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Jaguar Land Rover Santa Monica - Service Center
Santa Monica, CA
308 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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308 Reviews of Jaguar Land Rover Santa Monica - Service Center
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July 03, 2023
Excellent service. Jeff always makes matters easier and provides the best assistance possible. Thanks again! Jeff always makes matters easier and provides the best assistance possible. Thanks again! More
by omovies1
Verified CustomerEmployees Worked With
July 01, 2023
Excellent service. I'm very pleased. Thank you, Mario. Garcia. Front desk Maria was also very helpful and friendly. I'm very pleased. Thank you, Mario. Garcia. Front desk Maria was also very helpful and friendly. More
by lisa@zumabeach.la
Employees Worked With
June 21, 2023
John was wonderful. Extremely helpful and accommodating. Would recommend him and the dealership to anyone. Extremely helpful and accommodating. Would recommend him and the dealership to anyone. More
by georgek5
Employees Worked With
June 15, 2023
Always the best service, even when I don't have an appointment John will go out of his way to accommodate me appointment John will go out of his way to accommodate me More
by JBEVARDOS
Employees Worked With
June 14, 2023
My car still has issues that was not detected by anyone in the sales or service department, or they just pretend they don’t see it. in the sales or service department, or they just pretend they don’t see it. More
by aninha_hb
Employees Worked With
June 10, 2023
Mario is the most responsive service consultant I’ve ever used. He answers texts and calls quickly and assures me I’ll be well taken care of, regardless of the problem. Once I reach him, I know the car will used. He answers texts and calls quickly and assures me I’ll be well taken care of, regardless of the problem. Once I reach him, I know the car will be okay. I have no desire to call anyone else at the service department other than Mario. And my husband is so impressed with the way Mario takes care of my car, that he will call him too! More
by merriejb
Employees Worked With
June 06, 2023
Jeff was very helpful, got me in and out with no troubles and in a timely matter. and in a timely matter. More
by REBECCA29
Employees Worked With
May 31, 2023
What happened to the 23 words I already wrote? If you want a survey, don't make us repeat!!! Which I won't!!! Thanks to MARIO GARCIA & SERVICE MANAGER, Rebecca!!! Both are THE BEST!!! If you want a survey, don't make us repeat!!! Which I won't!!! Thanks to MARIO GARCIA & SERVICE MANAGER, Rebecca!!! Both are THE BEST!!! More
by isoreiss
Employees Worked With
May 30, 2023
My car was in the shop for two weeks for a minor issue, I thought I would receive a call or a follow up or an update as to what, when etc.. I never got a call from my Service Rep. or a callback from the Ser thought I would receive a call or a follow up or an update as to what, when etc.. I never got a call from my Service Rep. or a callback from the Service Manager Rebecca as I had left her a vm. Very poor service I must say & very disappointed for a Dealer. I eventually had to call the General Manager and we had a good conversation and he said he would talk to them. STILL never got a phone call after that,.The only guy who was calling me back was Raffi and he was great.. More
by shaskell0
