Jaguar Land Rover Tulsa

Jaguar Land Rover Tulsa responded

We sincerely apologize for the inconvenience you experienced during your recent visit. We appreciate your feedback and share your concern regarding oversight. This falls short of our commitment to providing a high level of care and thoughtfulness. Rest assured, we will take your feedback seriously, we have addressed this matter with our team to prevent incidents in the future. We understand the importance of your trust in our service, and we regret any uncertainty this may have caused. We have reached out to you via telephone and left a voicemail, If you would like to discuss this matter in more detail or have additional questions please feel free to return our call. Thank you for bringing this to our attention, and we appreciate your understanding.

Jaguar Land Rover Tulsa responded

Dear Jered, We sincerely apologize for the recent misunderstanding and any inconvenience it may have caused. Please be assured that we are taking your concerns seriously. Regarding the incident with our sales representative, it is important to clarify that he was not authorized to offer the specific vehicle in question. Our company maintains a strict policy of adhering to the established waiting list for such high-demand vehicles. This ensures fairness and transparency for all our clients, many of whom have patiently awaited their turn. Regrettably, the offer made to you inadvertently disrupted this process. Additionally, we would like to point out that the vehicle offered did not match the engine configuration of your original order. Our policy dictates that clients receive offers for vehicles that precisely match their specifications, in the order in which they were received. Our management team promptly addressed this issue upon recognition of the error. While their intervention may have been unexpected, it was necessary to uphold our commitment to fairness and equality among all our clients. We understand that this situation is far from ideal, and we are prepared to assist in rectifying it. As such, we are offering to cancel your current order and facilitate the transfer to a retailer of your choice, eliminating the need for you to undergo the ordering process again. Please let us know your preferred retailer, and we will make the necessary arrangements. Once again, we extend our deepest apologies for this oversight and any frustration it may have caused. We value your patronage and are committed to ensuring a more seamless experience in the future. Sincerely, Brian Vance Operations Manager Land Rover Tulsa

mjmedlo responded

With respect… this is untrue and inaccurate. I have previously purchased two range rovers from you… in the last year and a half. This waiting list nonsense may be your explanation, but it’s not true. The rectification needs to come in repairing the hit to my credit….. how do you plan to make that right? Transferring my order to another dealer doesn’t help….. moving to the back of the line doesn’t exactly help. Truth is… this dealership cannot be trusted and what happened to me is unacceptable. My lawyer will be in further communication.

Jaguar Land Rover Tulsa responded

Carol, We are delighted to hear about your positive experience! Our team aims to create a friendly and accommodating environment, ensuring a no-pressure approach. It's wonderful to know that you felt at ease with our service. If you ever need further assistance, feel free to reach out. Thank you for choosing us!

Jaguar Land Rover Tulsa responded

Tawnya, Thank you for your glowing feedback! We're delighted to hear that you consistently receive great service and that our team goes above and beyond to assist you with your car service needs. :) We truly appreciate your kind words and look forward to continuing to provide excellent service for you. Thank you again!

Jaguar Land Rover Tulsa responded

Stacy, We're thrilled to hear that Jack provided excellent assistance and that your first experience with our dealership has been positive. Thank you for sharing your feedback! If you ever have any questions or need further assistance, feel free to reach out. We appreciate your trust and look forward to serving you again. Thank you again!

Jaguar Land Rover Tulsa responded

Lucas, Thank you for you kind words and the five-star review! we're delighted to hear that you consistently have a great experience with us and appreciate the effort we put into exceeding expectations. Your recommendation to friends and family means a lot to us. We look forward to serving you and your loved ones int he future. Thank you for choosing us!

Jaguar Land Rover Tulsa responded

Robert, We appreciate your glowing five-star review and are thrilled to hear that you find our service reliable. Your confidence in our support means a lot. We understand the value of your time, and we're committed to ensuring that your experience remains positive. Should you have any specific suggestions or concerns, we'd love to hear more so we can continue to improve. Thank you for choosing us!

Jaguar Land Rover Tulsa responded

Thank you, Cody! We appreciate you taking the time to share your experience with us! Corey is a gem, we are so lucky to have him on our team and can't thank you enough for taking the time to shine a spotlight on his great work! Thank you for your valued feedback and continued business, we look forward to welcoming you back whenever you may need our assistance!