Jaguar Land Rover Solon

Rxperience Ken was great and was very personable. I drove 6 hours to pick up my vehicle. It was ready and detailed. The sale went well. I would highly recommend Ken was great and was very personable. I drove 6 hours to pick up my vehicle. It was ready and detailed. The sale went well. I would highly recommend Ken Webb. More

I purchased a 2008 LR3 from this dealership. Within the first few days, I noticed that the transmission would slip out of gear randomly while driving. A real safety issue. I called the dealership and valet first few days, I noticed that the transmission would slip out of gear randomly while driving. A real safety issue. I called the dealership and valet service was immediately dispatched....they didn't have the final check from my finance company at this time. Issue resolved quickly. I then immediately noticed shifting issues. Noticeable constantly. I tried contacting via phone and email for weeks before I had to threaten them legally for avoiding me. They picked up the vehicle. The morning of pick-up was during the "polar vortex". Temperatures were in the negatives. The vehicle was a bear to start due to this cold weather...taking a couple turnovers and a lot of warming up before I was satisfied with how it was behaving and ok with the valet service getting into it without trouble. This situation, of course, trigger engine misfire codes along with other items. I made sure when the vehicle was received by LR Solon that they were aware that these codes they would see had nothing to do with the problem. Regardless, they diagnosed it all and suggested over $5000 in repairs that had nothing to do with the transmission or shifting...this included a new throttle body, injectors cleaned and a catalytic converter. They insisted that this was the problem and refused to look at the rest of the vehicle until these items were fixed. I authorized the repairs minus the converter and was, days later, told that this did not fix the issue. They assumed only the expense for the throttle body. They have since (3 weeks later having my car) said the transmission needs replaced! They have offered $1000 off the price of a $5500 transmission that hasn;t been right since the day of purchase. What is wrong with people?! More

Bottom line; DO NOT ORDER PARTS FROM HERE. I tried to order parts for my 2007 LR3 from their website. The prices appeared to be very good. That is until they did a bait and switch. Robert Petras conta order parts for my 2007 LR3 from their website. The prices appeared to be very good. That is until they did a bait and switch. Robert Petras contacted me to say the parts had gone up in price. When I asked about it he said the price increase happened sometime in late 2011. I placed the order at the end of May 2012! I asked why the site had not been updated and he said they had not gotten around to it yet. Not sure I believed that excuse. I told him what they were doing is a bait and switch under the Ohio Consumer Law. I would not recommend this place because of the dishonest business practices of the parts department. If the dishonesty is like this in one area of the dealership I have to wonder about the dealership as a whole. More

I had a great experience purchasing my new Fiat at this dealership. All employees were curtious, helpful and knowledgeable. The financing process went smoothly. The showroom/waiting area was very pleasant dealership. All employees were curtious, helpful and knowledgeable. The financing process went smoothly. The showroom/waiting area was very pleasant and the coffee/espresso machine was a hit. I would definitely recommend this dealership to others. Thank you. More