Jaguar Land Rover of Chantilly

Sales Person I recently leased Range Rover. The whole deal was managed and handled by Ken Roberts. I am very happy with his professionalism and impressed by hi att I recently leased Range Rover. The whole deal was managed and handled by Ken Roberts. I am very happy with his professionalism and impressed by hi attitude towards the customer. I’m highly recommending any one to deal with Ken if you buy car from this dealership. I wish Ken a great success. More

Trusting long distance I recently purchased a 2018 Land Rover Discovery from KZ. I found the car over the internet because I knew exactly what I wanted, and JLR of Chantilly I recently purchased a 2018 Land Rover Discovery from KZ. I found the car over the internet because I knew exactly what I wanted, and JLR of Chantilly had it in stock. Lucky me! All I had to do was make the deal over the telephone, and hope that when I showed up everything was as I expected. Some may be very comfortable with that idea, but I was not. Making a major purchase like this over the phone was somewhat scary. I do not normally write reviews like this, but this experience was so enjoyable that I'm making an exception. From start to finish, KZ took excellent care of me. He walked me through the car specifications to double and triple check it met my needs. In addition to getting exactly the car I wanted - KZ helped me get the windows tinted and wheels painted before I ever saw the vehicle. I flew into VA, made my way to the dealership and met KZ for the first time, and was gone within hours with a car that I love at the best price nationwide. I also just received the first follow up call from him, ensuring everything is going well. Thanks KZ for all your help and patience! I still love the car! BK More

Excellent service!! Great staff, superiror customer service. Made the car buying experience smooth and easy. Very knowledgeable. Listened to my needs and was not focused Great staff, superiror customer service. Made the car buying experience smooth and easy. Very knowledgeable. Listened to my needs and was not focused on just making a sale. More

Great Employees and Vehicle Care We have owned 6 Land Rover products over the past 25 years and went to Chantilly Land Rover to buy another last May 2017. Kenny was our salesperson. We have owned 6 Land Rover products over the past 25 years and went to Chantilly Land Rover to buy another last May 2017. Kenny was our salesperson. The Jaguar F pace caught my eye and we took that for a test drive along with a discovery and a Range Rover evoke. Although all three cars were very similar, the jaguar was diesel, also aluminum with a longer warranty period. It’s been a wonderful vehicle so far and we have had a lot of people ask us about it. We recommend they all see Kenny for a test drive. This past week i had a minor issue with the car and everything was fixed quickly. I did lose my temper that something was wrong with such a new car but felt bad afterwards and sent in a large chocolate cake. I also apologized for yelling. Jeremy the GM was very personable and gracious and Kenny was very supportive when I explained the dash light warnings a few days prior. I would highly recommend the jaguar f pace highly and you can’t go wrong with the land rovers. Our 1995 Defender is still running. More

Great experience buying from Sean I had a wonderful experience dealing with Sean and the Land Rover of Chantilly team. Everything from prompt responses of my questions, to pulling my n I had a wonderful experience dealing with Sean and the Land Rover of Chantilly team. Everything from prompt responses of my questions, to pulling my new to me SVR up to the front of the store was wonderful. I definitely recommend giving Sean and this team a shot at helping you find your next vehicle . More

Just horrible customer service. I recently purchased a Land Rover from Alex. I flew in from Charleston SC and he knew we were driving the car back that day. My wife and I showed up a I recently purchased a Land Rover from Alex. I flew in from Charleston SC and he knew we were driving the car back that day. My wife and I showed up and nothing was ready for us. We had to wait three hours for Alex to get the paperwork prepped and then the vehicle hadn't been detailed. The gas tank was empty so we had to wait for him to run to the gas station to fill it up. I live eight and half hours from the dealership because of his complete lack of customer service we got caught in traffic and it took us eleven hours to get home. Whatever you do don't buy a car from Alex, you will regret it. More

Exceptional Professional Displayed. This is my second Jaguar from Jaguar of Chantilly. Sean was my salesman for the first and also for the second one. Sean always give 100% to ensure c This is my second Jaguar from Jaguar of Chantilly. Sean was my salesman for the first and also for the second one. Sean always give 100% to ensure completion of the sale. He has exceptional communication skills. He is very composed, not easily excited under stress or pressure. Sean can always be depended on to "Get The Job Done". Sean is very focused and performs his duties as a salesman in an exceptional manner. Sean takes pride in his job and always has a positive approach. I highly recommend Jaguar of Chantilly and Sean. Caroline in Services and Mr. Alvira, Finance Manager is exceptional as well. In fact, everyone that I had contact with was very professional and exceptionally nice,. Try this dealership, I know you will love it. More

Poor Customer Service with some Unethical Behavior on top! My husband and I had two (2) incredibly poor experiences with LAND ROVER CHANTILLY. 1. Our sales person (Alex Hamdan) was rude and useless. We ask My husband and I had two (2) incredibly poor experiences with LAND ROVER CHANTILLY. 1. Our sales person (Alex Hamdan) was rude and useless. We asked him to overnight the final contract so that we could expedite the delivery of the vehicle. He said that Land Rover Chantilly did not have a mechanism in place for him to overnight the contract. We shared in an email that we were disappointed in his response and in as many words, he wished us luck finding a vehicle somewhere else. My husband immediately called the main number and asked to speak to the GM, Jeremy Lustman. My husband shared his experience and told the GM that he wanted a new sales person to help him complete the transaction and wanted to ensure that Alex received no credit for the purchase. The GM personally facilitated the overnighting of the contract and with a “workman” like attitude apologized for the lack of customer care. The contract was received the next day and the purchase was executed. The vehicle was delivered in a couple days to our home. We received no after-purchase customer care follow-up from anyone. 2. Approximately 28 days after receiving the vehicle, we had not received the permanent license plates and registration. The Chantilly dealership takes care of all the tag and title paperwork and as a practice has the out of state tag sent to their office first prior to forwarding tags to the vehicle owner. We called the dealership to alert them that our temp tag was expiring. We spoke with Yasmin in their tag and title office and she agreed to overnight another set of temp tags because they had not received the permanent tags from the State of GA. A few days later Yasmin called and said that the reason my tags were delayed is that I needed to have the vehicle emissions tested and send her a copy. We went out the following day and fulfilled the request. Approximately 1 week prior to the second set of temp tags expiring, we receive a call from Yasmin in Chantilly's tag office stating that they had under collected the amount of taxes due on the vehicle at time of purchase and we needed to pay an additional $700. She asked for my credit card on three separate occasions while we was trying to better understand how and why we had an under collection issues.... especially since I plugged the vehicles VIN number into the State of GA, DOR vehicle tax site prior to purchase and the amount collected was in line with what was stated on the DOR site. We asked was the under collection due to penalties because we were coming up on 60 days after initial purchase. Yasmin told me "NO", that IF there were any penalties, it would only be $20 or $30 so the new amount had nothing to do with penalties for the delays in Land Rover of Chantilly's processes. I told Yasmin that we were not comfortable providing a credit card for payment until we better understood what happened and why. We told her that we would visit the Gwinnett County Tag office to better understand the issue. The following morning, we visited the tag office and learned that the new amount that Land Rover Chantilly was trying to get us to satisfy included penalties and other fees that were not part of our contract and certainly were not penalties that we contributed to causing. The representative at the tag office provided us with a printout of taxes and late fees for our record and told us that we were in no way responsible for the additional amount and that the request from Chantilly Land Rover was problematic. The representative also stated that if Land Rover Chantilly tried to “hold our tag hostage” for the additional fees, to simply contact them and they would issue a replacement tag at no charge. We spoke with Yasmin immediately afterwards and told her how disappointed we’ve been with the less than ethical business practices and lack of customer care from their dealership. We told her what we had learned from the visit to our local tag office and she had no response other than she will share my feedback with the GM. Of course, to date, no closing the loop feedback or communication from the GM has been provided to us. This is the 3rd Land Rover that we’ve purchased (other Land Rover dealerships in GA) and the Land Rover Chantilly dealership is certainly NOT representative of the fantastic experiences received at other Land Rover dealership and certainly not worthy of operating underneath the Land Rover brand. More