Jaguar Land Rover Tysons Corner

Extremely rude, lots of unnecessary calls from the sales Extremely rude, lots of unnecessary calls from the sales person who in the end had no clue of what he had ordered. He ignored all of the specificati Extremely rude, lots of unnecessary calls from the sales person who in the end had no clue of what he had ordered. He ignored all of the specifications of my husband's car. I am glad I did not order my car with them as well, I was looking forward to getting a new Land Rover. Horrible client service, they even damaged the supercharged that my husband was trading in. Damages costed us a few hundred dollars. Somehow they managed to transform in two days a neat, well taken care of vehicle... into a filthy car with torn brackets on the license plate. At least we did not wait for their incompetence to produce more caos. It could have been worse if we had not noticed that the man was ordering the wrong car... barely on time. Terrible dealership, and the manager did not even respond to the complaints. His attitude is reflected in the poor quality of the customer service of his employees.   I would warn people we know not to even concieve getting a car from them. More

Dealership was difficult to deal with. Often rude on the telephone and unresponsive. Left my trade with them for a couple of days and they damaged it. Did not even apologize or offer to repair the car. Sa telephone and unresponsive. Left my trade with them for a couple of days and they damaged it. Did not even apologize or offer to repair the car. Salesman made untruthful comments repeatedly. I rode in a taxi with the driver who had bought a Jaguar there. His comment to me was - NEVER AGAIN!!! More

I have bought 3 cars from this place and will never ever go back - period. First, I'll say without reservation that the sales team is very nice and helpful. The service team is another story. Through 3 c go back - period. First, I'll say without reservation that the sales team is very nice and helpful. The service team is another story. Through 3 cars' services, my service guys were rude to me, to my boss (when they called to let me know the car was ready) - and more. I complained to the manager once and he switched me to a new service guy - no improvement. Once while on a three-way call with my insurance adjuster, Tommy stated several times that he was sure that none of the work he was doing on my car was covered by my insurance company because I drove my car incorrectly and wore down my brakes quickly (hmmm - interesting since I've never had problems with my driving before). My adjuster finally snapped at him that I had paid for additional coverage for my NEW car and he should just list the work to be done for her review. He demanded to know if he too could get this same service because he had never heard of it before; could "anyone" get this service. There "must be some mistake" and he had told me that there was no point in me calling my adjuster. In fact, the insurance did cover a significant portion of the work - and he was not happy that they did. He made a point to tell me that "all" the work was going to be done and that I'd have to pay if they didn't - really? At one point, he was upset about my grad school schedule and that the loaner (a decrepit black Dodge Caravan - I swear!!) would be out an extra day!! He has called my job numerous times and demanded to know if I "still" worked there when someone answered. Another time, on my way to the dealership, my car's lights started going off and on repeatedly (not wanting to get stranded a few miles from the dealership); I drove carefully to the dealership and was relieved to have made it there. My relief was shortlived when the service guy (this time not Tommy) told me that it really was a "dumb move" for me to keep driving (no joke!). I hate this place so much, I have refused to go for my free service checkups and pay another dealership instead (probably what they want in the end) and will never go back to Landrover Rosenthal. This isn't even half of how I've been treated. Forget about the service mistakes or the broken deadlines, etc., for me, customer service is essential and they don't have it. I am now car-shopping again, I am looking forward to getting rid of Landrovers altogether and will never -(did I said never?) never buy another one - OR - another vehicle from Landrover/Jaguar Rosenthal. Amen!! More

Purchased used car, one week later had problems starting. Car was towed and taken in 6 times over period of several months....nothing fixed. Problem persisted and finally starter replaced. Service Manager Car was towed and taken in 6 times over period of several months....nothing fixed. Problem persisted and finally starter replaced. Service Manager was verbally rude, condecending, and arrogant. Will not and have not been back. I have driven all the way to Richmond VA to avoid this dealer. BEWARE! More

Salesman quoted a price on the phone for a used vehicle, so I placed a deposit to hold the car. When I arrived, I test drove the car and was satisfied. They then kept me waiting in the showroom a lengthy so I placed a deposit to hold the car. When I arrived, I test drove the car and was satisfied. They then kept me waiting in the showroom a lengthy period of time, after which the sales manager came out and said that he wanted more for the car. He told me that he was at lunch 3 days ago when the salesman quoted the price and he was not authorized to offer that price. I even have an email with the scrren shot of the quote. They didn't care. When I declined to pay more, I asked for my refund returned. They took my credit card and processed a $500 charge. The sales manager insisted it was a credit, but it was not. After 5 minutes of debating, I finally got the clerk to admit that it was another charge, not a credit. I then had to insist on a $1000 credit. Very old tricks, poorly executed. Stay away from these guys. Very dishonest. They live up to the term "used car salesmen". More

DEALERSHIP SOLD ME BMW 335XI THAT HAD BEEN MODIFY...THEY DIDNT NOTIFY ME WHEN I PURCHASE THE VEHICLE AND NOW BMW WILL NOT SALE ME EXTENDED WARRANTY...IM NOT HAPPY BECAUSE I PAY 30K FOR IT BUT NOBODY WANT TO DIDNT NOTIFY ME WHEN I PURCHASE THE VEHICLE AND NOW BMW WILL NOT SALE ME EXTENDED WARRANTY...IM NOT HAPPY BECAUSE I PAY 30K FOR IT BUT NOBODY WANT TO SPEN THAT KIND OF MONEY FOR MODIFY BMW IF THAT THE CASE I WOULD HAVE BUY IT FROM PRIVATE OWNER..... More

Excellent customer service and sales force. From the actual sales representative to the finance director were all very helpful in walking me through to have everything done before I can drive away from actual sales representative to the finance director were all very helpful in walking me through to have everything done before I can drive away from the dealership. This was my first vehicle purchase from Rosenthal chantilly Land rover and I would do it again at the same dealership! Later I took my car back to the service department but to the LR and Jaguar dealership in there vienna va. area that was a very good experience as well they did a really good job in installing some after market pieces, it looks factory installed. This I am super happy about. More

Service on my Jaguar was never so pleasant. Knowledgable People. Friendly and clean. Highly recommend this Dealership for vehicle service.They completed oil change and rgular maintenence in under two hours People. Friendly and clean. Highly recommend this Dealership for vehicle service.They completed oil change and rgular maintenence in under two hours and washed the car.I will certainly take my vehicle back when service is needed. More

We have bringing our cars here for two years to Rosenthal LR and Jag. During this two years we have never left unhappy or had to being in the cars for the same work twice except oil changes. My Husband lov LR and Jag. During this two years we have never left unhappy or had to being in the cars for the same work twice except oil changes. My Husband loves his LR and I my Jag. We have on ocassion had to take our cars to the Rosenthal LR and jag that is in Chantilly and the service there has been great as well. The dealerships are both very clean and have some great props demonstrating the different trains of Land rovers. Overall, both are fantastic places to buy or service your cars in. We were asked to rate the dealerships based on our experiences. More

Saw a used car on there website, likes the car very much. Spoke to salesman on the phone and made appointment to see car. a week later drove off with the car happy as can be. Rosenthal LR of tyson's corne Spoke to salesman on the phone and made appointment to see car. a week later drove off with the car happy as can be. Rosenthal LR of tyson's corner has some of the best cars that any dealer can have stock. More