Back

Land Rover Schaumburg - Service Center

Schaumburg, IL

not yet
rated
603 Reviews

603 Reviews of Land Rover Schaumburg - Service Center

Sort by
March 02, 2020

Perfectly done Service was completed in the time expected. All the people there are kind and courteous. The car could have been returned to me better cleaned.... More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2019

GREAT Service Experience Recently I had my Jaguar serviced in Hoffman Estates and worked with Paul Walter a Service Advisor. Paul was amazing and did a great job addressing m More

by gumnumr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Walter
Sep 24, 2019 -

Jaguar Land Rover Schaumburg responded

We are thrilled you enjoyed the servicing Paul was able to provide. Thank you for taking the time to share your feedback with us. We strive to provided great experiences with complete satisfaction. Thank you for choosing us to earn your business.

September 16, 2019

Jaguar XF purchase We have been Motor Werks customers for years and were always treated honestly and respectfully. Our 2014 Jaguar XF has been serviced at Motor Werks s More

by Joe and Judy Benjamin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lecinski, John Nelson, James Russo, Mete Oner
Sep 17, 2019 -

Jaguar Land Rover Schaumburg responded

Thank you for be a longtime customer of ours. We appreciate the opportunities to continue building a great relationship. We are thrilled you enjoyed working with David and the assistance he provided you with. Our number one goal is the customer experience and exceeding their expectations. Thank you for taking the time to share your feedback with us. We look forward to continue working with you in Service and Sales. Thank you for being in the Circle.

July 02, 2018

Service mechanic The employee who work on the mechanics problems need more training before to make any diagnostic problems my SUV had 1 week they told me one to fix af More

by Javid85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon need more training , Brandon Valus
Jul 06, 2018 -

Jaguar Land Rover Schaumburg responded

Land Rover Hoffman Estates said on 07/06/2018 12:05 PM (Private Message) Thank you for your feedback. We have forwarded this on to our GM of our Land Rover of Hoffman Estates location. We appreciate the opportunity to service you. If you should have any questions or concerns., Please feel free to contact the GM John Nelson.

April 23, 2018

Great There were some issues with the car at the time of purchase but they are working with me to resolve them. o o o o More

by Artur Trzebunia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nelson
Apr 23, 2018 -

Jaguar Land Rover Schaumburg responded

We are sorry you have been unhappy with your experience. We have been notified you are working with the Dir. of Service. Thank you

March 10, 2018

Scammer This is the biggest scammer. Literally i never met. Literally smiled when i told him he scratched my car. I reported a lawsuit against this guy More

by William
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Mulso
Mar 19, 2018 -

Jaguar Land Rover Schaumburg responded

Thank you for reaching out. Respectfully, we have no record of any incidents in our service department nor a recent service visit by a William first or last name. We need your help to investigate this. Please provide customer information and vehicle to reviews@motorwerks.com. Thank you

April 07, 2017

Best service EVER, anywhere! They were professional, friendly and helpful. They did not try to upsell me anything. In fact, I was too early for an oil change for my RR so I will g More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louie Kanjo, Michael Pucci
Apr 10, 2017 -

Jaguar Land Rover Schaumburg responded

Thank you for the review! We are glad you had an excellent experience with us & we are glad to have you as a part of the circle.

December 21, 2015

Nice experience of buying a car here Mr Adam is a very nice person, he is very gentle and patience! He provide me very good service, and I would suggest you guys to come here and find Mr More

by Dale Liu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Reed
February 27, 2015

Attention to detail Thanks to Ty at LR Hoffman Estates. We had a terrible service experience in Northfield and Ty was a breath of fresh air to deal with. I appreciate t More

by LisaO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Cobb
January 22, 2015

Customer Services Thank you to Rudy Burkhalter and the entire team of Land Rover Hoffman Estates. The service team made my experience exceptional. They provided constan More

by meesley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Burkhalter
...
60