Jaguar Land Rover Schaumburg

Always great communication with full transparency. The dealership is a welcoming place to spend your time. The dealership is a welcoming place to spend your time. More

Great customer service. Carlo said he’d get in touch and keep me up to date and he actually did! I’m definitely going back for my service needs. Carlo said he’d get in touch and keep me up to date and he actually did! I’m definitely going back for my service needs. More

Screw head found its way into the sidewall of a rear tire. Without an appointment I dropped by Land Rover Schaumburg Carlo understood the situation and was able to locate and install a new tire quic tire. Without an appointment I dropped by Land Rover Schaumburg Carlo understood the situation and was able to locate and install a new tire quickly. He was very professional, treated me as a valuable customer and was very considerate of my time. Very pleases with the service Carlo provided. More

Straight to the point, their finance manager Thomas Palm didn't reflect great customer service. There wasn't an open line of communication with him. I went in on a Saturday afternoon to test drive a car, wh didn't reflect great customer service. There wasn't an open line of communication with him. I went in on a Saturday afternoon to test drive a car, which I did like and did the minor paperwork for. I was financing my loan through my bank, and my bank has it set up in the system that all I had to do was email Thomas the dealer funding request form, which I did that same Saturday night. The dealer funding request form has all the instructions for him to follow on it, and telling him what documents were needed to complete the request. Monday morning I find out that Thomas doesn't start working until 1:30pm in the afternoon. I was extremely surprised that he didn't mention this to me on Saturday. I get a text message from my client advisor stating that Thomas did receive the dealer funding request form, but he is in a meeting. It was after 5pm and I still haven't heard anything from Thomas,no call, no text, no email. The dealership doesn't close until 7pm on a Tuesday. So I called him and left a voice message stating to call me regarding my dealer funding request form. Since Thomas didn't call me back I called him the next day which was Tuesday morning and left him a voice message stating that he can cancel the request for me buying the car. His non actions reflected to me that this sale wasn't needed, and that I wasn't a priority. In the end I did buy a car from a different dealership. I can't get the time back that was wasted at the dealership, but I did realize that you win some and you learn some. And I learned a lot about that dealership. More

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Car selection was good. Finance Manager did not show the best available offer they received from banks. Absolutely do not purchase from this dealership without checking fina Finance Manager did not show the best available offer they received from banks. Absolutely do not purchase from this dealership without checking financing offers from other sources. More

Jason did a good job explaining service need on my car. We selected the one are necessary. The whole process feels professional. We selected the one are necessary. The whole process feels professional. More

Good attendance and really knowledgeable in what you guys do I really like how you guys do your job do I really like how you guys do your job More

Purchased an Evoque from out of state, and my experience with the dealership was wonderful. From the salesman Kevin to Hunter who helped me fully understand the car. Kevin was very helpful throughout the en with the dealership was wonderful. From the salesman Kevin to Hunter who helped me fully understand the car. Kevin was very helpful throughout the entire process and had an excellent response rate. Despite the car being nearly 400 miles away, I had no worries purchasing the Evoque from this dealership with the support of Kevin. More

Great dealership and salesman. Had an array of vehicles ready for me to test drive when I walked in based off what I was looking for. Overall a great car buying experience. Had an array of vehicles ready for me to test drive when I walked in based off what I was looking for. Overall a great car buying experience. More