Jaguar Land Rover Schaumburg

Scammer This is the biggest scammer. Literally i never met. Literally smiled when i told him he scratched my car. I reported a lawsuit against this guy This is the biggest scammer. Literally i never met. Literally smiled when i told him he scratched my car. I reported a lawsuit against this guy More

Best buying experience in over 20 years Walking in I had a little apprehension because of car buying experiences in the past. This feeling was quickly erased as soon as I entered. I was plea Walking in I had a little apprehension because of car buying experiences in the past. This feeling was quickly erased as soon as I entered. I was pleasantly greeted then taken to Patrick Lecinski, my sales representative who was just a pleasure to work with. His openness and honesty about the company's policy of transparency, his willingness and eagerness to answer all my questions and requests were refreshing to see. If I'm in the market for another vehicle in the future, this dealership will be my first choice. Thanks to everyone involved for making this car buying experience the best I've ever had. You guys are the best. More

Sold on The Motor Works Dealership This was a very different car buying experience . The great experience started with our salesmen ,Patrick Lecinski who was excellent at showing us th This was a very different car buying experience . The great experience started with our salesmen ,Patrick Lecinski who was excellent at showing us the car without any high sale pressure. He let the car sell itself. My wife and I are amazed at how the rest of the staff has been helpful and have made us feel important to the whole dealership family. More

Great Car Buying Experience! This was one of the better car buying experiences we’ve had. We worked with Patrick Lecinski and he was not only friendly and knowledgeable, but the This was one of the better car buying experiences we’ve had. We worked with Patrick Lecinski and he was not only friendly and knowledgeable, but the entire process was pressure free. He made sure we were completely satified with our purchase and since our purchase he has called us twice to make sure we didn’t have any questions and were happy with our vehicle. It was great that there was no pressure to buy, which made the process more enjoyable. Everyone we met was friendly and once we made the purchase, we had several of the salesmen come over and congratulate us. I definitely recommend this dealership, Patrick, and if you are thinking about a Land Rover, I definitely recommend the vehicle. More

Great Customer Service I always associated purchasing a new car as a stressful and uneasy undertaking with the hopeful outcome of a new car that you are happy with. Patrick I always associated purchasing a new car as a stressful and uneasy undertaking with the hopeful outcome of a new car that you are happy with. Patrick Lecinski from Jaguar Land Rover Hoffman Estates and the rest of the team totally changed my perspective about buying a car. In my mind he redefined what a car salesman can be and should be. Just when I thought customer service was a thing of the past Patrick showed me it still exists. He made the process easy, personable and actually fun. I’m writing this review to help others that share the same feelings I did and to applaud good customer service I love my new Rover, thank you Patrick. P.S. They have a great coffee machine! More

Best Place to buy a Jaguar A hard worker who strives for perfection ? let me introduce you to David Kaminski. I just purchased a brand new 2018 Jaguar E-Pace, All I can say is a A hard worker who strives for perfection ? let me introduce you to David Kaminski. I just purchased a brand new 2018 Jaguar E-Pace, All I can say is awesome experience, the best car buying experience ever. David was fun, welcoming, knowledgeable, and most importantly honest. David provided informative answers to any questions I had and ensured that everything I needed was taken care of. The buying process went quite smoothly with no complaints. Excellent service till the end, highly recommended for future buyers of awesome cars at Jaguar Land Rover Hoffman Estates More

Stress free, positive purchase experience I recently purchased an F-Type Jaguar convertible from the Land Rover/Jaguar dealer in Hoffman Estates. The team was professional, worked with me on I recently purchased an F-Type Jaguar convertible from the Land Rover/Jaguar dealer in Hoffman Estates. The team was professional, worked with me on a fair price, prepared the paperwork very quickly, had the car nicely cleaned and prepped, and pulled to the front door so I was good to go whenever I was ready. The whole process was simple, stress free, and fast but not rushed---all at the pace I wanted to go. And I drove away in a beautiful car, doesn't get better. Jon Hert was very good to work with. He took all of the time I wanted to answer my questions and searched out answers if he wasn't 100% sure. He also followed up very quickly after the sale with some information I requested....he was just as responsive after the sale as before the sale. More

Excellent Buying Experience The sales team at Land Rover Hoffman Estates was incredible. David Kaminski made the buying experience as stress free and simple as possible. His pa The sales team at Land Rover Hoffman Estates was incredible. David Kaminski made the buying experience as stress free and simple as possible. His patience, willingness to help and knowledge of both of the vehicles that we were looking at was incredibly helpful. There was absolutely no pressure placed on us to buy the car. This made me feel very comfortable buying the car and I will be a return customer the next time that I am in the market to buy a car. More

Very easy, enjoyable experience! After a few weeks of looking online and in dealerships near me, I found a SUV I was considering purchasing. When I first inquired about the vehicle I After a few weeks of looking online and in dealerships near me, I found a SUV I was considering purchasing. When I first inquired about the vehicle I was called soon after by David Kaminski asking if I was interested to come in and test drive. I decided to drive over an hour away to Land Rover Hoffman Estates... which was one of the best decisions I made! I wasn't ready to purchase on my first trip to the dealership, and David was very understanding about that. David spent hours going over prices of different models and then comparing them with me. As a salesman, he listened to what I was saying and was never pushy. While I did leave without buying, I decided after a week that I definitely wanted to purchase a vehicle, especially from this dealership! David stayed hours longer than he was scheduled until to make sure I was getting the best deal possible. After buying multiple vehicles, he's truly the first salesman that has gone over every detail of the car with me and never seemed to be in a rush. He's the reason my experience here was so exciting! David and James, along with the rest of the employees, are extremely knowledgeable and easy to get along with. My overall experience at this dealership was a great one, and I will unquestionably be purchasing from them again in the future! More

Didn't take me seriously! Vehicle sold when I arrived! I would recommend staying clear of this typical Motor Werks dealership. In typical MW fashion, they could care less about making a new customer. Slo I would recommend staying clear of this typical Motor Werks dealership. In typical MW fashion, they could care less about making a new customer. Slow to respond to e-mails, phone calls, and even requests via cars.com/autotrader. Attempted over the course of 5 days to purchase an XE-S and an F-Pace Prestige in Silver with black appearance package. Given the run around with availability, the sales person was in training, stepped out, or off today.. etc. When I finally did talk with Tony B. Made an appointment on a Tuesday to come in the next day at 3:30pm on a Wednesday, I confirmed the vehicle was there, I even offered to put $1000 deposit on a credit card. Told it was not necessary, and it would be there for me to view. Wednesday comes, and I was called at 3pm and told the vehicle was sold. I was already 40 minutes in to my 1 hour drive to the dealership. I received a pretty cold apology, and told more vehicles would be coming in the following week, and that he has the F-Pace in red, let me send you more info. FYI, no info was ever sent, and no follow up. Good news is, I went to a non Motor Werks related Mercedes dealer, and purchased a new 2018 AMG C43 for myself and a new 2018 GLC-300 for my wife. Best decision ever! Obviously moving $120,000.00+ in Jaguar vehicles does not matter to this dealership as is typical for all Motor Werks related dealerships. This has been my experience for the last 10 years with these guys, and each time I try to give them another shot, it never works out. Do your business elsewhere until they can hire sales people that give a xxxx about customer service! Great way to start the sales New Year MW! More