Jaguar Land Rover Willow Grove

I have purchased 3 vehicles from them and everyone I dealt with was top notch! and will return when it is time for another vehicle dealt with was top notch! and will return when it is time for another vehicle More

Every aspect of our experience from the test drive to the finance appointment to picking up our new Range Rover Evoque was absolutely superb. The staff is amazingly friendly and helpful and answered every qu finance appointment to picking up our new Range Rover Evoque was absolutely superb. The staff is amazingly friendly and helpful and answered every question we had with a smile. When we bring in our car for an oil change or maintenance, the experience is the same and they do their best to make our wait comfortable and as short as possible. They even wash your car before you leave! It’s a wonderful dealership and the experience doesn’t stop when you buy your car. They value their customers and the customer service is truly the best I’ve experienced in the car buying world. I would highly recommend them for the purchase and maintenance of a new Land Rover or Jaguar. More

I recently purchased a 2008 Chevy Tahoe from your dealership. I originally saw the vehicle on the internet and then sent an inquiry about it. The internet sales department was quick with a response a dealership. I originally saw the vehicle on the internet and then sent an inquiry about it. The internet sales department was quick with a response and provided a saleman for me ( even on a Saturday ). George Weldon called me right away and also sent me an email with all of his contact information. He was helpful with a description / explanation of the vehicle offered for sale. We set up a date / time for me to come and see the vehicle. I was pleased to arrive at your dealership and be met with a courteous, polite staff and a spotless facility. Mr. Weldon had the vehicle ready for the appointment and he was more than helpful with the entire experience. We originally sat down to negotiate a price, but were not able to agree on a figure. Mr.Weldon then spoke with his manager, Steve Heath and he was able to work with the price of the vehicle. Ultimately, we were able to negotiate a deal and I purchased the vehicle. Both of these gentlemen were able to work through many obstacles or " bumps " in the road with this deal. I did have to bring the vehicle back for a couple of minor issues, but Steve was able to get me in right away and I believe that the issues were resolved, before I was finished my cop of coffee. I would definitely purchase another vehicle from your dealership - new or used and I will refer your dealership to my family / friends. Best Regards, Troy Chenier More

Everyone at the dealership is very polite and friendly. The atmosphere of the personnel is customer focused. My service advisor Steve Heath is great and provides updates on the status of the repair and whe The atmosphere of the personnel is customer focused. My service advisor Steve Heath is great and provides updates on the status of the repair and when done, explains in detail the work performed both before and after the service. The prices are fair for the quality of worked performed. Have and will continue to recommend the Great Britains. More

I now own three new vehicles from this dealership all because of their outstanding Service and Sales Departments. I always get prompt attention, easily get a convenient service appointment, they pick up because of their outstanding Service and Sales Departments. I always get prompt attention, easily get a convenient service appointment, they pick up and delivery the vehicle, and they call me to go over all scheduled maintenance and any reminders of things that I might have forgotten before and after the work is complete AND the work has without fail been done completely and accurately. I JUST LOVE these guys! More

I just purchased a 2004 Jaguar XJ from The Great Britains. My experience with the staff was the most positive experience I have ever had when buying a new car or used car, from either an individual Britains. My experience with the staff was the most positive experience I have ever had when buying a new car or used car, from either an individual or a dealer. Thanks Bob and Steve! More

I had a wonderful experience with this dealership! I decided to take the pluinge and buy my first brand new car. Tom and his team were just great, they went over the different options available to me an decided to take the pluinge and buy my first brand new car. Tom and his team were just great, they went over the different options available to me and they were very attentive to my needs. I feel like they really listened to me and figured out the best car for me based on my financial situation and my wants. Well done guys I don't normally do this but was just so impressed with your attitude I had to write something about you all. Thanks Again. Tonia Say More

I am very sorry to say that The Great Britians provided for me a Truly Unexceptional Experience that I don't think will every be matched if I live to buy a million luxury automobiles. for me a Truly Unexceptional Experience that I don't think will every be matched if I live to buy a million luxury automobiles. More

Working with your dealership has been the worst experience I have ever had with an auto dealership. I purchased a used Acura MDX on December 8th, 2011 with the promise of “truly exceptional servic experience I have ever had with an auto dealership. I purchased a used Acura MDX on December 8th, 2011 with the promise of “truly exceptional service” from Kim in finance. This was an absolute lie. The process of purchasing this vehicle was horrible from the beginning. I flew in from Seattle the night before the purchase with explicit instructions to be at the dealership by 9am, only to sit for 3 hours before the transaction even began. Bob Nicholls said that Kim had been contacted to come in early for the process, but she didn’t even show up until 10am and made the comment “I wish they had let me know, I could have come in early.” Leaving at 1:30pm, after 4.5 hrs at the dealership, with our used vehicle was the least of our problems. The real problem was related to the registration and transfer of title. I was given a 30 day temporary tag with the promise of WA state plates coming in the mail. As the deadline approached I called on a daily basis with nobody at the dealership ever able to tell me where the vehicle’s title actually was. Finally, after 3 days of driving my vehicle without a temporary tag (having been pulled over by the state patrol once and given a warning for this), I had to go and purchase the WA license/registration. So, even though I paid the dealership over 200.00 to register the vehicle, I again paid WA state the same fee. Of course, I called and talked to Tom Burton. Tom requested I fax the receipt so I could be reimbursed. I faxed it the next day, and two months later got a check for 50.00. Finally, 3 months after I purchased the vehicle I got my WA license plates and title. I have paid the dealership 220 to register the vehicle, I again paid WA state 235 to register the vehicle (and was reimbursed approximately 50.00), and I paid the dealership 100.00 to complete this sale. The most frustrating part of this process is the complete lack of communication and follow-through by all members of this dealership, including Tom. I have left numerous voice mails with no call back and even when I finally get to speak with someone, be in Tom, Kim, or Bob, I get promised a call back that never takes place. This dealership has horrible customer service, cannot follow-through on promises and thus has resulted in the worse car-buying experience I have ever participated in. A good dealership would have admitted their mistake, apologized, followed through with their promises, and reimbursed me for my registration fees (and refunded the 100.00 profit they made on the transaction). I will never recommend this dealership and will definitely never do business with them again. Sincerely, Todd Davis 253-219-8951 More