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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
308 Reviews

308 Reviews of Jaguar Land Rover Santa Monica - Service Center

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March 12, 2023

The only reason I bring my Range Rover to this location is because I get excellent service from John Bevardos. There is only so much he can do however because the place seems to be short staffed and don’t More

by dennis.pelino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Dennis, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience. I will be passing the kind words along to John! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

March 09, 2023

Taking your car in for service is never fun. But the service department is w we yuck and easily done! More

by jaynekay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Jay, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind message along to Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

March 08, 2023

Armando is an attentive, knowledgeable, and courteous representative. I’m happy to be dealing with him More

by sberger4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
Mar 08, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind words along to Armando! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

March 03, 2023

My servicing was done efficiently and the staff were friendly. Staff always help me figure out best solution without me over paying. More

by REBECCACHARLES93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Rebecca, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind words along to our team here at service! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 12, 2023

Your service advisor has great personality, very friendly, knowledgeable also he provided best customer service. Your service manager asked to clean and washed my care before they gave my car back� More

by seyedact
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had an amazing service experience! I will be passing the kind message along to Armando, and our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 10, 2023

John Bevardos is extremely helpful every time he handles my car. He takes the time to explain what’s needed and why as well as what needs to be done right now and what can be done later on. More

by rmspiridon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to John! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 09, 2023

Pleasant, accommodating and quick turnaround on my car. Quick and efficient dropoff. Same at pickup. Thanks Armando. More

by athleterep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to Armando! Looking forward to servicing you again in the future. Best Regards, Jaguar Land Rover Santa Monica Service Center.

February 06, 2023

Aways have an excellent service experience with John Bevardos. Would not take the car anywhere else !. More

by GEOAUGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Geo, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind message along to John! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 30, 2023

Mario is a professional, caring service rep. Regarding general protocols: I think maintenance should be included for a vehicle like this and 'gouging' a customer for new wipers is an outdated ki More

by bbllewis
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Lewis, thank you so much for taking the time to give us feedback! We are thrilled to hear you had a smooth service experience! I will be passing the kind words along to Mario! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

January 28, 2023

Loe rating due to poor service workmanship. I had an oil change service and the plastic cover and cap on engine was not secured. I had to open up the car hood to figure out what was causing a r More

by art8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jefferson Ascencio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Art, we regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

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