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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
309 Reviews

309 Reviews of Jaguar Land Rover Santa Monica - Service Center

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January 28, 2023

Loe rating due to poor service workmanship. I had an oil change service and the plastic cover and cap on engine was not secured. I had to open up the car hood to figure out what was causing a r More

by art8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jefferson Ascencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Art, we regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

January 27, 2023

Lance was my sales rep for a hard to find new body Range Rover. Other dealers couldn’t find me a car for months. Lance made it happen in 3 days. More

by steve.h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance
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Jan 27, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Steve, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a great purchasing experience! I will be passing the kind message along to Lance! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

January 23, 2023

Top notch customer service. Highly knowledgeable professional service technicians and advisors. The best in the country. More

by lyrazoe2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JLR Marketing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Lyra, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind message along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 18, 2023

Mario took care of us, as usual. Even with a few hiccups along the way (out of his control), he kept us updated and with the help of Rafi, the shop foreman, returned the car in tip t More

by Stanke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Stanke, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a successful service experience. I will be passing the kind message along to Mario! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 17, 2023

Armando is always professional and communicates very well about the progress. I would recommend him to anyone. He is absolutely great!!! Thank you Armando. More

by MONA SMART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Mona, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! It means a lot to us to have received your recommendation! I will be passing the kind message along to Armando! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 08, 2023

I always have the best experience when I take our cars to be serviced there. Jeff is the best service advisor! More

by arielaplata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Ariel, thank you for taking the time to give us feedback! We are thrilled to hear you had a great service experience! I will be passing the kind message along to Jeff! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 05, 2023

My technician, Armando Seanz, is always very professional, helpful by giving timely updates and accommodating my busy schedule More

by dsalimpour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

December 30, 2022

Always a good experience with my service advisor Mario. Great customer service, accommodating, and a job well done. More

by ngalper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you for taking the time to give us feedback! We are thrilled to hear you had a great service experience! I will be passing the kind message along to Mario. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Satna Monica Service Center.

December 24, 2022

My service adviser Paul always goes out of his way to help and accommodate any way he can. More

by SASSAN_O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2022 -

Jaguar Land Rover Santa Monica responded

Hi, thank you for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

December 21, 2022

Armondo is fantastic and very responsive. Always accommodating and friendly. Thank you for all you do. More

by aprilblackadder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2022 -

Jaguar Land Rover Santa Monica responded

Hi April, thank you for taking the time to give us feedback! We are thrilled to hear you had a great service experience! I will be passing the kind words along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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