Jaguar Land Rover Willow Grove

Horrible This is by far the worst dealership I have ever dealt with. I bought a 2008 Range Rover Sport 3 years ago and the experience was less than stellar, M This is by far the worst dealership I have ever dealt with. I bought a 2008 Range Rover Sport 3 years ago and the experience was less than stellar, Mark Reilly was condescending and borderline rude. Throughout the years I consistently brought my car in for service at the dealership. The service advisors were mostly Ok, especially Brandon Best. When my truck hit 90k, everything went downhill. The customer service was terrible, as if my business didn't matter to them any longer (probably because my warranty would expire at 100k). I literally had to fight with the service department over the fact that I HAD a valid warranty when they had the truck for 2 weeks and couldn't figure out that the starter was bad (when the car wouldn't start). They actually charged me and then had to round me the following day when finally realized I did in fact have a warranty. 1 month later the car was back at the dealer with a blown PCV valve and again they had it for another week. Not a week later a connecting rod blew literally through the side of the block. When I got the car towed in, they tried to blame me for this happening. After 10 days, they finally lt me know that a new motor would be covered by my warranty. 5 days later they told me they were having trouble getting a new motor. After another 5 days they told me that Land Rover can't get me a new motor for at least 9 months and that Land Rover wouldn't cover a loaner car for that time period. So, as a result they wanted to just buy out the rest of my loan (13K) and send me on my way. Needless to sy this was unacceptable, after a total of 5 weeks, we finally settled on 21k for the truck. I was told that this was from the factory, but when I spoke with the factory rep Land Rover was only paying off the loan and the dealer was sending the car to salvage for the additional 7k. The dealer agreed to provide me a car at "their cost". After trying to charge me retail for the "service performed" and the CPO there was a net discount of 4k. Other dealers had the same vehicle with 12k less miles for the same price. Land Rover Willow Grove over charges for their vehicles, and outright rude and disrespectful. Tom Burton (General Manager) spearheaded this process and dragged his feet at every turn. There was no reason for this to take 5 weeks and more so, how can a dealer/manufacturer not get a motor for 9 months. If you want a Range Rover go somewhere else. Go to West Chest Land Rover, go to Allentown Land Rover, Go To Cherry Hill Land Rover. The price will be better, the customer service will be better and ultimately they will actually appreciate your business. If you want to be treated like crap, like your money doesn't matter and like they are doing you a favor; go to Land Rover Willow Grove. Just don;t sy I didn't warn you. More

Review of Bill Marshall I purchased a Range Rover sport in May 2014. My previous vehicles were BMWs and I can honestly say that Bill's straightforward approach with excell I purchased a Range Rover sport in May 2014. My previous vehicles were BMWs and I can honestly say that Bill's straightforward approach with excellent follow-up was the best service I have had at a dealership. I would recommend him to my family and friends. More

The best salesman ever My entire experience was wonderful. Efficient, courteous, delivered on time, good people. I would definitely go back when this lease expires for the n My entire experience was wonderful. Efficient, courteous, delivered on time, good people. I would definitely go back when this lease expires for the next car! Make sure to ask for Mark Reilly the best More

New Purchase 2014 RR Sport I just purchased the new 2014 RR Sport and I love it! This is my 2nd new car purchase from Land Rover Willow Grove and a 2nd great experience! I wou I just purchased the new 2014 RR Sport and I love it! This is my 2nd new car purchase from Land Rover Willow Grove and a 2nd great experience! I wouldn't think of going anywhere else. This dealership rocks! Bill Marshall is great! He makes it very easy to do business. Everyone is very friendly, the atmosphere is enjoyable - like you are going to see a good friend. Not your typical dealership experience with snobby or pushy salespeople. They are patient and genuine - "good people". Bill is a class act gentleman working with a class act dealership! I highly recommend Bill Marshall & Land Rover Willow Grove!!! More

Great people at Land Rover Willowgrove Mike Smyth Jr, Tom Burton and Kim Dane were truly exceptional. They all went way above and beyond. They made me feel as if I were their only customer, Mike Smyth Jr, Tom Burton and Kim Dane were truly exceptional. They all went way above and beyond. They made me feel as if I were their only customer, better yet they treated me like family More

Great car purchase experience I've never bought a car with such ease and speed. This is the 2nd car purchased from The Great Britons and I have to say they get better, a lot bette I've never bought a car with such ease and speed. This is the 2nd car purchased from The Great Britons and I have to say they get better, a lot better than the first time. Very happy the whole process and the car. Thanks guys More

You cannot go wrong! Probably one of the easiest car buying experience I have had. Bill and Kimberly were great to work with. Bill made my life much easier by doing most Probably one of the easiest car buying experience I have had. Bill and Kimberly were great to work with. Bill made my life much easier by doing most of the grunt work. No pressure selling. Very simple buying experience. If you thinking of purchasing any of the vehicles they offer, then I highly recommend doing business with this dealership. Thank you all! Michael & Christine More

My new F-type This was actually my second purchase at this dealership. I had stopped in a little over a year ago to take a look at the F-type but they were not avai This was actually my second purchase at this dealership. I had stopped in a little over a year ago to take a look at the F-type but they were not available at that time. Bob Nicholls was the sales representative who we met at the dealership. Very personable and professional. He then showed a great preowned certified 2008 Jag XK. Got it a great price and as we had just moved to the US we had to go through the credit rating drama, which Bob, Kimberly and others helped us navigate. Servicing has been exceptional and the team were always friendly and professional. Then this year I came back to look again at the F-type, Bob and Tom were both helpful in providing me an update on all the latest deals and what was available on the lot. After looking at a few candidates I found the one I wanted and they worked diligently to make it work, including working on my new credit rating. Jenna then efficiently got me through the paper work and within a couple of hours I was on the road in a new car. The service, the people and the environment they create is great, bit like a family. Overall a great dealership and great experiences so far. More

Excellent Experience My overall experience was excellent! Mike introduced me to all departments and answered all of my questions. His response time was quick and he gave m My overall experience was excellent! Mike introduced me to all departments and answered all of my questions. His response time was quick and he gave me a great deal. I will most certainly purchase my next vehicle from Mike as he is a true professional and gentleman from the time I was introduced to the final purchased. He even called a few time after the sale to make sure I was enjoying the vehicle and asked if there were any issues. Best experience ever in the 20 years that I have been purchasing vehicles. Sincerely, Sam Tedesco. More

overall good sevice Overall good and honest service. I have had my RR Evoque for about a week now, and get quite a few looks. A drastic improvement over the Volvo, BMW's, Overall good and honest service. I have had my RR Evoque for about a week now, and get quite a few looks. A drastic improvement over the Volvo, BMW's, Lexus, and Infinity round SUV's out there. A classy, fun to drive alternative, a small outside, but roomy inside. Handles great in the rain, getting 26 mpg combined, and making going to work a pleasure. Thanks... More