Jaguar Land Rover Tysons Corner - Service Center

Expensive trial and error service experience. My older XJS had issues that this dealer made worse and very expensive by not telling me that the service staff had insufficient knowledge of how to u My older XJS had issues that this dealer made worse and very expensive by not telling me that the service staff had insufficient knowledge of how to understand and diagnose the problems of an older jaguar. On numerous occasions I would be told that the car was ready, then find the same or another engine related problem when I started to drive home. Whatever they did made things worse. This included, but was not limited to, severe and dangerous engine racing which required me to apply mighty pressure to stop the car, and severe and dangerous (dead spot) hesitation/stalling when accelerating from a stop. Over more than a month I was started on a trend of "let's try one more thing" that amounted to $4,500! Eventually one of the advisory staff told me..."look, these guys know how to read the electronics of newer cars on their diagnostic machines, but are clueless with "real" engine mechanics." In frustration I finally took the car to a foreign car repair shop in Alexandria, and they read the older electronics via bridle hook up to the engine and fixed the racing and hesitation/stall problems in one day for $150.00!! After so much frustration I was thrilled. If I had only gone there when the Rosenthal dealership issues had started to surface! BIG mistake of not correctly reading the situation on my part. Also, rental is only covered for 2 days if the car wasn't purchased from them...so add that inconvenience to my horror story. NEVER EVER take any car resembling vintage to this dealer. More

Dave in Service is awesome! Dave in Service, I believe he is the service manager/director, is very professional, courteous, and knowledgeable in his work. He not only oversaw the Dave in Service, I believe he is the service manager/director, is very professional, courteous, and knowledgeable in his work. He not only oversaw the service on my vehicle but ensured the job was meticulously done. Kudos to Dave and his team, truly an asset to this dealership! More

Colin Unterkofler Colin, the Encore Specialist was an unexpected bonus when we purchased our new car. He walked us through the systems of our car with patience, humor Colin, the Encore Specialist was an unexpected bonus when we purchased our new car. He walked us through the systems of our car with patience, humor and professionalism. We definitely gained a better understanding of our car. This was the first time we received this "walk through" experience with a car purchase. We consider it a very high touch feature that was greatly appreciated and one that every car dealer should have. More

In DEPTH Tutorial of my NEW 2016 Range Rover, Colin Unterkof I am deeply impressed with the service I have received by MY dealership Rosenthal Land Rover additionally I was given an IN DEPTH Tuturial of my new 2 I am deeply impressed with the service I have received by MY dealership Rosenthal Land Rover additionally I was given an IN DEPTH Tuturial of my new 2016 Range Rover Sport. Colin Unterkofler contacted me to set up a scheduled HOME visit to gover my vehicle. Insuring I nnew everything about my new special vehicle. From bumper to bumper / interior and exterior his special attention to detail was simple incredible- thank you so much! This is a service I never have experienced prior with Mercedes or other high end vehicles. Thanks. More