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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.5
318 Reviews

318 Reviews of Jaguar Land Rover Santa Monica - Service Center

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December 16, 2022

I received super fast and efficient service. He also provided me various options to fix my car More

by mona_yazdan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Mona, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to Paul. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

November 25, 2022

Paul was great at helping fix my issues in a timely and professional manner. he was very engaged and kept me updated of the progress and my options. More

by rani0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Rani, thank you for taking the time to give us feedback. We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to Paul. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Satna Monica Service Center.

November 20, 2022

Excellent, responsive service from Armando Saenz Jr. , as always, as I've come to expect! More

by glickman0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you received excellent service! I will be passing the kind words along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

November 16, 2022

Great customer service in promptly timely fashion They really take care of your needs at a good price More

by grgchm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you for taking the time to give us feedback. We are thrilled to hear you received great customer service! I will be passing the kind words along to Jorge! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service Center.

November 13, 2022

Great service, helpful advisors , fast and courteous people, clean and easy access parking in and out More

by mikemanshoory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Mike, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience. I will be passing the kind words along to John and Mario! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

November 13, 2022

Service advisor good. But I still have lights on which were why I went for service and paid for it. More

by TANYA.STAWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
non on the list
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Nov 14, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Tanya, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to turn your experience around. Please reach out to us at marketing@jlrsm.com at your earliest convenience to discuss how we can turn this experience into a positive one.

November 03, 2022

Thanking our service representative for always providing the best service possible to us. Thanks again. More

by LIZ25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Liz, thank you so much for taking the time to give us feedback! We are thrilled to hear had a great service experience! I will be passing the kind words along to Mario! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

October 24, 2022

Armando, our service writer, is friendly, competent and communicated well with updates on the service progress. More

by PW.ASSOC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a great service experience! I will be passing the kind message along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

October 20, 2022

It is always helpful to be able to communicate via text with our service advisor. More

by john_lima
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : lead valet (forgot his name)
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Oct 20, 2022 -

Jaguar Land Rover Santa Monica responded

Hi John, thank you for taking the time to give us feedback! We are thrilled to hear you had a great service experience! I will be passing the kind words along to Jefferson! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

October 19, 2022

everyone is terrific! Always attentive to whatever needs I may have for our Velar. Quick turnaroud and amazing service. More

by CHRISTINA47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2022 -

Jaguar Land Rover Santa Monica responded

Hi Christina, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a terrific experience getting your vehicle serviced. I will be passing the kind words along to Armando, and the rest of our team here at service. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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