Land Rover Schaumburg - Service Center
Schaumburg, IL
603 Reviews of Land Rover Schaumburg - Service Center
Great service. Ruby and Steve are excellent. Appreciate the organization, the loaner, and the promptness. the organization, the loaner, and the promptness. More
I had to schedule service as my sideview camera had somehow misaligned and was showing me the side of my car I contacted Ziegler via phone and the team was able to find an appointment time early the somehow misaligned and was showing me the side of my car I contacted Ziegler via phone and the team was able to find an appointment time early the next morning as soon as the facilities opened. My advisor was friendly and informative and kept me updated as I waited for my car to be serviced. The fix took about an hour and now everything is functioning as it should. Friendly team, clean facilities and nothing was done or suggested that I had not requested. I will have no issues coming back for my service needs. More
Christian has excellent customer service skills. He is courteous knowledgeable and keeps the customer informed about their vehicle. courteous knowledgeable and keeps the customer informed about their vehicle. More
I’m very please with the service an staff experience everyone is very polite an attentive when you being serviced I’m so satisfied with Land Rover customer service everyone is very polite an attentive when you being serviced I’m so satisfied with Land Rover customer service More
We bought the range rover from them we servicing with them becouse its close,but we were ever happy with quality of the vehicle and capability of solving problems of this deaers mechanics . Computer issu them becouse its close,but we were ever happy with quality of the vehicle and capability of solving problems of this deaers mechanics . Computer issues from the day we bought it, computer/electronics serviced maybe 15times at this location since 2018 there must be something wrong with how service is done here.will use different location from now on. People who work there are polite but I'm not sure about their business agenda I think they are just draining warranty for money and maybe not trying hard to fix problems for good due to income from warranty everytime vechiclecomes back for service . -just ha a key fob change done ,after hour got back home to figur out that it's a samenkey, went back to dealer to figur out why the key is the same with same scratches and etc.after about 30mins of lady at the service desk trying to figur out (very nicely and polite) she found out that only the mechamical parts of the key fab was replaced .I think it should of been explained to the customer before check out to avoid misunderstandings. Small thing but it's a extra trip back for customer due to lack of comunications . -when bought a vechicle was told free car washes are included,now car wash hasn't been working for months and months . Again , it was a bonus but it's not there anymore . More
The Service was Great! I love your location so professional and customer friendly you all made me feel welcomed! Keep up the good work and I would recommend your location to all. My car was overhe professional and customer friendly you all made me feel welcomed! Keep up the good work and I would recommend your location to all. My car was overheating you got me in quickly and got the job done right and quickly. The best Jaguar location I’ve dealt with hands down. More
My service advisor Ruby went above and beyond the call of duty..She was awesome, knowledgeable, and understood what I needed to be done, She took the time to make sure that I would be a satisfied customer. duty..She was awesome, knowledgeable, and understood what I needed to be done, She took the time to make sure that I would be a satisfied customer. Even the Service Manager Bill was involved to make sure that I didn't leave until every thing was done, I recommend this service to everyone who wants to be a satisfied customer KEEP UP THE GOOD WORK! More
Very helpful the work was completed in the timeframe they gave me. The car looked great they gave me. The car looked great More
I’m a big car guy who usually buys cars every 2-3 years…purchased 5 cars from motor works in the past 4 years. I’m getting use to dealing with this dealer in Schaumburg now. I’ve had 3 cars in the pa years…purchased 5 cars from motor works in the past 4 years. I’m getting use to dealing with this dealer in Schaumburg now. I’ve had 3 cars in the past 2 months in for service and it was handled professionally and they answered all my questions. Both Christian and Ruby were pleasant to work with. The only negative is that all 3 times they didn’t have a loaner for me when we dropped off our cars. One car took almost 2 weeks and my daughter didn’t have a car. That’s a big thing with me and also big when it comes to me buying cars from a dealer who can and will have a loaner in these cases. Also none of the times were the cars vacuumed or ran through the wash when we picked up the car. Just saying… it’s the little stuff that makes a person go back to be a repeat customer. More
Great service and responsiveness. Very professional and they did a great job with the repair. I would recommend. they did a great job with the repair. I would recommend. More