Jaguar Land Rover West Columbia - Service Center

I brought my car in for annual maintenance and it needed a new battery. I have a 2015 Range Rover Sport. My service manager was Tom Matthews. He was so nice, knowledgeable and helpful. I easily received a l a new battery. I have a 2015 Range Rover Sport. My service manager was Tom Matthews. He was so nice, knowledgeable and helpful. I easily received a loaner because of the virus. My car was serviced to perfection and no problems with the loaner. Thx!!! More

Very helpful I bought my car at another dealer and came here for a few items. They were so helpful and nice that I will be coming back for all my car needs! I bought my car at another dealer and came here for a few items. They were so helpful and nice that I will be coming back for all my car needs! More

Amazing Customer Service! Best customer care (from service manager AND technician) that I have ever received! Thank you very-much Tom and Dallas! Took the time needed to ensu Best customer care (from service manager AND technician) that I have ever received! Thank you very-much Tom and Dallas! Took the time needed to ensure my Range Rover was returned to me, finely-tuned! More

I've owned my Land Rover for approximately 4 years; I put approximately 25,000 miles a year on my Land Rover, and take it in for routine service every 15k. I continue to choose Land Rover West Columbia for approximately 25,000 miles a year on my Land Rover, and take it in for routine service every 15k. I continue to choose Land Rover West Columbia for my service because I am exceptionally pleased with every service coordinator I've worked with, and the high level of service I receive each time. Ashley Matthews, who assumed one of the service coordinator positions within the last 12 months, continues to help Land Rover West Columbia deliver a high level of customer service by understanding what I believe my service needs are, and translates my description of the problem to what the technicians need to diagnose the service. Ashley and her predecessors understand vehicles; they do not solely schedule service. Ashley is in fact exceptional on scheduling, she keeps me informed with my vehicle repair via text, and coordinates my timely vehicle drop-off with a loaner the evening before service, and my quick pickup when the service is completed. I have no intention to service my Land Rover anywhere else. More

Range Rover in the shop for 4 weeks This has less to do about the dealership and more to do about the 2019 Range Rover.4 weeks in the shop and still not fixed. Poor communication about t This has less to do about the dealership and more to do about the 2019 Range Rover.4 weeks in the shop and still not fixed. Poor communication about the issue and now waiting for a new mechanic to start with the dealership. Sadly this is my second RR sport and both have had issues. My 2019 has less than 10k miles on it! I have bought 3 vehicles from this dealership; I emailed the GM and he did not have the courtesy to respond back. As the CEO of a company if a customer emails me I always respond within an hour. More

Service - Routine Had great service or our routine service on our Land Rover Sport! Everyone was very helpful. I appreciated the use of a loaner since my wife cannot dr Had great service or our routine service on our Land Rover Sport! Everyone was very helpful. I appreciated the use of a loaner since my wife cannot drive our other car due to physical issues. More

I am new to the Land Rover family and found this dealership because it is close to me. I’m very happy with the level of service I have received in my 2 trips there. Both visits Tom in the service t dealership because it is close to me. I’m very happy with the level of service I have received in my 2 trips there. Both visits Tom in the service took excellent care of me and my needs. He’s very knowledgeable and assist I. Any way he can. Top notch service More

Top rate service Had a great experience while turning in the car for a computer update. Both Ashley and Arnold were great and made sure every step was well planned out Had a great experience while turning in the car for a computer update. Both Ashley and Arnold were great and made sure every step was well planned out and fast. Thank you Jerry More

Left the battery cable loose, and me stranded After a routine service call, I got in my vehicle to find the battery dead. The service department couldn't give the information that disconnecting t After a routine service call, I got in my vehicle to find the battery dead. The service department couldn't give the information that disconnecting the battery would re-set the error codes. However we figured it out....with no help from the service dept. For future knowledge, if the battery goes dead, it needs to be reconnected to reset the error codes More

Always a Great Experience! I always have a great experience with the service department. We are a 2-Range Rover family with a Sport & Evoque and we are treated great! Took the I always have a great experience with the service department. We are a 2-Range Rover family with a Sport & Evoque and we are treated great! Took the Sport & Evoque in for service back to back and both Ashley & Tom were fantastic & PJ always takes very good care of us. We've come to know PJ over the years and he's one of the best service managers. We've experienced many different dealerships over the years with BMW, Mercedes, Porsche and we always have the best experience with PJ and his service team. More