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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
309 Reviews

309 Reviews of Jaguar Land Rover Santa Monica - Service Center

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August 01, 2022

Everything worked out great except for the wait time. Call my service writer was great. More

by petropete33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Pete, we're happy you found our staff to be so supportive during your experience here at Jaguar Land Rover of Santa Monica Service.

July 31, 2022

Service is amazing and Mario is truly the best! !! always takes the best care of his customers.. More

by jlowe5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi. Thank you so much for the kind words! I will be passing this message along to Mario. Please reach out if you need anything at all. Best Regards, Jaguar Land Rover Santa Monica Service.

July 29, 2022

The people always takes good care of me and they’re very professional. Thank You More

by SPIERCE1100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Pierce, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jaguar Land Rover of Santa Monica Service.

July 29, 2022

As always, excellent service and great customer service. Very accommodating with their client's needs. More

by vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Vanessa, reviews like this give us motivation and help us ensure we provide high-quality care. Best Regards Jaguar Land Rover Santa Monica Service.

July 29, 2022

Excellent service. Even better customer service. Always helpful and honest. Thank you as always. B More

by BRIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Brian, we really appreciate your kind words, I will be passing them along to our team! Hope to service you again in future! Best, Jaguar Land Rover Santa Monica.

July 29, 2022

Excellent service. I didn't have to wait long for the car to be ready. Representative was courteous and helpful. More

by htfeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you for taking the time to leave a review for us at Jaguar Land Rover of Santa Monica Service. We're happy we could meet your expectations!

July 27, 2022

Costumer representatives are always friendly and accommodating. They have good communication, and dedication to fixing whatever the problem is More

by samanthaadiamond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Samantha, we appreciate you taking time to give us feedback! I am thrilled to hear about your pleasant experience! I will be passing the kind words along to our team! Hope to service you again in the future! Best, Jaguar Land Rover Santa Monica.

July 24, 2022

Service department at this location wanted to charge for diagnostics IN ADDITION to repair cost. That means although I wanted to have the repairs done, they still wanted charge an extra fee for diagnosis. D More

by AR
Customer Service
Price
Recommend Dealer
No
Employees Worked With
JLR Marketing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Jaguar Land Rover Santa Monica responded

Hi AR, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (424) 291-4843 to discuss this further. Regards, Jaguar Land Rover Santa Monica.

July 22, 2022

The service tech. , Paul, was efficient, knowledgeable and always communicative. I also appreciate the team and all they do! More

by susansmcmenamin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Susan, we appreciate you taking time to give us feedback! I am thrilled to hear about your pleasant experience! I will be passing the kind words along to Paul and the rest of the team! Hope to service you again in the future! Best, Jaguar Land Rover Santa Monica.

July 21, 2022

Very pleasant experience. My service advisor John Bevardos was very professional and very knowledgeable. Thank you! More

by SANDRA28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Jaguar Land Rover Santa Monica responded

Than you Sandra for the kind words! We are thrilled you had a great experience. We will be sure to pass the comments along to our team and John! Please feel free to reach out to us with anything you need! Best, Jaguar Land Rover Santa Monica

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