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Land Rover Schaumburg - Service Center

Schaumburg, IL

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603 Reviews

603 Reviews of Land Rover Schaumburg - Service Center

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July 02, 2020

All people kindness and great. But it wasn't fixed. I spent 2days.....he said my phone problem but another car is working well. I think software problem.. More

by Sejin Oh
Recommend Dealer
Yes
Employees Worked With
Anthony Nitti, Ruby Ilyayeva
June 27, 2020

Great trustworthy dealership unlike Howard Orloff Landrover on Paulina street in Chicago, where they stole my property and admitted to it and never even reimbursed me. Service was great at Ziegler L More

by RMENDI
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Hert, Paul Walter
June 26, 2020

There were 10-15 people including customers in the office and service areas and no masks to prevent Covid 19 or social distancing evident. Two manager dudes in the glass office wore no masks and no effort to More

by MBANDELMAN
Recommend Dealer
No
Employees Worked With
Stephen Pavlik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2023 -

Jaguar Land Rover Schaumburg responded

We want our clients to have the best experience, we apologize for not delivering on that for you. Please reach out to me directly via email at JohnNelson@Zeigler.com to discuss further. -John Nelson, General Manager

June 26, 2020

Christian was very helpful in the service department. Loaner car was useful and my car returned on-time as promised. As always, very professional service and I thank you... More

by PATRICK.KHOURY
Recommend Dealer
Yes
Employees Worked With
John Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Hans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Walter
June 25, 2020

I had a slight delay with an install and they waived the labor charge. I was very impressed and grateful. I would recommend this facility to anyone. More

by Chrisearly5150
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Hans
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2020

Awful. I will not service my Jaguar by this dealership again. Went there 5 times last year and 2x this year for the same problem. Service stinks and I came out with a new problem More

by ACHOURESHO
Recommend Dealer
No
Employees Worked With
Paul Walter
Jun 24, 2023 -

Jaguar Land Rover Schaumburg responded

We want our clients to have the best experience, we apologize for not delivering on that for you. Please reach out to me directly via email at BillHans@Zeigler.com to discuss further. -Bill Hans, Service Manager

June 25, 2020

Great service Punctual and never had any issues. Took great care of my car. I will always recommend them to any jaguar customer. Keep up the good work guys.. More

by TTGAUTAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Hert, Paul Walter
June 24, 2020

Excellent service from Steve Pavlik. Thanks for all your hard work. You are so helpful and make things easy. I trust what you’re telling me More

by Ccannan902
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2020

Warranty is a joke. Problem with my SUV not fixed Land Rover has an electrical issue with there screens. The screen keeps rebooting. There ignoring the issue even though there has been many complai More

by SODISHOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Pavlik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Hans
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2020 -

Jaguar Land Rover Schaumburg responded

Sodishoo, leaving negative reviews on multiple sites for our dealership may not be your best course of action. We are the ones who are trying to help you. You brought your vehicle in, a problem was found, and the faulty item was replaced under warranty. You then stated to have additional issues, brought your vehicle back to us stating the issue is repeating itself (your complaint stated an issue after driving for 3 hours), and our Land Rover Certified technicians have not been able to reproduce you stated issues. Our diagnostic procedure was followed as per Land Rover specifications and still no issue has been found. Land Rover Engineers have also accessed your computer system and it has shown no faults at anytime. We are puzzled as to why you continue to leave negative reviews for our dealership and would appreciate you amending them.

June 20, 2020

I brought my girlfriends car in for service and had a good experience. The car was returned on time and was cleaned up after the work was performed. Steve made me feel at home and kept me updated through More

by Ds
Recommend Dealer
Yes
Employees Worked With
Stephen Pavlik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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