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16 Reviews of Jaguar Solon - Service Center
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October 10, 2018
Bad Service The service tech was nervous and confused trying to write up my service ticket. It took the assistance of another employee to complete the log in on h The service tech was nervous and confused trying to write up my service ticket. It took the assistance of another employee to complete the log in on his computer. The tech finally finished and told me to go to the waiting area.Ive never been to Dealership before so I had to find the waiting area on my own. During my 4 hours waiting on my vehicle he only walked by once s as ying as he was passing me th hat they are working on my car. I really felt uncomfortable and like a second class customer. Will never return to your dealership. Also the mechanic left a pair of wire cutter in my car. More
by Firstangel
Employees Worked With
Jim Balala
October 02, 2018
Oil Change The work was done complete and in a reasonable time new plug, new filter and they didn’t charge extra for the amount of oil used. They also checked al The work was done complete and in a reasonable time new plug, new filter and they didn’t charge extra for the amount of oil used. They also checked all fluids and proper tire pressure. More
by Sharif 70
Employees Worked With
Brian Yarmesch
June 14, 2018
Efficent Efficient service experience from setting up appointment, Valet care pick up and loaner, to prompt repair and return of vehicle. Highly satisfied with Efficient service experience from setting up appointment, Valet care pick up and loaner, to prompt repair and return of vehicle. Highly satisfied with service visit More
by Bears6152
Employees Worked With
Sarah Graziani
June 09, 2018
Disappointment It took almost a month to schedule a service appointment. The service department claimed the cause was due to the availability of a loaner car. The l It took almost a month to schedule a service appointment. The service department claimed the cause was due to the availability of a loaner car. The loaner car that I was given was dirty. When my car was delivered to me, it was dripping wet and the interior was not vacuumed. I have had better experiences with this dealership in past experiences. The service advisor did a nice job managing the service that I received. Overall my experience was disappointing. More
by fsm1991
Employees Worked With
Darby Pietrzak
April 13, 2018
Worst experience ever at a dealership ever! Took my car in to run a immobilization setup to enable the ecu to turn my car on. Jaguar called me and said everything went well but I needed to repl Took my car in to run a immobilization setup to enable the ecu to turn my car on. Jaguar called me and said everything went well but I needed to replace the fuel pump in order to get the car started. Paid someone else to do the fuel pump and the car still wouldn't starr. Took the car back to jaguar just for them to tell me it was the wrong ecu. But they just said everything went fine, programming was successful. So then I waited about 6 months as I already dumped a grand into this procedure, took the car back with the right ecu. These guys still weren't able to run this immobilization setup. They tried to reprogram the ecu and screwed everything up, leaving a "pecus e" error on my dash. I almost threw the car away until I realized, these idiots never did what I asked but did what they wanted. The immobilization setup only takes 5 mins to run, I know because I did it myself to get my car back on the road. Kills me how the car made 3 trips to this place and each time they chose to do what they wanted instead of what I asked. As soon as I figured out they weren't performing the tasks I asked, I called up to try and settle things. What I received was a bunch of bologna, the manager of the service dept was unapologetic, had a tone like he could care less and refused to give me a refund. ONCE AGAIN, THEY NEVER DID WHAT I ASKED AND CHOSE TO DO WHAT THEY WANTED. RESULTING IN ME ALMOST THROWING THE CAR AWAY. What he did offer was for them to take care of diagnosing the car. So let me get this straight, leave my car with these idiots again when they couldn't do what I asked and failed to read every technical service bulletin ever made for the procedure?? No way!! Crooks, criminals and thieves are the categories these guys fall under. When I received my car the last time, the twchnician told me they had to keep a voltage regulator attached to the car while programming and I might need to replace the throttle body. These are the same things the technical service bulletin gives direction on and tells you what to do to get around these things. These guys apparently never read the tsb in the first place. Maybe I know too much about these cars and jaguar solon is hoping for a sucker. Seems as if they only want a easy fix and all of your money. Screw these guys, made very good friends at Brookpark Jaguar where they go the extra mile and are enthusiastic about what they do. More
by Not your friend anymore😲
Employees Worked With
MJ Diello
June 02, 2012
Bottom line; DO NOT ORDER PARTS FROM HERE. I tried to order parts for my 2007 LR3 from their website. The prices appeared to be very good. That is until they did a bait and switch. Robert Petras conta order parts for my 2007 LR3 from their website. The prices appeared to be very good. That is until they did a bait and switch. Robert Petras contacted me to say the parts had gone up in price. When I asked about it he said the price increase happened sometime in late 2011. I placed the order at the end of May 2012! I asked why the site had not been updated and he said they had not gotten around to it yet. Not sure I believed that excuse. I told him what they were doing is a bait and switch under the Ohio Consumer Law. I would not recommend this place because of the dishonest business practices of the parts department. If the dishonesty is like this in one area of the dealership I have to wonder about the dealership as a whole. More
by oucatz
Employees Worked With
Robert Petras
