Jaguar Land Rover Schaumburg

Incredibly personable and super helpful, grateful for the help. Not too tech challenged but really helpful to get going. help. Not too tech challenged but really helpful to get going. More

Always a pleasure to work with. I am the customer here since 2016.Customer service is on the highest level. I am the customer here since 2016.Customer service is on the highest level. More

The best customer service everyone is always so helpful. Always very Quick and efficient service Always very Quick and efficient service More

Adam Racist seller, Kevin non professional person and rises prices like they are selling lobsters. I just hop everything with new vehicle works perfectly fine. rises prices like they are selling lobsters. I just hop everything with new vehicle works perfectly fine. More

Once you get past the smiles, free car washes and loaner vehicles, it's all downhill from there. Behind all of that is absolute incompetence, fraud and deception. I had 3 issues. Issue #1: Water leaking vehicles, it's all downhill from there. Behind all of that is absolute incompetence, fraud and deception. I had 3 issues. Issue #1: Water leaking into the car. They said a piece on the lower windshield needed replacement. I asked if they checked the sunroof drain holes. They said yes, they were not plugged. $400 and a couple weeks later it rained. I open the door and water poured out from the passenger side. I brought it back in. They now say the sunroof drain holes ARE plugged. How is that possible? I never used the sunroof in the few weeks I got the car back. Complete incompetence. Issue #2: Suspension light comes on after a few minutes of driving. They said it was a bad switch. $500 later and 5 minutes down the road the same light comes back on. Complete incompetence. Issue #3: During all these visits, I also had a parasitic battery leak they were trying to fix. They replaced the battery and alternator (I already replaced these, but they insisted I had to use Land Rover parts). They also replaced the instrument cluster and a fuse box - so they say. I have no way to prove that any of this work actually took place as they wouldn't give me the old parts. I still have the parasitic leak. Complete incompetence. They refused to give me any money back but said to bring it in one more time and they would fix it on their dime. After 7 months of waiting, there is no evidence they did anything. All they tell me is that they cannot reproduce the issue yet every time I get the vehicle back it continues to die on me. They couldn't even give me a service record as Bill admitted there was nothing in their system while also admitting the car sat for extended periods of time. It was all a charade to make it look like they cared. They lie to you time and time again, replace parts you don't need, don't validate the fixes and you are stuck with a huge bill regardless of the outcome. I wouldn't trust them with an oil change. I spent over $7000 and nothing to show for it yet this dealer refuses to do anything about it. Stay away from these fraudsters if you value your time and money. More

Very knowledgeable on the vehicle we were interested in which we ultimately purchased. Excellent dealership! which we ultimately purchased. Excellent dealership! More

Great service and flexible with our purchase. Will definitely be doing business again in the future. Will definitely be doing business again in the future. More

I have had my prior vehicle serviced at this dealership and have always found the service team to be informative and patient. I recently have my first purchase/trade-in experience at Zeigler Land Rover, a and have always found the service team to be informative and patient. I recently have my first purchase/trade-in experience at Zeigler Land Rover, and Kevin was excellent to work with. I would recommend him all day/every day. Knowledgable, pleasant and straightforward. I would recommend asking for Kevin by name if you visit this dealership. You won't be disappointed. I worked with Tom Palm on the paperwork and found him to be efficient, professional and courteous. I had to come back the next day and dealt with Luis. Good guy - filling in for Tom and knew where Tom and I left off. I also had the pleasure of working with Hunter on the tech side of the vehicle. Hunter knew his stuff and was patient and courteous. Sounds like the entire team is all on the same page in putting the customer first. In addition, the facility is always well maintained. To get this kind of culture, it has to start at the top - and John Nelson is the man! I have seen John over the years, and he has always asked if I am being taken care of, has always had a smile and has always thanked me for visiting them. If you are in the market for a Land Rover - do yourself a favor and visit this quality team of professionals. I would highly recommend them! More

Zeigler Land Rover was fantastic to work with from the beginning of the process to the end. Kevin Gerhardt our salesman was very responsive to all of our questions on the purchase of our new Defender. I w beginning of the process to the end. Kevin Gerhardt our salesman was very responsive to all of our questions on the purchase of our new Defender. I would highly recommend working with Kevin and Zeigler Land Rover in Schaumburg. More

John David, made sure the whole car buying tan as smoothly as possible. Was so pleased with his professionalism and so punctual. Thank you so much! smoothly as possible. Was so pleased with his professionalism and so punctual. Thank you so much! More