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Jaguar Land Rover Tysons Corner
Vienna, VA
925 Reviews
It is our sincere pleasure to welcome you to Jaguar Land Rover Tysons Corner, consistently the number one volume dealer in sales and service in the Metropolitan Washington D.C. area! Our dealership is focused on delivering the ultimate customer experience to all of our customers and consistently scores above the national average for customer satisfaction in both sales and service. For the past several years, we have been recipients of the Pride of Jaguar Award and the Land Rover Pinnacle Award, the two most prestigious awards given by the manufacturer. This annual award is given to the top 12 Jaguar and Land Rover dealers nationwide, based on the highest customer satisfaction ratings and top volume performers. We are one of the only dealerships to have won BOTH of these awards consecutively. Our management staff has over 100 years of automotive experience collectively and are 100% certified by the manufacturer. And, with recent improvements to our facility, we're now one of the most exclusive state-of-the-art facilities in the area, with the most convenient hours for sales and service, open seven days a week.
Since Jaguar Land Rover Tysons Corner is one of the area's the largest volume dealership, we stock the most Jaguar models: XF, XJ, Vanden Plas, XK, and F-Type, as well as Land Rover models: LR4, LR2, Autobiography, Range Rover Sport, Range Rover, & Evoque in the area. We also have the most luxury diversified inventory of pre-owned Jaguars and other luxury brands, mostly one owner with clean Carfax.
Rosenthal Corporate Mission Statement: To make it easy for our customers to buy a quality product at a fair price from people devoted to quality service
We serve all of Northern Virginia (VA), including Fairfax, Virginia; McLean, Virginia; Falls Church, Virginia; Arlington, Virginia; Alexandria, Virginia; Vienna, Virginia; Dunn Loring, Virginia; Reston, Virginia; Leesburg, Virginia; Springfield, Virginia and all of Washington, D.C.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 PM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 PM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 925 reviews
October 05, 2023
THE ABSOLUTE WORST SERVICE DEPARTMENT. RUN AWAY FROM THIS DEALERSHIP I've dealt with Rosenthal Jaguar for years. If I could could give a zero rating I would. There is not a worse dealersh RUN AWAY FROM THIS DEALERSHIP I've dealt with Rosenthal Jaguar for years. If I could could give a zero rating I would. There is not a worse dealership. Words can't describe how absolutely horrendous the service department is. They lie, do shoddy work, try to cover it up then get defensive when called out on their mistakes. Every service appointment I've had since 2017 has been nothing but infuriating. Every manager, now I'm dealing with Steve, has been arrogant, defensive, argumentative never apologetic for the problems their department causes. Clearly they are untrained in every aspect of customer service. Not sure what training they receive at all. It is their job to make right what their department does wrong. Instead they raise their voice and blame, no accountability, no class whatsoever. Steve is the definition of unprofessional, crass and hot headed. What on earth was this dealership thinking when they hired him. He drives away customers and brings in complaint after complaint. Bad hire. I will never purchase another car from this place and will share my feelings with anyone interested in a Jaguar. Go somewhere else. More
by Jackie
Employees Worked With
October 05, 2023
The service department is amazing. Alex Argueta knows cars, knows the mechanics, and delivers your vehicle clean and repaired in a very timely fashion. Andy Moshefri in sales is world Alex Argueta knows cars, knows the mechanics, and delivers your vehicle clean and repaired in a very timely fashion. Andy Moshefri in sales is world-class. His no-pressure approach ensuring that everyone gets exactly the right car for them is a reason this dealership is successful. More
by mike.jannini
Employees Worked With
September 21, 2023
This is my first experience with this dealer. So far the service representatives gave been great. I am confused however, about the loaner vehicle situation. I was told that there where no vehicle So far the service representatives gave been great. I am confused however, about the loaner vehicle situation. I was told that there where no vehicles available however when I walked outside I saw three labled vehicles. UPDATE: 1st let me say the representatives were still friendly and I will add that I was not charged a diagnostic fee...but I shouldn't have been, considering my issue went unresolved...especially because of a lack of effort. My issue is that I left my vehicle with the dealer ALL day only to be told that they were "afraid" to diagnose my audio problem because of an add-on. The issue was with a clearly unmodified part...but because the screen was upgraded they did not want to diagnose the amp and its underlying systems which was unchanged. Now I have a terrible first impression of the techs and I am disappointed in the overall service because not only did I rent out of pocket when there were loaners available, they made no real attempt to solve the issue, even when I said I was willing to accept the supposed risk. More
by Kiyan.mitchell
Employees Worked With
Ahmed Alwaheb
September 13, 2023
Bill was wonderful with us and gave us a tour on the Land Rover Defender we bought last Friday September 8th , we are are very happy with his service I will highly recommend him to other people and friends. Rover Defender we bought last Friday September 8th , we are are very happy with his service I will highly recommend him to other people and friends. More
by Cpastora47
Employees Worked With
Bill lake
June 14, 2023
The experience at Rosenthal Jagua-Land Rover in Vienna,, VA was excellent, everyone was so friendly and helpful. Andy our sales guide keep us informed of our car until it was delivered, he was awesome. The VA was excellent, everyone was so friendly and helpful. Andy our sales guide keep us informed of our car until it was delivered, he was awesome. The buying process was fast, easy and the best. More
by tomas
Employees Worked With
May 30, 2023
I made an appointment with the service manager for repairs and they were not completed. I spoke to the General Manager and he never followed up. The worse service I have ever experienced. I am not repairs and they were not completed. I spoke to the General Manager and he never followed up. The worse service I have ever experienced. I am not sure why my service was so poor after purchasing my vehicle from there, but clearly after driving 55 miles to get there and back, no one cared. When I spoke to the General Manager he advised he understood what happened and would fix it. He never did. More
by Tia
Employees Worked With
May 10, 2023
Jack Matteson. Is a terrific Jaguar service manager. He worked with my car insurance company to cover my costs of repair and my Car was fixed quickly. Jack is on to Is a terrific Jaguar service manager. He worked with my car insurance company to cover my costs of repair and my Car was fixed quickly. Jack is on top of what Is needed and kept me informed. More
by Ranger
Employees Worked With
