Jaguar Land Rover Tysons Corner - Service Center

I recently started taken my Lr3 to Rosenthal Land Rover in vienna, since I thought my last place was scamming me. I have to admit that I cant find fault with this place. The employees are friendly and th in vienna, since I thought my last place was scamming me. I have to admit that I cant find fault with this place. The employees are friendly and the work is great. They always do a little extra with vacuuming and cleaning. Good to Have some piece of mind. More

I took my Jaguar in for a regular oil change. But they ended up doing a check up of all the fluids and added windshield wiper fluid and antifreeze for the winter. I really apreaciated the whole gesture. ended up doing a check up of all the fluids and added windshield wiper fluid and antifreeze for the winter. I really apreaciated the whole gesture. They had my car vacuumed and cleaned. When I picked it up I was pleasantly surprised. Thanks to Rosenthal Jaguar in Tysons corner. More

I had a problem with the transmisison in my 2000 Jaguar S type and had been quoted a complete transmission assembly at another repair facility. I took my car to Rosenthal Jaguar for a second opinion found o type and had been quoted a complete transmission assembly at another repair facility. I took my car to Rosenthal Jaguar for a second opinion found out all it needed was two parts. After I received the explanation from my service advisor, I authorized the repairs and hoped for the best. I haven't had a problem shifting since. This is obviously cheaper than a whole new transmission. I will continue using Rosenthal Jaguar for any other repairs that may surface. My jaguar has been good to me and I know it has more life left in it. I got my finger cross though. More

HAD THE MOST PLEASANT SERVICE VISIT, YU-JIN WAS VERY HAD THE MOST PLEASANT SERVICE VISIT, YU-JIN WAS VERY FRIENDLY, EFFICIENT AND PRICE COMPETETIVE. HAD THE MOST PLEASANT SERVICE VISIT, YU-JIN WAS VERY FRIENDLY, EFFICIENT AND PRICE COMPETETIVE. More

Rosenthal Jaguar has been servicing my 2005 Jaguar XJ since I bought it new from this dealer. The entire experience has been great. The place is beautifully designed and the customer friendly. See thi since I bought it new from this dealer. The entire experience has been great. The place is beautifully designed and the customer friendly. See this dealer before you buy. More

Rosenthal...where do I begin. Since buying our Range Rover it has been in their shop every month for a year...yep every month for a year. 12 rental cars, 8 weeks on the lift and everything seems to hav Rover it has been in their shop every month for a year...yep every month for a year. 12 rental cars, 8 weeks on the lift and everything seems to have been replaced.....axils, batteries, alternator, radios, cd changers, radiators and even keys. The total cost of repairs has been over 32K. If we didn't have a warranty we would not be able to drive the car. Now that is the Land Rover Part...the service personnel are simply unprofessional, untimely, and cost-prohibitive. The best part was renting the Enterprise car from the attractive lady at the desk...bye bye Rosenthal no referral from me. More

Should improve the reception area. The day I brougth Should improve the reception area. The day I brougth my Land Rover, there were three customer service persons, and only one of them was receiving L Should improve the reception area. The day I brougth my Land Rover, there were three customer service persons, and only one of them was receiving Land Rover, while the others 2 were Jaguar's. I felt like a couch class passenger, boarding after the business class cabin (by the way, at that time there were only 1 JAguar owner in line). However I am very glad with the service. More

I took my '04 Range Rover in for service for an air suspension issue. When I arrived they informed me that I was also due for scheduled maintenance. I told them I had an event that night and desperatel suspension issue. When I arrived they informed me that I was also due for scheduled maintenance. I told them I had an event that night and desperately needed my car back by the end of the day. Mike told me it would not be a problem and that I would have the car back no later than 6. Around 10:30 Mike called me to inform me that my front brake pads were showing excessive wear. He told me that they could replace the brakes and still have my car ready in time. I authorized the work and sure enough Mike called me at 4:45 to tell me my car was ready. I took the loaner they gave me (which was a Jaguar, thumbs up!) back and picked up my car. When I picked it up I was surprised to find that my bill was actually significantly lower than Mike's original quote. He said he had applied their 15% off coupon. I had to talk to Hal Farrington to thank him for such great service and to tell him how thankful I was that Mike was able to help me. Overall GREAT experience. I'll never take my car anywhere else. More

Purchased an LR3 in June 2005. Began experiencing suspension problems immediately. It took approximately 3 weeks to fix. Problem occurred again soon after. Didn't take as long to fix second time, suspension problems immediately. It took approximately 3 weeks to fix. Problem occurred again soon after. Didn't take as long to fix second time, but loaner car was a joke. Windshield wipers did not work and the car was absolutely filthy. When the loaner dept. was notified, I was informed that there was not another car available, but I was welcome to return it to have the wipers fixed. Today, began experiencing suspension problem for the third time. I have called Rosenthal twice to speak to the service manager before I take it in. He cannot be located and has not yet returned my calls. I am having serious buyer's remorse! More

THE WORST service department I have ever dealt with. I was so surprised with Range Rover and Jaguar being higher end vehicles. that the service department was SO BAD!! I guess I was used to HBL who servi was so surprised with Range Rover and Jaguar being higher end vehicles. that the service department was SO BAD!! I guess I was used to HBL who services our 911 who are THE BEST! I won't go into the details as I don't have time to write a book but our vehicle was mis-diagnosed over 4 times. We had to bring the vehicle back 5 times now every time something different being broken. Every time they go to try and fix something, something else in addition to the original problem broke. We've paid over 2K now and the vehicle is still in the shop. Service is extremely SLOW! Add a week to when they say the vehicle will be done and that will be about when they finish. Their excuse is that they are very understaffed. Yes while 3-4 salespeople the whole time I've been there all stand outside talking and smoking cigarettes. Team effort? NO WAY. I would never recommend this dealer for any service. I can't say anything about sales as we didn't purchase from there, but if the service is any indication, I would stay FAR away from this place. We are currently talking to a dealer an hour away but already have an appointment and they have agreed to looking over and only charging for parts, anything that Rosenthal has mis-diagnosed. And don't ever expect a call back from this place. I've talked to everyone from the service rep to managers who all promise a call back within a couple of hours and NEVER call back. If there were an option lower than 1, I would use that. More