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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
299 Reviews

299 Reviews of Jaguar Land Rover Santa Monica - Service Center

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May 17, 2022

Love my service department, but lately my services counselor doesn't seem interested in my car, no call back what services need to be done, they say me brakes don't need service, but the light is stil More

by drettig1013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Hello, Thank you for your review and feedback. We will be sure to address this to the team. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

May 17, 2022

Repairs were done correctly and on time. Service advisor was professional and knowledgeable. Scheduling was convenient. More

by Happy Camper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Jaguar Land Rover Santa Monica responded

We are so happy you had a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2022

Fantastic customer service. Always a treat to visit team for a service. Even if I’m spending a lot of $$$, I feel informed and taken care of as a customer. More

by Dennis M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Jaguar Land Rover Santa Monica responded

Dennis, thank you for your review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2022

Very organized service department. Give you an appointment, greet you and take care of your concerns. They give a free loaner car, and keep you updated every day More

by FARNOUSHTORKAN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for taking the time to leave a review for us at Jaguar Land Rover of Santa Monica Service. We're happy we could meet your expectations! Feel free to reach out to us if you need anything. Have a wonderful day.

May 17, 2022

I love this dealership! ! Every service person I’ve had for the past five years has been awesome. From professionalism to satisfaction. Mario was my service guy and he contin More

by mslisaray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for your review! Reviews like this give us motivation and help us ensure we provide high-quality care. Feel free to reach out to us if you need anything. Have a wonderful day.

May 17, 2022

Rebecca Corbin has always takes such phenomenal care of me And my car. So grateful for her making it so easy More

by nicolef0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JLR Marketing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jaguar Land Rover of Santa Monica Service! We look forward to your next visit. Take care!

May 17, 2022

Excellent service. Little to no wait time. I was updated as needed in my car’s status. More

by Melanie M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Kibanga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Your review means so much to us and we're so happy to have earned it. Feel free to reach out to us if you need anything. Have a wonderful day.

May 17, 2022

Great service and communication and satisfaction of service . Very reliable and courteous. Thank you as always More

by jonathan68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Your recommendation means so much to us and we're so happy to have earned it. Feel free to reach out to us if you need anything. Have a wonderful day.

May 17, 2022

Mario was extremely professional and polite. He handled the service on my vehicle and did a great job. More

by STEVESTABLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Jaguar Land Rover Santa Monica responded

Thank you for taking the time to leave a review. We're happy we could meet your expectations! We will be sure to pass your comments along to Mario. We look forward to your next visit!

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