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Jaguar Land Rover Santa Monica - Service Center

Santa Monica, CA

4.6
308 Reviews

308 Reviews of Jaguar Land Rover Santa Monica - Service Center

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July 15, 2023

PAUL HERNANDEZ DID AN EXCELLENT JOB. THERE WAS A MECHANICAL PROBLEM THAT AROSE AS A RESULT OF THE SERVICE THROUGH NO FAULT OF PAUL, AND PAUL HAD IT FIXED AT NO CHARGE TO ME. More

by derrick18
Recommend Dealer
Yes
Employees Worked With
Paul Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Derrick! Thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Paul Hernandez! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 15, 2023

Mario is an exceptional guy and took very good care of me. If only everyone could have his courteous and thoughtful approach. More

by GSHIRAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Mario Garcia! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 15, 2023

Fantastic 15 times from start to finish starting with Mario and staff members along the way More

by Tony Policella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Tony, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth servicing experience! I will be passing the kind words along to Mario Garcia! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 14, 2023

great service , easy in and out , nice ride to the enterprise rent a car complimentary car More

by marcchorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind message along to Jefferson Ascencio! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 12, 2023

My experience with the service department at Jaguar Land Rover Santa Monica has always be superb. Mario is always there to help me find the best service options for my car, advise me on what would be best More

by CAMI.TUROVSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Cami, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an excellent servicing experience! I will be passing these kind words along to Mario Garcia! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 11, 2023

John went above and beyond to provide us great customer service. I would recommend John to anyone that needs service. More

by danuzan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Jaguar Land Rover Santa Monica responded

Hi Dan, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing purchasing experience! I will be passing the kind message along to John Bervados! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 08, 2023

John Bevardos provided us with excellent service. He went above and beyond the call of duty. I would refer anyone that has a problem with their vehicle to see John.. More

by danuzan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a smooth service experience! I will be passing the kind message along to John Bervados! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

July 08, 2023

I have had very good service when ever I’m there. All the employees and service people are friendly and helpful. Especially my service person, Jorge Rojas. More

by gerispira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CFO also very helpful
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Jul 12, 2023 -

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing purchasing experience! I will be passing the kind message along to Jorge Rojas. Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 07, 2023

Very Rude Receptionist she had an awful demeanor when I approached to pay. The service was very overpriced More

by adadllc
Service Time
Recommend Dealer
No
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 07, 2023 -

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

July 07, 2023

They are great in every way. My advisor John Bevardos is always on top of everything and always explains what my vehicle needs and what we will be having done in great detail. More

by davidanamouli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bevardos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Jaguar Land Rover Santa Monica responded

Hi David, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind words along to John Bervados! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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