serviced correctly and efficiently, always keeping me informed throughout the process. His professionalism, honesty, and genuine care for his customers make him a standout in the industry. I wouldn’t trust my vehicle with anyone else. Thank you BJ. Keep it up the good work. More

My service guy BJ kept me updated every day on the service progress. I really appreciated his over communicating which I was not used to from this dealer. I’m happy to say that BJ under promised and o service progress. I really appreciated his over communicating which I was not used to from this dealer. I’m happy to say that BJ under promised and over delivered in a very positive way. The loaner was also very helpful. More

James was amazing and very helpful in fixing the issue with my Range Rover Sport. He went above and beyond to make sure I get the top notch service. with my Range Rover Sport. He went above and beyond to make sure I get the top notch service. More

Car was there longer than expected but William was super helpful and secured a loaner! Thanks for your great customer service William! helpful and secured a loaner! Thanks for your great customer service William! More