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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
307 Reviews

307 Reviews of Jaguar Land Rover Santa Monica - Service Center

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April 28, 2024

Always attentive. Mario makes me feel like a valued customer. Vehicle is always ready when promised. More

by BRYANJELMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Jaguar Land Rover Santa Monica responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Jaguar Land Rover of Santa Monica

April 27, 2024

Always a five star experience with Mario and the staff. Thank you for your professionalism! More

by jamonteclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marie the receptionist
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May 07, 2024 -

Jaguar Land Rover Santa Monica responded

We're happy to hear you had such a positive experience with our team! Thank you so much for your feedback. We hope you have a great day!

April 27, 2024

The service was poor, due to the lack of communication. No one ever return my calls or answered my questions I had to just drive up there to finally get answers. More

by sydneydenise2013
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Rojas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

April 26, 2024

John Bevardos is the BEST! ! I've been going to him for many yrs. now and he is always dependable, honest and I always know my car is in the best hands!! More

by NGEE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2024 -

Jaguar Land Rover Santa Monica responded

We're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 24, 2024

Service was great fast and easy. I will continue to bring my car here for service and repair. More

by LIZV27.EV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

We are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 22, 2024

My experience is always pleasant. Never have to wait long for my car to be serviced. More

by CCROSS65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
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May 07, 2024 -

Jaguar Land Rover Santa Monica responded

We're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 21, 2024

Very helpful and professional. Advisor went out of his way to assist me with a broken mirror the dealership didn’t stock. More

by MITCHELLSCOHEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Jaguar Land Rover of Santa Monica Service

April 20, 2024

The service that I received has always been good The help of my advisor Mario G has always been very good and professional More

by HUACIPUNGO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

April 19, 2024

Mario was very helpful at service and I appreciate his time and help throughout the process. More

by danielforouzan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Jaguar Land Rover Santa Monica responded

We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

April 15, 2024

1. very slow check in 2. poor fallow out 3. poor communication The advisor was not ready for the appointment Not all "need to fix" was done Poor fallow up and explanation what was done More

by talnaorco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aguilar Gianmarco
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May 07, 2024 -

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

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