Jaguar Land Rover Santa Monica - Service Center

Service team was difficult to reach - multiple days between callbacks. Original service rep was asked to call me back and then vanished - had to get connected with a different service rep entirely. At between callbacks. Original service rep was asked to call me back and then vanished - had to get connected with a different service rep entirely. At this moment I am still waiting for a call back from manager Rebecca, who I asked to call me 6 days ago. Service team refused to process repair under warranty. Component under car came loose while driving on the freeway. They told me I hit something. I informed them I did not, nothing struck the car, the piece simply came loose while driving, causing damage to the panel underneath car. They insisted I was being untruthful. Asked manager to call me back, she failed to do so. Very poor experience. The rental car guy was really nice though, so there's that. More

Always amazing and there to help - Armando is the greatest and always available via text or call. greatest and always available via text or call. More

Great experience everytime I come in for service. I always get a rental car if I need one and everyone is so professional. I always get a rental car if I need one and everyone is so professional. More

From the time I drove into the time I left, everyone was very friendly and polite. They were on time and helpful. very friendly and polite. They were on time and helpful. More

My experience over the years has been wonderful and my service representative, John has taken care of my car and keeps it in mint condition. service representative, John has taken care of my car and keeps it in mint condition. More

Great service always, very polite and honest. would highly recommend service for your Jaguar or Land Rover would highly recommend service for your Jaguar or Land Rover More

Very accommodating! Loyal customer and would highly recommend to anyone. Jeff is the best as well as the whole team. Loyal customer and would highly recommend to anyone. Jeff is the best as well as the whole team. More

It’s okay service and I will definitely go back again and recommend to my friends recommend to my friends More

Organized, efficient and easy process to schedule, check in and check out. Very hospitable and professional service team (4 employees from check in to check out) to bat. Thankful for the timely call that m in and check out. Very hospitable and professional service team (4 employees from check in to check out) to bat. Thankful for the timely call that my car was ready on time. The professional Alto courtesy car made it a 5 star experience overall! (In the past, I've had to chase customer service to see if my car was ready - and it was but they didn't call.) More

A marked change from previous visits. Previously contact regarding the status of my car was non-existent. Staff were not friendly or informative. This time Jorge was warm, informative Previously contact regarding the status of my car was non-existent. Staff were not friendly or informative. This time Jorge was warm, informative and called with updates. More