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Land Rover Schaumburg - Service Center
Schaumburg, IL
603 Reviews
603 Reviews of Land Rover Schaumburg - Service Center
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April 10, 2020
Rim Repair Very friendly and service oriented. So polite, knowledgeable and ready to assist. I do appreciate that and will have all my service done at that deale Very friendly and service oriented. So polite, knowledgeable and ready to assist. I do appreciate that and will have all my service done at that dealership More
by joem1961
Verified CustomerEmployees Worked With
Jake.. Did a great job cleaning the car after service!!, Paul Walter
April 10, 2020
Great customer care. New 2020 Evoque needed a new water pump. Go figure! Land Rover Schaumbug diagnosed the problem perfectly, unlike the first dlrship that failed, telling me the noise (sounded like a pla pump. Go figure! Land Rover Schaumbug diagnosed the problem perfectly, unlike the first dlrship that failed, telling me the noise (sounded like a plane taking off) that was coming from my engine was normal for the new Evoque. I highly recommend Land Rover Schaumbug. They know their stuff. More
by L2LILLIAN
Employees Worked With
April 09, 2020
Professional, helpful and Stephen Pavlik was a great guy, he helped with the service needs and I came and picked it up and all is good to go... he helped with the service needs and I came and picked it up and all is good to go... More
by K-DONN
Employees Worked With
April 08, 2020
fixed transmission Paul was great in working out all problems !! explained what work was to be done how much would cost and worked with extended warranty on getting Paul was great in working out all problems !! explained what work was to be done how much would cost and worked with extended warranty on getting work covered. More
by NAMTIZ
Employees Worked With
Paul Walter
March 31, 2020
I came in a couple of times with my trunk not closing. Tony fixed it in 5 minutes and was very cordial. Previously I didn’t have a good experience bringing my car in and Steven helping me. He was friendly Tony fixed it in 5 minutes and was very cordial. Previously I didn’t have a good experience bringing my car in and Steven helping me. He was friendly to the previous customer and barely spoke two words to me. I wasn’t even able to address my service problems properly More
by PAYKASH1
March 29, 2020
Never Disappointed - 12 Years Strong! This Land Rover dealership has been nothing but the best to us. The people have always been professional, kind, willing, and right on. We have always This Land Rover dealership has been nothing but the best to us. The people have always been professional, kind, willing, and right on. We have always gotten the best of care and service. More
by cynthia
March 27, 2020
Clean, fast, helpful. He could not find the appointment he & I made the day before, but he was very accommodated. He made one then and there. I was taken care of he & I made the day before, but he was very accommodated. He made one then and there. I was taken care of More
by CHERYL_THE_PRETTYFACE
Employees Worked With
Paul Walter
March 27, 2020
Very professional staff and extremely helpful in dealing with the unique service issues I was having with my vehicle. My only complaint was that my car had to be there overnight and when I called to schedul with the unique service issues I was having with my vehicle. My only complaint was that my car had to be there overnight and when I called to schedule my service I was not informed of this and since I live far from the dealership this was kind of a hassle. More
by HHIDDEN16
Employees Worked With
Paul Walter
March 24, 2020
The worst customer service The worst customer experience since I have been coming to Range Rover of Schaumburg. Customer service was xxxx. I have never experienced this kind of The worst customer experience since I have been coming to Range Rover of Schaumburg. Customer service was xxxx. I have never experienced this kind of rough customer service anywhere before. Even though the warranty company refuses to pay for the service, I already know that I am going to pay for my vehicle service. But the customer service treated me as if I am looking for a handout, or as if I want the service for free. Very dehumanizing and disrespectful. I purchased the vehicle at Range Rover of Schaumburg since 2016, and I have been bringing my vehicle there since then, never experience anything like this. I have a 10% discount service, even the so-called manager told me that they have changed the name to different owner Zeigler or whatever it is, but I ended up paying the full amount of $3880. It not about the money it's about the poor treatment of the customer.I am even told that I have an old vehicle with high mileage, so I should expect to be paying more for the repair. I had a question that among the list of repair, I did the MAP sensor in 2017, why am i been charged for repair of MAP sensor again, I am told that my vehicle is old. More
by MEEKAH1984
Employees Worked With
March 18, 2020
Amazing Service From the moment I have to send a vehicle over to Stephen he follows up amazingly! Without a doubt in my mind i will only ever use this Land Rover loc From the moment I have to send a vehicle over to Stephen he follows up amazingly! Without a doubt in my mind i will only ever use this Land Rover location. More
by Abigail.Seger
Employees Worked With
