Land Rover Schaumburg - Service Center

Very nice dealership, clean, organized and they take care of you Go the extra distance to make things go well! of you Go the extra distance to make things go well! More

Great service Sent a video with exactly was needed and what they were going to do prior to doing the service. what they were going to do prior to doing the service. More

Once you get past the smiles, free car washes and loaner vehicles, it's all downhill from there. Behind all of that is absolute incompetence, fraud and deception. I had 3 issues. Issue #1: Water leaking vehicles, it's all downhill from there. Behind all of that is absolute incompetence, fraud and deception. I had 3 issues. Issue #1: Water leaking into the car. They said a piece on the lower windshield needed replacement. I asked if they checked the sunroof drain holes. They said yes, they were not plugged. $400 and a couple weeks later it rained. I open the door and water poured out from the passenger side. I brought it back in. They now say the sunroof drain holes ARE plugged. How is that possible? I never used the sunroof in the few weeks I got the car back. Complete incompetence. Issue #2: Suspension light comes on after a few minutes of driving. They said it was a bad switch. $500 later and 5 minutes down the road the same light comes back on. Complete incompetence. Issue #3: During all these visits, I also had a parasitic battery leak they were trying to fix. They replaced the battery and alternator (I already replaced these, but they insisted I had to use Land Rover parts). They also replaced the instrument cluster and a fuse box - so they say. I have no way to prove that any of this work actually took place as they wouldn't give me the old parts. I still have the parasitic leak. Complete incompetence. They refused to give me any money back but said to bring it in one more time and they would fix it on their dime. After 7 months of waiting, there is no evidence they did anything. All they tell me is that they cannot reproduce the issue yet every time I get the vehicle back it continues to die on me. They couldn't even give me a service record as Bill admitted there was nothing in their system while also admitting the car sat for extended periods of time. It was all a charade to make it look like they cared. They lie to you time and time again, replace parts you don't need, don't validate the fixes and you are stuck with a huge bill regardless of the outcome. I wouldn't trust them with an oil change. I spent over $7000 and nothing to show for it yet this dealer refuses to do anything about it. Stay away from these fraudsters if you value your time and money. More

The service provided and the explanation of it was fair and thorough. Ruby, my service advisor and Christian took time to explain things to me and kept me well informed throughout the process. They were and thorough. Ruby, my service advisor and Christian took time to explain things to me and kept me well informed throughout the process. They were great! Ruby in particular is an excellent representative for your dealership! More

The primary problem was never resolved. Other services pushed; tire issues, 2 others totally over 5k in work. Other services pushed; tire issues, 2 others totally over 5k in work. More

Happy with the professional attention from the time I walked into the department until I paid the bill.. walked into the department until I paid the bill.. More

Good service, but very expensive. I’d still recommend the service because it’s very reliable I’d still recommend the service because it’s very reliable More

Christian has really grown into a professional customer experience provider. Thank you, I appreciate you! experience provider. Thank you, I appreciate you! More

Christian is always top notch- always accommodating and flexible with getting an appointment and fixing the problem. flexible with getting an appointment and fixing the problem. More

Simon has been good, I don’t think the ceramic coat was actually done though - I tried cancelling and they told me no which was surprising - i asked about the seats and alignment both don’t seem working up actually done though - I tried cancelling and they told me no which was surprising - i asked about the seats and alignment both don’t seem working up to standard More