Jaguar Land Rover of Chantilly

It was great working with Romel Dantzler he’s very helpful and responsible for all my emails helpful and responsible for all my emails More

Excellent service and polite staff Addressed all my concerns.no delay and response was quick concerns.no delay and response was quick More

I highly appreciate the friendliness of your salesperson and the quick processing of the loan. and the quick processing of the loan. More

Amazing and wonderful consultants Amir and finance Chris are a great asset to the dealership. Thank you are a great asset to the dealership. Thank you More

Great and super friendly and timely help by James. The software update problem did not get fixed and lane assistance not working yet The software update problem did not get fixed and lane assistance not working yet More

They are always very helpful, fast resolving any issues and I have worked with Ana many times now, and my experience is amazing! She is very helpful and always takes care of everything very smoothly! My La and I have worked with Ana many times now, and my experience is amazing! She is very helpful and always takes care of everything very smoothly! My Land Rover Sport’s tires needed to be changed and they did a wonderful job checking everything and completed the job same day! I truly appreciate the excellent customer care and support! Recommend Jaguar Land Rover of Chantilly! More

James is an incredible service manager and ensures you are completely satisfied and he is so knowledgable are completely satisfied and he is so knowledgable More

Great service adviser explained very detailed necessary's importante things to be done for the car importante things to be done for the car More

The worst service I have ever experienced at Jaguar Chantilly. I scheduled 3 weeks in advance made it clear that I have relocated and am no longer local, that I have to drive 2 and 1/2 hours to get the Chantilly. I scheduled 3 weeks in advance made it clear that I have relocated and am no longer local, that I have to drive 2 and 1/2 hours to get there, and that I would definitely need a loaner vehicle. Upon arrival I told the service person to only do the inspection and any necessary checks due to the low mileage on my vehicle, under 10,000 miles. I was told I could not get a loaner vehicle for just an inspection even though it was 10:00 am in the morning and they were telling me they couldn’t work on my car until 2:00pm. I had another appointment that I ended up being late for. Jaguar called me a Lyft ride. The ride over was fine but after my appointment I waited outside for an hour while Lyft rider after Lyft rider claimed they could not find me at the location. I was on the phone with the serviceman William who told me he couldn’t do anything further, that I must not be where I’m supposed to be because the Lyft drivers were leaving and they were charging the dealership each time as if it were somehow my fault. Finally another service person answered my call and stayed until that Lyft driver found me. During my wait I asked if Jaguar could send a shuttle rather than send me with strangers who did not speak English and were hanging up on me and likely scamming them with the Lyft rides. (This was before the last driver actually showed up). I was told the dealership didn’t have a shuttle. My response was that’s why they should have just given me the loaner in the first place. Vehicle owners should not be disenfranchised simply because they don’t pay a thousand dollars or more per visit for services that aren’t needed at that time. Meanwhile the other issues I asked about, my vehicle app and date of last oil change were not addressed to my satisfaction. They did change my key batteries (2) free of charge and did not charge me for the visit, at least not that I know of. They also washed the car per my request. More

Unorganized when I picked up my vehicle. Could not find the paperwork, could not locate the vehicle and neglect to wash it after being told it was washed. Ana was excellent with checking me Could not find the paperwork, could not locate the vehicle and neglect to wash it after being told it was washed. Ana was excellent with checking me in but was not there when I picked up my vehicle. More