Jaguar Land Rover Tysons Corner - Service Center

Do Not Recommend Service During August 2015, my 2008 Range Rover Supercharged was suddenly going into 'limp mode' (wouldn't get out of 3rd gear) periodically when I would trav During August 2015, my 2008 Range Rover Supercharged was suddenly going into 'limp mode' (wouldn't get out of 3rd gear) periodically when I would travel at higher speeds. The easy solution was to turn the car off and turn it back on and the problem would go away . . . for a while. I took my Range Rover to be serviced at Rosenthal Land Rover Tysons Corner, where I bought the vehicle new. Their diagnosis was that the rear differential motor needed to be replaced. Rosenthal also included other related and unrelated suggested repairs (new tires, new brakes, alignment, 90K mile service) for a total of $6,000! Given that my vehicle was no longer on warranty and sticker shock of $6K for a car with less than 45,000 miles, I would seek a second opinion that the rear differential motor was the problem. The rear differential showed no leaking, oil was full and the sound of the rear differential motor seemed fine. Rosenthal returned my car to me but in the meantime fixed a Land Rover recall issue - which I never authorized - and charged me $148.66. We raised our concerns to the corporate office at Jaguar Land Rover North America, LLC, given my vehicle had less than 45K miles, that I've been a loyal Range Rover owner for over 10 years and had never experienced any mechanical problems before. Land Rover is in the business of making money, so that didn't get me anywhere except added frustration. I then took my vehicle to a well respected Land Rover specialist, who works solely on Land Rovers. They looked at the rear differential motor and agreed it was in tact. Instead they discovered that the Rear Differential Control Module (RDCM) was fried and needed to be replaced.By replacing the RDCM, this exposed the root cause problem: my vehicle was emitting diagnostic trouble codes (DTCs) of P0729, P0730, P0734 and P0735. These DTCs were documented in Land Rover Technical Service Bulletin (TSB) #LTB00514 from Jan 17, 2013 as an indication that internal lead free stator bush wear causing loss of pressure on E clutch. The net? Either repairing the unit or replacing the ZF 6HP Automatic Transmission. I chose the latter and the vehicle now runs fine. The folks at the repair shop were awesome: unlike many other service centers they were transparent, they kept me updated throughout the process and treated the car as if it were their own. They used Eriksson Industries that specialize and are authorized in building ZF transmissions which kept my costs at minimum and came with a two-year warranty that is transferrable which is important since I plan to sell my Range Rover and purchase a new vehicle. If you have a Land Rover that is not on warranty and potentially needs service, I would strongly not taking your car to a Land Rover Dealer, and finding a reputable shop like we did! More

Friendly sales, but utterly incompetent service team. I had a 2007 Jaguar XKR convertible with 6 months of Select Edition Warranty remaining. During those 6 months, I brought the car into the dealership o had a 2007 Jaguar XKR convertible with 6 months of Select Edition Warranty remaining. During those 6 months, I brought the car into the dealership on three separate occasions, each time complaining about a clicking/popping sound coming from the drivetrain. "No, no! It's just clicking from the brakes. It's normal!" Two months ago the car is out of warranty. So I finally take it to an independent mechanic to diagnose. Turns out it was a bad rear axle, which would have been COVERED under the warranty. Instead I pay somebody else $1200 to do the repair. That repair was done today. Guess what? It's fixed! I should disclose that there were one or two minor issues that were extremely obvious that were successfully repaired by this dealership under warranty (turn signal stalk, and engine oil filler neck). Also, the service advisor Hannane Amanpour was very friendly and professional. I don't know if there is a better dealership in the area for service, because they might all just be as bad as this one. Steer clear. More

I have had my 2011 Jaguar serviced here more than once. The services performed have all been minor or state inspections. Yujin has scheduled my appointments via e-mail or telephone and is always attentive The services performed have all been minor or state inspections. Yujin has scheduled my appointments via e-mail or telephone and is always attentive and very responsive. The dealership is clean and quiet. The seating is comfortable and the provided refreshments excellent. There is a television on the wall which always seems to be tuned to MSNBC, but otherwise makes the time go by quickly. The complementary WiFi is slow, however, it is free. The restrooms are clean and well maintained. The staff is welcoming overall. My vehicle is always clean and washed when I leave. There are no signs that work was done, except for the movement of the drivers seat and the rear view mirror. I will only service my Jaguar at this location. More

Fabulous! Minor problem caused my LR4 to shut down on the way to my daughter's orchestra performance on a Sunday. Rosenthal LR picked us & our gear up, and got us there on time! way to my daughter's orchestra performance on a Sunday. Rosenthal LR picked us & our gear up, and got us there on time! More