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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
331 Reviews

331 Reviews of Jaguar Land Rover Santa Monica - Service Center

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October 21, 2023

Land Rover Santa Monica, Service Advisor Jorge updated me as soon as my LR4 was ready.. knowledgeable & friendly More

by MARLUCY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Jaguar Land Rover Santa Monica responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 20, 2023

Excellent staff at Jaguar Land Rover Santa Monica. Armando is my helpful service advisor who is always efficient and friendly. Pleasure to service my vehicle here. More

by pmg7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Jaguar Land Rover Santa Monica responded

We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Jaguar Land Rover of Santa Monica Service!

October 14, 2023

Mario and Santa Monica service is great - Mario really goes over and beyond to make your service experience easy and seamless! The BEST! More

by COREY47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Corey, thank you so much for taking the time to give us feedback! We are thrilled to have received your recommendation! I will be passing the kind message along to Mario Garcia! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Roover Santa Monica Service Center.

October 13, 2023

I was very satisfied with the work done. The tech was courteous, and very professional. Also with a good communication skill. More

by LEMIRHAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Jaguar Land Rover of Santa Monica Service!

October 08, 2023

Wonderful ! ! Always gets me in and takes care of what needs to be done effectively! Always !!! More

by ellzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I can’t remember some names but everyone is wonderful !!!
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Oct 16, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Ellzi, thank you so much for taking the time to give us feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 08, 2023

They have the best customer service staff in the business and make sure the customer is informed. I’m very happy with their service! More

by MURRAY.DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Saenz Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Murray, thank you so much for taking the time to give us feedback! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 07, 2023

I have no complaints. I went in and they did what they were supposed to do. Jaguar is kind of an orphan so I am glad to have a dealer nearby. More

by PAT46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick??
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Oct 11, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Pat, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Nick! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

October 01, 2023

Not sure how they do it but the service process is incredibly efficient, something that is unique in this post covid world. Zero waiting around on the drop off or pick up. Everyone is very friendly. More

by cyndi4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Cyndi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Mario Garcia! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

September 27, 2023

Very professional, courteous, prompt, a good communicator. A pleasant vibe. He took care of the car as it was his. More

by LEMIRHAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you for taking the time to give us feedback! I will be passing the kind words along to Paul Hernandez! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

September 22, 2023

excellent service no time to say more please accept the minimum words thank you thank you thank you More

by colincop
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Colin, thank you for taking the time to give us feedback! We are thrilled to hear you had a smooth servicing experience! I will be passing the kind message along to Jorge Rojas! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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