Jaguar Land Rover Schaumburg

Best experience ever! First off, this dealership is beautiful and has a very comfortable feeling. It has the most awesome beverage machine and they offer snacks too. Seco First off, this dealership is beautiful and has a very comfortable feeling. It has the most awesome beverage machine and they offer snacks too. Secondly, from start to finish, everyone was very friendly and accommodating. Patrick Lecinski, my sales representative was extremely helpful honest, and took the time with me until I decided to purchase my beautiful LexusNX suv! He always kept in touch with me by texting, emails and phone calls. David Lecinski, one of the managers, was very personable and offered me snacks, beverages and even chocolate that he would sneak from his associate, lol, because he knew I loved chocolate so much! John Hert, the pre driven manager, was also very nice to work with. John Nelson, the general manager, was also very nice and good to work with Ralph Kaplan, my finance manager, really helped me make decisions and saved me money on some extras I really didn’t need. I really appreciated his honesty! I would give this dealership more then five stars if I could, because everyone was so wonderful to work with and they all make you feel very comfortable. Do not hesitate to go there. You will not be disappointed, like at some other dealerships! Thank you to a wonderful team! More

A truly enjoyable experience!! From Patrick to David to James every single person I talked to was so helpful and pleasant. They made my dream of owning a Jaguar come true in such an From Patrick to David to James every single person I talked to was so helpful and pleasant. They made my dream of owning a Jaguar come true in such an enjoyable atmosphere. I LOVE my car! P.S. cappuccino machine wasn’t bad either! Lol Thanks again guys, see you in 3 yrs!! I’m definitely coming back! More

Trade in Had a great experience here. Beautiful dealership. Very personable, welcoming and professional. Will defiantly be coming back to this dealership fo Had a great experience here. Beautiful dealership. Very personable, welcoming and professional. Will defiantly be coming back to this dealership for any future car needs. More

Very attentive! Best experience ever for purchasing a car! The entire process was a class act! I purchased my 2015 228i BMW online through Motor Werks! The team was beyond responsive and made me comfortabl The entire process was a class act! I purchased my 2015 228i BMW online through Motor Werks! The team was beyond responsive and made me comfortable even though I had never seen the car in person. They were 100% upfront, honest and treated me with the gentleness and respect that I needed to get through the purchasing process. They assisted me with financing options, listened to concerns and met all of my request. On a scale of 1 - 10 with 10 being the highest, I would give them a 10! Everyone I met or talked with at the dealership was outstanding and a pleasure to do business with! More

Easily... the best Car buying experience so far! After a busy day of car shopping and a lot of convos with pushy car sales people.. our last stop was Land Rover Hoffman Estates. We've never owned a L After a busy day of car shopping and a lot of convos with pushy car sales people.. our last stop was Land Rover Hoffman Estates. We've never owned a Land Rover, so we didn't know what to expect.. just knew we didn't want to be forced into another finance office asking how much we wanted to spend in the first 10 minutes of our visit. Thankfully, this was not the case at Land Rover Hoffman. We were greeted by multiple members of the staff while we awaited a sales person, and offered refreshments at the door. They were pretty busy, so it took a while for someone to come.. but in the meantime, we were offered to test drive the car of our choice. The simply took our IDs, slapped a plate on a new Range Rover Evoque.. and said take it for a spin. What?? Of course we will. When we got back, our sales rep Patrick was waiting on us. He asked us how we liked the car, explained everything in detail, and even took us to their other lot to look at a different vehicle (Land Rover Discovery Sport). When we got back to the dealership, we told him we were interested in the Discovery Sport.. and his brother David came over within minutes with an exact pricing sheet. Patrick then went over all of our options.. and answered all of our questions. We told him we needed to discuss everything, and he happily gave us the printed offer sheet to take with us. We got a text from him that night on our way home thanking us for coming in, and he hoped to hear from us soon. The next day we went back in, undecided on the vehicle.. so we drove another and asked for a price comparison.. and again we got one with no hesitation. This time he asked what could he do to earn our business, and he made it happen. We still told him we would sleep on it one more night.. and again, no pressure..he just asked us to promise to come in the next day...either way. Day 3... We came in and ultimately leased a brand new Land Rover Discovery Sport HSE at the price we wanted. I felt like Patrick and the Land Rover team really went above and beyond to create our first experience with Land Rover a great one. They've definitely earned our business for many years to come! Go let them do this for you too! More

A great car buying experience. We recently purchased a 2019 Rangerover Sport Autobiography. Going in, I was not sure what vehicle I really wanted. David was very patient and let me We recently purchased a 2019 Rangerover Sport Autobiography. Going in, I was not sure what vehicle I really wanted. David was very patient and let me drive different vehicles that I was interested in. He answered any questions I had, and did not push me into any decisions. He wanted us to decide what was the best fit. The buying process was quick and efficient. I drove out with my new ride that night. Thank you David, we will find you again when my husband needs a new vehicle. More

Charged more than Price Shown and Finance Rates a Joke 1. I was told the vehicle was x price and was certified. 2. Later told the price was almost $2k more to be certified. 3. I was told the finance rate 1. I was told the vehicle was x price and was certified. 2. Later told the price was almost $2k more to be certified. 3. I was told the finance rates match or beat any credit union. 4. We were shown a finance rate sheet that had a 4.9% rate which I was told was average. 5. I stated I would pay cash. 6. I selected a vehicle after looking at new and certified used. 7. I was told a price which was higher than that online for that exact vehicle. 8. They lowered the price as listed. (false advertising-reported) 8. Negotiated from there for an additional $1k off. 9. I was told I could get the $1k off if I financed any part of it. 10. App went through. 11. Was told rate was 4.8 with 50% down exceptional credit score. 12. Lies, lies, lies. More

A great buying experience I cannot say enough good things about this dealership; from my sales rep Jeffrey Swift to the general manager John Nelson. What a team! They didn't I cannot say enough good things about this dealership; from my sales rep Jeffrey Swift to the general manager John Nelson. What a team! They didn't give up trying to make my dream a reality. Thank you guys so much! There are closer dealers to me but this dealership is worth the travel Nancy More

Easy and simple Saw the car on-line. One trip to see the car and purchase it. One trip to drive it away. Simple, the way I like it. Saw the car on-line. One trip to see the car and purchase it. One trip to drive it away. Simple, the way I like it. More

Bad Customer service I bought a car ,same night we noticed there is a damaged on sun roof next day I went to spoke to different people then Jon Hert attend me didnt want t I bought a car ,same night we noticed there is a damaged on sun roof next day I went to spoke to different people then Jon Hert attend me didnt want to take liability for damaged, saying its cost to fix this damage $1900 approx he wanted me to split ,looks funny just very nextday not even 24 hrs he didnt wanted to takecare and fix the car which i bought from them ,I was very disappointed and never recomend to this dealer . More