Jaguar Land Rover West Columbia - Service Center

Care Taken For Joyride CAR TAKEN FOR JOYRIDE WHILE IN FOR SERVICE. DON'T DO BUSINESS WITH JIM COLEMAN CAR DEALERSHIPS. Summary: My new car that I bought from them was take CAR TAKEN FOR JOYRIDE WHILE IN FOR SERVICE. DON'T DO BUSINESS WITH JIM COLEMAN CAR DEALERSHIPS. Summary: My new car that I bought from them was taken for joyrides totaling 150 miles while in the dealership's possession for service. When I presented them (Service Manager, GM, and Managing Partner) with evidence from the car's computer that the car had been driven excessively and after business hours the dealership refused to admit any wrongdoing. Their solution was for me to come out of pocket for the damages done. They choose money over doing the right thing. Here are the facts and the facts only: They were supposed to fix the side view mirror and UBS outlet. No need to take the car for anything over 10 miles as I was told by the service guy. Their computers weren't working when I brought the car in which means they couldn't record the mileage so I took a picture which time stamped and location stamped the photo. Their service guy wasn't aware I did this. When I picked up the car and saw the egregious amount it had been driven I searched the car's computer for trip data and recorded it before leaving the dealership. These cars automatically record data from the last three individual trips - speed, time, acceleration scores, and overall driving scores. The trip data showed trips with acceleration scores so high I've been unable to duplicate them and HIIIGH speeds. So in addition to having been driven WAY to far for the service required, evidence also shows it was driven recklessly and aggressively. Completely out of line treatment for a vehicle in their care. The rims were also damaged. Lastly, the data showed one trip occurring at 9:30 pm and the next at 7:30 am. Well outside of service business hours. One might think it had been taken home. One might think that. At no point was I asked for permission to do this and in fact was told by the service guy that only 6 miles were put on the car when I came to pick it up. I asked him before checking the final mileage myself. He had lied not expecting I had the original mileage. Upon bringing the situation to the service manager I was told that I needed to own more of their vehicles to understand this was protocol. You gotta be kidding me. You just... you have to be joking. I tried the next level up in management and was told by the GM, Chris, that there's "no conclusive evidence" this occurred and the technician said he didn't do it. His entire basis was that the person/people who could have abused my car said they didn't do it. He also persisted in ignoring the actual trip data and excessive mileage evidence I had while offering no concrete evidence of his own that nothing had occurred. My experience with the managing partner of the dealership was no better. On a call with him I was treated like I was the problem and he also stood me up for a subsequent meeting to discuss the issue. My ask was that they repair/replace the damaged rims, provide new tires since the current ones were clearly taken to the cleaners, and give me the extended warranty in case more damage was caused under the hood than anyone knew about. Any car has a time horizon until certain parts need replacing. I have a very realistic concern that the time horizon for expensive car parts was shortened considerably. Finally, today, after this event began in December I was offered for them to split the cost of repairing the rims with me. They wanted me to come out of pocket for the rims they damaged and rejected any other remuneration. When I pushed back the GM asserted that my evidence "must be wrong because their technician said he didn't do it." Awesome. More

Just as promised! I was in for a safety recall. Quick and timely. I was in and out just as promised. The Service Team is always on point and has been accurate with time I was in for a safety recall. Quick and timely. I was in and out just as promised. The Service Team is always on point and has been accurate with time and price each and every time...no surprises! More

Arrogant jerks. I was going to buy my RR Sport from them in February and the sales person had little knowledge of the vehicle and killed the deal. I eventually went to the Land Rover dealer in Rockville an in February and the sales person had little knowledge of the vehicle and killed the deal. I eventually went to the Land Rover dealer in Rockville and bought one the week later. I then took it to Jim Coleman for some service work and they totally missed the idea of customer service. The first thing they ask you is where did you buy the car. Does this really matter? It new, its under warranty. Jerks all the way around from the service guys to the GM who just sits in his office and acts like he a job to do when in fact no none is on the dealership. No one is even in the service department. Drive the extra 30 minutes to Rockville or Annapolis and get what you deserve from a better dealership. More

A recent morning, I had to make an unplanned visit to dealer. Service manager listened to my description of problem and arranged for a tech to immediately check car's computer for stored codes. Tech de dealer. Service manager listened to my description of problem and arranged for a tech to immediately check car's computer for stored codes. Tech determined battery was likely cause of problem and installed a new one. I was in/out in about an hour....which included unpacking and repacking a very full trunk! Willingness to help in an ''emergency'' situation was outstanding. Tech was careful with all that he took out of trunk (I re-packed it) and he explained how battery was the problem. Previous visits to this dealer for routine service have also been pleasant. I'll continue to bring my business to them....and recommend them to others. More